Bobs Discount Furniture Complaints and Reviews

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Bobs Discount Furniture
Main address: 428 Tolland Tpke 06042-1765 Manchester CT
1-800-569-1284, ,
  • 1,016+8 mobile complaints
  • $520K claimed losses
  • $507 average
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  • 2 days ago
  • Furniture and Decor
  • Secaucus, New Jersey
  • Faulty Seat Replacement
  • 1
  • 51

I purchased a love seat at Bobs and 2 years later before the 5 year mark the spring fell out. I called goof proof. They said it was covered they sent a technician out he unassembled a part that was not broken put it back together and said he could not fix it. The item would have to be replaced. I was told to wait for the report to be submitted. I called back 4 times 4 days later before... Read more

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  • Jul 28
  • Other
  • Furniture
  • 24

I purchased a tv unit, end table & coffee table, coffee table had to be replaced & service people had to come out to fix the end table after only having it for a wk. As they said its called Bob's DISCOUNT funiture, you get what you pay for, cheap furniture. It looks nice but how long is it going to last afraid to clean it with old english as the repair man said to do. I am so sorry that I... Read more

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  • Jul 27
  • Furniture and Decor
  • Purchased Couch
  • 13

We bought a couch from the Bobs store in Wayne NJ. They pretty much talked us into the goof proof. Sold us lies!! We sat on the couch and the boards broke in the back. Insurance came out to look at it and flipped the couch over and THEY ripped up the couch. They left and we rcvd a call stating our children broke the couch and it cannot be fixed or replaced. We were on the phone with customer... Read more

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I had the most stressful experience with Bobs furniture! Not only did they cancel my delivery once, but 4 separate times!!! Each time the reasons were either due to set being damaged or items didn't make it on the truck! I spent me entire vacation waiting!!! Each time I expressed my disbelief and disappointment! needless to say, I canceled my order! Add comment

1 of 2

I purchased a couch from Bob's with the goof proof policy and when it ripped they said it isn't covered. I went back and forth with the store who said they don't care and won't do anything. Be earned before you purchase anything from them. Their own technician stated they deny every claim and occasionally pay one out. Add comment

  • Jul 22
  • Furniture and Decor
  • Damaged Furniture
  • 19

I purchased a sofa, chair, and ottoman and have received damaged furniture twice. The damage being FRAME damage. Customer service has worked diligently to ensure that I not receive a refund, and make me feel as if this is my problem not theirs. Just to send me more furniture two weeks apart and taking up a third day from me waiting for delivery. Honestly, a discount for keeping broken... Read more

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  • Jul 17
  • Furniture and Decor
  • Springfield, Massachusetts
  • Mattress Cleaning
  • 27

one day I wanted to really do a spring cleaning so to get to the point my mattress had mildew on both sides of the mattress took cover off big mistake starting itching like fiber glass point being CS did nothing to help me I will black ball Bobs when ever I can Facebook is a lovely place to black ball this company that takes our money and never helps never buy goof proof either it... Read more

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Bought a Bob o pedic mattress back in 2010.. was just changing the cover and noticed black mold on the bottom of the mattress. The side I've been sleeping on has been too soft, so I decide to flip it...totally grossed out...called them and they did not have any info about my purchase, even though I've bought numerous items from them. Add comment

Have a complaint email Bob from Bob's Discount Furniture. His email is Bob.Kaufman@mybobs.com he has two people that respond to his emails that are useless. Sue and Jennifer. I think his customers should email him directly to tell him about our experiences and frustrations with the company he runs. I emailed him and he did nothing. I think if more people email, he will eventually have to answer... Add comment

  • Jul 14
  • Furniture and Decor
  • Hopkinton, Massachusetts
  • Coffee Table
  • 19

My experience with bobs has been horrible. I ordered coffee table n end tables n forgot to add on protection plan. The quality is horrible, one of handle came out, one drawer is not working. I hv stains on the table n wood is changing color. Customer service is all the more pathetic when I asked for manager they hung up the phone. This would be my last order from this store. I Would not recommend... Read more

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