Bobs Discount Furniture Complaints and Reviews

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Bobs Discount Furniture
Main address: 428 Tolland Tpke 06042-1765 Manchester CT
1-800-569-1284, ,
  • 1,029+11 mobile complaints
  • $530K claimed losses
  • $507 average
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  • 1 day ago
  • Other
  • Wappingers Falls, New York
  • Couch And Love Seat
  • 44

Bought a "leather" couch a year ago, well the "leather" is peeling off the couch. I called the goof proof hot line and they told me they do not cover it, the old wear and tear excuse. I bought the goof proof with a five year warranty that was suppose to cover everything. I then called Bob's direct they had me send pictures of the couch. They told me the leather looked like it had been... Read more

Was this review helpful? 2 1

Terrible!!!! The guy who assisted us, Keith was a liar, incompetent. They told me that they were going to deliver at 9, they were 3hois late, got 3 messages from automated system, all different with the time frame, and their call center support is horrible, they don't know anything. I am definitely not going back! Add comment

  • 2 days ago
  • Furniture and Decor
  • Totowa, New Jersey
  • Deflated Couch Cushions
  • 2
  • 2
  • 31

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only been a year) and its in shambles! the couch cushions deflated there is a tear on it ! so i went and called the warranty and they wont cover any of it! Such b.s. i will not stand for this i paid good money for this couch and now im just screwed... do not buy from there or be dazzled... Read more

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  • 2 days ago
  • Furniture and Decor
  • Warwick, Rhode Island
  • Sofa
  • 23

I am still working to resolve this matter to no avail and me an underpaid American solider having to pay more for the fix when I have paid for the warranty. The sectional still has the tags on it . Having kids I opted for the "goof proof" One of the kids had a snarled snap on the seat of their pants and now scuffing on the chaise seat and Bob's or the warranty company will not help me .wtf? They... Read more

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  • Aug 27
  • Furniture and Decor
  • New York City, New York
  • Love Seat
  • 25

Called to set up "Breakfast with Bob". Delivery set for 6:30 am. It is now 12:07 pm and they still haven't gotten here yet. 1st call at 7:00 am. "Truck broke down". Tracker says delivery by 8:40. Call 9:00 am "Should be there in 20 minutes". Call at 10:00 put on hold 10 minutes. Should be there soon. Called at 11:00... Let me check. they said "the truck broke down and we are delivering... Read more

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  • Aug 27
  • Furniture and Decor
  • 17

Delivery was 5 hours after scheduled time. Deliver/set-up was finished at 10PM. ZZZZZZZ Customer service was truly lacking. Sofa had a four inch tear. They wanted to send a repair company out to fix tear. REALLY!!! Is that what I paid for, a damaged piece of furniture. End tables are made very cheaply. The drawers sag. All around staff was uncooperative. Re-scheduling to have a "new" couch... Read more

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  • Aug 26
  • Furniture and Decor
  • West Springfield, Massachusetts
  • Couch Purchase
  • 3
  • 3
  • 39

Bought this couch in march 2013,and barely use this couch besides normal wear and tear, watching tv,visitors,ect.The other day, my 13 yr old points out to me,that the middle cushion ,the seam complatley uraveled,frayed all the way around the whole cshion and a hanful of stuffing is hanging out!!!Ive only owned this a yr and a 1/2..and customer service just told me when I called to see if they... Read more

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  • Aug 25
  • Furniture and Decor
  • Deer Park, New York
  • Bed Remote
  • 16

the remote for my bed started working intermittently few years ago & is slowly getting worse each time it is used. When the co. came out to investigate, they said it was working fine, At that time it was working with every 2nd or 3rd press of a different button first, & then pressing the button I wanted in the 1st place. Now it takes about 100 different combinations of buttons, before the... Read more

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  • Aug 25
  • Furniture and Decor
  • Sectional Couch
  • 36

I brought a sectional couch it is a little over 1 year. The recliner seat is sagging. Its like sitting in a hole. The chair is fading. They say its normal ware and tear. Whats going to happpen in 5 years? We brought the top of the line sectional it wasnt a cheap set. Going to small claims court because they wouldnt stand by their goof proof which we paid for 5 years. I had a sectional... Read more

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  • Aug 21
  • Shopping
  • Centerport, New York
  • Goof Proof Protection
  • 65

I purchased my couch in Farmingdale, ny with the goof proof protection I sent in my form which took serveral calls to even get it to fill out; then I sent it in waited serveral months called and switched all over the place and finally received another form to fill out which I sent I was told it would not be honored because they received it past the 30 days but I had not received any thing about... Read more

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