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  • Customers like
    • Great sales team5
    • Decent price3
    • Furniture2
  • Customers don't like
    • Customer service13
    • Delivery service11
    • Being lied to11

  • 1 day ago
  • Furniture and Decor
  • Quincy, Massachusetts
  • Couch
  • 15
  • REVIEW RATING 4/5

On May 27, 2015 our couch,which was a replacement couch for 3 previously delivered couch's that also had numerous defects, was delivered without a button on the right side to recline the sofa. A hole in the side of the sofa is unacceptable. This should never have left the warehouse. This whole situation has become completely ridiculous. I have been paying for a sofa since January that I have... Read more

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  • 1 day ago
  • Furniture and Decor
  • Roslyn Heights, New York
  • Loveseat
  • 27
  • REVIEW RATING 4/5

Today I had 2 loveseats delivered. They were comlpetely wrapped in plastic from the factory. After they were set up I noticed that the skirt of the couch wasn't lying well on one section. I turned it over& saw that the interfacing was ripped and the edges of the fabric was tucked in. I showed the driver ( who works for a trucking company NOT Bob's, but wears a Bob's shirt & drives a Bob's... Read more

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  • May 23
  • Furniture and Decor
  • Lancaster, Pennsylvania
  • Couch
  • 43
  • REVIEW RATING 4/5

Bobs discount furniture is the worst company to deal with. * delivered broken furniture * called for replacement said they would send repair guy.....he never showed I lost day's pay waiting * promised a new couch and delivery date and time day of delivery time changed loosing a whole day again * called customer service and well they can't and won't do anything for you Long and short of it is... Read more

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  • May 20
  • Furniture and Decor
  • Mountain View, California
  • Living Room Set
  • 4
  • 4
  • 97
  • REVIEW RATING 4/5

My husband and I went to Bobs, and purchased a living room suit, a bed eoom suit, and a box spring and mattress, spent around 4,400.00 dollars. Now the store madw the mistake and wants to charge me the difference. Then when I wanted to file a complaint, they said that they would wave the dilivery fee which they could not do, because it was part of the original order, and thèy were going on like... Read more

Was this review helpful? 0 0

I purchased a bob o pedic mattress. The sheets always pulled out at one side. The store sent a inspector he said nothing wrong. We discovered that the mattress only has grippers on 1 side. This is a cheap Chinese knock off stay away they don't respect a consumer. Even when the know they are at fault. Add comment

  • May 19
  • Furniture and Decor
  • Lusby, Maryland
  • Mattress
  • 72
  • REVIEW RATING 4/5

The saying proves right with Bob’s discount furniture; You get what you pay for. I purchased a mattress and had it delivered today. When purchasing the mattress my girlfriend and I were told by the sales staff that the delivery fee we were paying was for delivery and haul away of our old mattress. We do not have a truck so having the haul away was a very important part of our decision to have it... Read more

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  • May 18
  • Furniture and Decor
  • Swansea, Massachusetts
  • Bed
  • 70
  • REVIEW RATING 4/5

I purchased about $2000 worth of furniture including a bed frame, mattress, sofa, and two dressers from Bob's in October 2012. I also purchased the "goof proof" protection plan on both the bed frame and the sofa. I'll start by talking about the bed. About a year after I had bought the furniture my bed completely collapsed while I was sleeping in it. I was pretty upset seeing as the bed was only a... Read more

Was this review helpful? 1 2

I purchase a sofa and dinning room set that was the worst furniture fake material my sofas the fake leather is cracking and my chairs as well I will never purchase anything again in this store I do not buy anything in this store is the worst and fake furniture ever not worth it spending your money is this fake furniture Add comment

Horrible customer service is been a month and furniture is not been delivered I took two days of from work and they never came with my table and the first time they came they just dropped the furniture in my apt were supposed to come back to assemble never came i was scheduled 3 weeks ago for a delivery for a Saturday and now they saying that is not good to be delivered Add comment

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