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  • Customers like
    • Great sales team7
    • Decent price4
    • Furniture3
  • Customers don't like
    • Customer service17
    • Being lied to14
    • Delivery service11

  • 7 hours ago
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Dalton Bed
  • 2

I had a bed delivered 4 times without the hardware to put it together. I love the bed, but what kind of simple-minded people send out a bed without the hardware to assemble it. I am so sad to see this bed go back to the store, but I just can't take anymore of this waiting for delivery of an item that can't be put together correctly. Customer Care never responded to my phone calls and I took 4... Read more

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  • 11 hours ago
  • Furniture and Decor
  • Kendall Park, New Jersey
  • 4

I purchased a 5 yr protection plan. Called in for cut on sofa and seat and they say they will not cover it as they think its not single instance. Even though explained them how it happened and they just try to cheat and come up with some excuse. Bunch of fraud people. you should never buy. This business / company should be closed down. Never ever buy from them, stay away. While purchasing they... Read more

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  • Jul 24
  • Furniture and Decor
  • Coatesville, Pennsylvania
  • Fireplace
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

Please do not buy anything from Bob's, we have paid for our furniture over 2 months ago and scheduled a delivery date of July 18 well that day came and nothing than they gave us another date which is today July 24 out of everything we bought we only received a coffee table and fireplace ,not the beds, kitchen table or cabinet that the fireplace goes in. Please do not buy anything from here i so... Read more

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Bought a recliner totaly fell apart had warranty they said not coverd told me throw out it out not our problem Add comment

  • Jul 23
  • Insurance
  • New York, New York
  • Furniture 5 Year Protection Plan
  • 69
  • REVIEW RATING 4/5

I bought a reclining sofa with the extended manufacture warranty and accidental damage warranty. After few months I noticed that the back side does not retreat when the sofa was locked to the original position. I called Bobs to file a claim. They told me that this is not a cover in the warranty. I asked to speak with the supervisor name: Tiffany operator ID E2093 and she told me that there is... Read more

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  • Jul 22
  • Furniture and Decor
  • North Wales, Pennsylvania
  • Bed
  • 69
  • REVIEW RATING 3/5

I wish I had paid attention to the poor reviews here. They are all true. I had a good experience in the store. I thought things were going well with the delivery to our apartment building. I saw on the on-line tracker that the delivery was in-progress, so I went downstairs to meet them. People who work at the apartment said that we were waiting for the delivery in the apartment and they... Read more

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  • Jul 21
  • Furniture and Decor
  • Waterbury, Connecticut
  • Living Room Set
  • 33
  • REVIEW RATING 3/5

I had place in order with Bob's about two months ago. I received a call a week before moving stating that my tv stand will not come with my delivery until three days later. I had went to bob's on the weeken of my phone call to see if i could get a different tv stand that could be brought the same day of my delivery. Come to find out when i had gone to customer services stated that it was not my... Read more

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Hole in head rest customer service stated the chair wasn not a year and 1 hall they would not repair same I would not but any thing from bob, s furniture junk. Add comment

  • Jul 15
  • Furniture and Decor
  • Hopatcong, New Jersey
  • Leather Recliner
  • 77
  • REVIEW RATING 4/5

contacted bob's to advise of the problem with my leather reclining chair, they sent a technician to view the peeling who called susan of customer service, who advised me that the peeling was caused by me. when speaking to the customer service to report this issue they advised that they were having problems with the peeling of the leather on these recliner.susan advised that this was not... Read more

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  • Jul 14
  • Furniture and Decor
  • Brooklyn, New York
  • Bobs Sectional Sofa
  • 90
  • REVIEW RATING 4/5

I bought a sectional from bobs with goof proof. It started ripping off in 1 yr and the guardian company which is their insurance says they don't take care of superficial rips. And then accidentally my maid ripped off while removing the two part of the sectional and caused a tear. I called and they said to send a picture, which I did. After 2 weeks they responded that the sectional has no hooks so... Read more

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