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1.9 Based on 201 reviews
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  • Customers like
    • Great sales team 14
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    • Customer service 25
    • Delivery service 22
    • Being lied to 17

Bobs Discount Furniture - Review in Furniture and Decor category from Saint Charles, Maryland
1 of 3

I purchased a sofa and lift up ottoman on April 15, 2016. On May 15 it was delivered. Long story short it is the wrong color, missing legs (and no place to screw them in), missing springs, and the pillows are stuffed with what I can only describe as fake hair! I called, went back to the store and was told their policy is absolutely no refund. After filing with the BBB they offered a partial refund with the rest in store credit, which they... Read more

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We purchased our furniture and literally have paid for it 3 times at this point. Supposedly a new manager is in charge and they want to credit our account 2 payments to make up for their billing issues and lack of proper disclosure when we purchased our furniture. BUYER BEWARE! This is not an honest company to do business to purchase from ever! Add comment

I asked for delivery anytime after 5 during the week or a weekend. They scheduled it for 7:30 in the morning midweek, when we work. We explained this and they offered to cancel the order, but said we had to skip work to resolve it and there was nothing they could do. The customer service reps talked over me and were rude and dismissive. I'm not sure saving $100 is worth it. Apparently I bought a future couch since they want me to wait a month to... Read more

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I purchased a recliner chair last Nov 2015 with nice soft cushions and what they called "wood" arms. After 3 months of hardly any use, the paint off the wood arms started peeling off . In addition, the sharp staples that hold the back pillows to the frame started coming through the fabric almost stabbing the back of my neck .I called Bobs and the b.s. goof proof plan is a real scam but they sent a guy over who looked at it and said that I... Read more

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Love seat frame was broken after 1 year . They told not a manifacturing defect and i need to through that out. Never buy from bobs discount furniture Add comment

We had to have them come out and fix their cheap table and chairs once. Not our fault the table and chair legs are cheap and can't tolerate much. What are you paying $700 for? It happened again, and they won't do anything unless it's an accident, not wear and tear?! Um, really?! They said the first time they came out it was not defective, and being that this was the same kind of incident, it's not covered. So I guess I should fall off a chair... Read more

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Horrible delivery service!!! Ordered living room set on April 10, 2016 and decided to have it delivered on the 23rd which was a Saturday. Our scheduled time for delivery was 12 to 4! By two noticed still no truck checked invoice and saw contact number which was my cell was wrong but I had left my home number as second contact! Called company to explain situation told me truck had come at 12 called wrong number got no answer and left never... Read more

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100% FULL

Bought a sofa and chair from Bob's. Paid for the Goof Proof Plus service. Less than 2 years or use the sub-standard cushions were flat and we were sitting 2 inches lower than the chair. Called for service tech told us he needs to have 3 new cushions ordered. That took 6 weeks. Had a tech out on Wednesday to put them in the covers. They looked deformed nothing like a cushion should look. I called back and was told another tech would be out on... Read more

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I looked around for couchs, i chose bobs over paymore and flanigan only because the couch was comfy and looked good. However upon delivery i started second guessing myself. They threw the couch out of the side of the truck. Once assembled i noticed the cushions were not lined up well. Stiching was not straight and there were gaps between cushions. Drivers said it was normal. I called and complained, a tech came out said one cushion needed to be... Read more

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I've had my Bob O Pedic Mattress for about 4 years. Today I decided I'd wash the protective cover, so I flipped the mattress onto its side and unzipped it. To my horror, I discovered the entire underside of the mattress was completely covered in black mold!! Then as I finished pulling the covering off, clumps of white lint went flying everywhere- all over me and my bedroom. Then I realized that those clumps were the deteriorated lining of the... Read more

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