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  • Customers like
    • Great sales team5
    • Decent price3
    • Furniture2
  • Customers don't like
    • Customer service13
    • Delivery service11
    • Being lied to10

  • 2 days ago
  • Furniture and Decor
  • Mountain View, California
  • Living Room Set
  • 3
  • 3
  • 35
  • REVIEW RATING 4/5

My husband and I went to Bobs, and purchased a living room suit, a bed eoom suit, and a box spring and mattress, spent around 4,400.00 dollars. Now the store madw the mistake and wants to charge me the difference. Then when I wanted to file a complaint, they said that they would wave the dilivery fee which they could not do, because it was part of the original order, and thèy were going on like... Read more

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I purchased a bob o pedic mattress. The sheets always pulled out at one side. The store sent a inspector he said nothing wrong. We discovered that the mattress only has grippers on 1 side. This is a cheap Chinese knock off stay away they don't respect a consumer. Even when the know they are at fault. Add comment

  • May 19
  • Furniture and Decor
  • Lusby, Maryland
  • Mattress
  • 38
  • REVIEW RATING 4/5

The saying proves right with Bob’s discount furniture; You get what you pay for. I purchased a mattress and had it delivered today. When purchasing the mattress my girlfriend and I were told by the sales staff that the delivery fee we were paying was for delivery and haul away of our old mattress. We do not have a truck so having the haul away was a very important part of our decision to have it... Read more

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  • May 18
  • Furniture and Decor
  • Swansea, Massachusetts
  • Bed
  • 47
  • REVIEW RATING 4/5

I purchased about $2000 worth of furniture including a bed frame, mattress, sofa, and two dressers from Bob's in October 2012. I also purchased the "goof proof" protection plan on both the bed frame and the sofa. I'll start by talking about the bed. About a year after I had bought the furniture my bed completely collapsed while I was sleeping in it. I was pretty upset seeing as the bed was only a... Read more

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I purchase a sofa and dinning room set that was the worst furniture fake material my sofas the fake leather is cracking and my chairs as well I will never purchase anything again in this store I do not buy anything in this store is the worst and fake furniture ever not worth it spending your money is this fake furniture Add comment

Horrible customer service is been a month and furniture is not been delivered I took two days of from work and they never came with my table and the first time they came they just dropped the furniture in my apt were supposed to come back to assemble never came i was scheduled 3 weeks ago for a delivery for a Saturday and now they saying that is not good to be delivered Add comment

  • May 12
  • Furniture and Decor
  • New York, New York
  • Couch
  • 80
  • REVIEW RATING 4/5

We ordered a couch that was supposed to be delivered last week. It was delivered, however whoever handled our account didnt do their job and didnt fill out a COI. After this we were promised first delivery of the day at 730AM today. It is now 9AM. After staying on the phone for a half an hour earlier, someone told me I am fourth delivery of the day- someone who didnt have any patience and was... Read more

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  • May 05
  • Furniture and Decor
  • Newark, New Jersey
  • Queen Mattress
  • 158
  • REVIEW RATING 4/5

I recently purchased a mattress and a full bed with the mattress, well my queen mattress that i saw at the store and laid on i liked and it's what I wanted got it delivered and it was not the same mattress called customer service and they told me to go back to the store. Well went back laid on the same mattress and told them THIS IS THE ONE I WANT, 1st they told me that i would be charge $130.00... Read more

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  • May 04
  • Furniture and Decor
  • Danbury, Connecticut
  • Table
  • 52
  • REVIEW RATING 4/5

Horrible customer service horrible horrible protection that I've been paying for the furniture and the horrible service for the deliverySpace since November 2014 I've been trying to settle with the goof protection from Bob's furniture regarding one my dining table when they sell me the table I was told that if anything happen even if the item was discontinued they will replace everything and in... Read more

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  • May 02
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Ottoman
  • 107
  • REVIEW RATING 4/5

The sales person was great. Unfortunately, it was downhill from there. The living room set I bought was a special order, so I waited a month, which was fine. They finally set up delivery for my sofa, loveseat, and ottoman. They brought the right sofa, but the other pieces were the wrong color. Stuff happens, I know, so I was willing to give it another chance. While the were there, the delivery... Read more

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