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2.1 Based on 147 reviews
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  • Customers like
    • Great sales team 13
    • Decent price 4
    • Furniture 4
  • Customers don't like
    • Customer service 22
    • Delivery service 20
    • Being lied to 17

  • Nov 23
  • Furniture and Decor
  • Coventry, Connecticut
  • Bobs Coffee Table
  • 83

I bought a coffe table swt, comes with two side tables. Ive owned them for six months. I bought the insrance. This table lifts up so you can eat on it like a table. One night i lift the table to eat, and the siding on the table peels off in my hand. Okay. Call the company, they tell me to send pictures. Say theyll call within two days. Two weeks later. No call or email. I call, they reviewed my... Read more

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  • Nov 18
  • Furniture and Decor
  • Norwalk, Connecticut
  • Bobs Wellfleet Coffee Table Set
  • 138

A year ago we purchased all our furniture from BOBS, almost $10,000 worth and we are currently in a complete nightmare dealing with these people over a $250 table. The customer service is atrocious! The table is completely falling off the hinges and beyond repair but the representatives are so alarmingly disrespectful. My husband is so disturbed by this whole ordeal and by their employees... Read more

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  • Nov 14
  • Furniture and Decor
  • Floral Park, New York
  • Bob O Pedic Queen Adjustable Bed
  • 51

Purchased in 2007 was very happy until now. They replaced the remote once before and it recently stopped working a tech. Came stated I would need another. I received a call from Bobs they said they no longer support that product because they changed manufacturers I would need to purchase an upgrade kit for $387. They should support their products even if they change suppliers. I guess you get... Read more

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  • Nov 13
  • Furniture and Decor
  • Mickleton, New Jersey
  • Bobs Furniture Set
  • 38

Was in the store 2 weeks ago find a set. Went to purchase it and was told the set doesn't go together the table and lamps are in part of the store someone moved them last night. Do I show him my picture from 2 weeks ago and now the story is we can't find the table and lamps. And they chuckled. I'm glad I left. Went to Ashley's got a better set for about the same price. No wonder you get so many... Read more

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  • Nov 10
  • Furniture and Decor
  • Washington, District Of Columbia
  • Bobs Bedroom Set
  • 70

I have ordered a Bedroom Furniture to be delivered on Friday and they gave me a delivery window between 7:45 am - 11:45 am. I called them to change the time of delivery at least to 9am up to whatever time they want since the Apartment building has a rule for Tenants not to accept delivery earlier than 9am. The customer rep from Bob said she will have to cancel the appointment and reschedule for... Read more

Was this review helpful? 1 0

Tell Bob and his product managers to make a SMALL white white leather chair, possibly reclining. I am a long time Interior Designer. I have been waiting for this for years!! Add comment

  • Nov 08
  • Furniture and Decor
  • Spotswood, New Jersey
  • Bobs Leather Furniture
  • 103

We bought a leather set from Bobs a number of years ago. Within the last few months it has started peeling and flaking on the love seat. At first I thought it may have been from my dogs, but it is not. I was going to call Bobs to ask if they could repair or recommend someone who could. While no, they did not cost a lot, they were not cheap either as many have said. After reading negative... Read more

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  • Nov 07
  • Furniture and Decor
  • Bobs Bed Frame
  • 102

First let me say I have bought from many of the big box stores, Lowes, Home Depot, Raymoor Flanagan, Best Buy etc.. Being a landlord for 22 yrs. and moving several times myself. Now we were skeptical with the hokey commercials but after Boscovs told me after we ordered a king mattress and box spring set, the bed frame I ordered was a platform and would not accept box springs, we decided to look... Read more

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  • Nov 07
  • Furniture and Decor
  • Edison, New Jersey
  • Bobs Louie Cherry Dresser
  • 56

Well, let's begin with, our First bedroom dresser delivered, damaged. We waited two weeks for another dresser to be delivered and in good faith, it would arrive undamaged. The second replacement bedroom dresser not delivered, because it was damaged on the truck. We were not notified and waited ALL DAY! Once again, we waited two weeks. The third bedroom dresser not delivered today, because,... Read more

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  • Nov 04
  • Furniture and Decor
  • Bronx, New York
  • Bobs Boomerang 4 Piece Bar Stool And Bench Set
  • 73

In Feb 2015 I purchased a boomerang table which came with 2 chairs and a bench. I called on 2 separate occasions because my chairs and bench were loss. This was in may,they sent a tech both time he tightened them and left. Today Nov 4 2015 I called about my bench again I spoke to someone named Nick. I informed him that my bench is now rocking back and forth he said their is nothing that can be... Read more

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