1.9
  • great sales team4 votes
  • Furniture2 votes
  • decent price1 votes
  • Customer service4 votes
  • Delivery Service3 votes
  • Quality3 votes
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I was promised furniture delivery on a specific date. The he furniture was delivered to the billing address not the delivery address. Only one item out of an entire sectional and bedroom set was ordered. Add comment

  • Jan 27
  • Furniture and Decor
  • Somerset, New Jersey
  • Furniture
  • 37
  • REVIEW RATING 4/5

1/6 dliv. window 1pm-3pm. 5:30pm truck shows up driver says furniture so damaged he will not take it off the truck. Rescheduled for 1/13 8am-11am. Waited all day, six calls to so called customer service. I never heard so many lies told before. Someone named Ryan put me on hold for ten min. and then cut me off. Told me they had been trying to call me all day-more lies. The driver calls at 9:30pm... Read more

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  • Jan 26
  • Furniture and Decor
  • Portland, Maine
  • Mattress
  • 56
  • REVIEW RATING 4/5

Bobopedic mattress separated from topper foam after less than 3 years. Refused to do anything. Surly dopey nasty phone clerks. Bob hires them to protect himself from warranty claims. Cheap *** with mo warranty. Time for AG to look at him. We were robbed Read more

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  • Jan 24
  • Furniture and Decor
  • Nomans Land, Massachusetts
  • Bed
  • 48
  • REVIEW RATING 4/5

Great intial service. Sales person knowledgeable and helpful...but all downhill from there. Upon delivery bed rails were mismatched and footboard lacquer peeling. Called and solution was for me to pay for the WRONG bed rails to be delivered back to them and in turn they send me the correct ones. Told it would take 5 days for redelivery. 5th day came no delivery....told they forgot to put them... Read more

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  • Jan 18
  • Furniture and Decor
  • Trenton, New Jersey
  • Leather Sofa
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

Purchased real leather sofa and love seat and after 18 months leather color faded away. Leather is cracking at all sewed areas. Total garbage. Stay away from this company! Read more

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  • Jan 17
  • Furniture and Decor
  • Couch
  • 60
  • REVIEW RATING 3/5

Avoid at all costs, have had couch for tops 3 years and the loveseat leather has completely peeled off. Dont spend your Money at bobs and go somewhere who sells real furniture that will last more than 3 years. HORRIBLE AVOID AT ALL COSTS. The Sofa decides to creak when you sit on it and now the Sofa leather is starting to peel also. It should be illegal for them to sell the Crappy furniture that... Read more

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  • Jan 16
  • Furniture and Decor
  • Forty Fort, Pennsylvania
  • Dresser
  • 53
  • REVIEW RATING 3/5

Where to start. I placed an order for a day bed and dresser received the wrong the wrong bed and no dresser at all, had to go back to store to reorder the bed i already ordered but was delivered incorrectly. Dresser whole other story, they couldnt do anything about it for 3 days because according to them it was delivered even though it was not and their delivery company confirmed it was not bc it... Read more

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  • Jan 07
  • Furniture and Decor
  • Boston, Massachusetts
  • Bedroom Set
  • 1
  • 1
  • 39
  • REVIEW RATING 3/5

Omg cheapest furniture in the world baught bedroom set for my broke twice in less than 1 year and they said they dont fix it its not there problem its the manufacturers problem wveything they have is bootleg looks ok but its real cheap material dont waste your money pay a little more and go somewhere else. Basicly they said tough luck your loss 1,200.00 Read more

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  • Jan 06
  • Furniture and Decor
  • North Andover, Massachusetts
  • Living Room Set
  • 165
  • REVIEW RATING 4/5

I purchased a living room set from bobs furniture less den six months the cotton started coming off from the bottom of the couches. I have goof proof plans they did not covered my plane just cause the address is not the same from where it was delivered and wanted to change me. I well never shop in bobs furniture again. I have all my furniture from there an now I have to start all over again. I... Read more

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  • Jan 02
  • Furniture and Decor
  • Houston, Texas
  • Coffee Table
  • 217
  • REVIEW RATING 4/5

I purchased a coffee table back in November. I was told that I wouldn't be able to receive it until Jan 3rd because it was back ordered. Ok fine I will deal. Now mind you my mother and sister both purchased from Bob's in the past and never had a problem with them. I order one coffee table and I have had more problems then I can deal with. The coffee table showed up damaged twice, which I think... Read more

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