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  • Customers like
    • Great sales team6
    • Furniture3
    • Decent price3
  • Customers don't like
    • Customer service16
    • Being lied to14
    • Delivery service11

Pros: Friendly, non-pushy sales associates. Higher quality furniture than at the other chain competitor in the area for better prices. Cons: Delivery team rescheduled arrival time twice, then never showed up. Unacceptable. I had cancelled my order. Not a good way to welcome yourself to the neighborhood, Bob. Add comment

  • Jul 01
  • Furniture and Decor
  • Paramus, New Jersey
  • Leather Couch
  • 11
  • REVIEW RATING 4/5

I purchased red leather couch with chase attsched,most of leather is peeling or came off.( leather my ***. ) i called up to tell rip off bob what happened,was told it is bonded leather,wtf is that ? If i was explained this to me,i would have purchased real REAL LEATHER.NOT SOME ***.SALESPERSON MISINFORMED ME,NEVER TOLD ME HOW BAD THUS *** IS,IF SHE USED HER HEAD SHE WOULD HAVE SHOWN ME REAL... Read more

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  • Jun 27
  • Customer Service
  • Washington, District Of Columbia
  • Massage Chair Recliner
  • 39
  • REVIEW RATING 3/5

A message recliner chair motor is defective. Purchased a part I thought was the problem, it was not. Took two months to get a repairman to come to find out what the issue was. I told customer service it probably was the motor.Repairman shows up to affirm that in fact it was the motor. Customer service says they have a replacement motor. Says they will be in contact to arrange for the motor to be... Read more

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  • Jun 27
  • Furniture and Decor
  • White Plains, New York
  • Couch
  • 52
  • REVIEW RATING 4/5

We purchased a couch and was promised delivery on saturday June 27th between 6:45- 10:45 am We also received confirmation that it would be first off the truck at 6:30-7AM By 9:30 am I called to check. The rude customer service rep said he called on our cell phone to tell us the couch was damaged and didnt go on the truck. They cant deliver at all on the day they promised. After we received... Read more

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  • Jun 25
  • Furniture and Decor
  • Weymouth, Massachusetts
  • Bedroom Set
  • 59
  • REVIEW RATING 3/5

Bought a bedroom set including a box spring and mattress from Bobs furniture in Stoughton, Ma back in December 2014. Paid upfront including transportation for delivery of 500$. If i didnt pay whole bedroom set in the amount of 2276$ in 90 days, the amouth would be jacked up to 6000$ over the next two years.. Continued to make monthly payments , decided couldnt deal with Rac accordance calling... Read more

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  • Jun 25
  • Furniture and Decor
  • Bethlehem, Pennsylvania
  • Kitchen Table
  • 34
  • REVIEW RATING 4/5

Had very bad experience with my delivery on my new kitchen table. They sent me a delivery 4 times and each time my table top was damaged. They even white gloved it and that table was the worst one it was chipped scratched on top also now they won't resend me another one because they have tried and failed at all times. I am stuck with this table. That has marks all over the top. They had someone... Read more

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  • Jun 23
  • Furniture and Decor
  • Furniture
  • 17
  • REVIEW RATING 4/5

Hola. Mi nombre Alfonso Acevedo.330 Wilson ave,bk,ny.11221 # 3- D Ase dos años compre mi juego d sala muy caro desde q los trayero a mi Casa estube dando complaint q estaban arrugados no me isieron caso ya Ase como tres meses se abrieron por la costura.me pregunto q ago ahora *** estas porquerias rotas ustedes me los ban a renplasar arreglar ho que Pueden aser.parese mentira gastar casi 6,mil... Read more

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  • Jun 20
  • Furniture and Decor
  • Rockville, Maryland
  • Coffee Table
  • 116
  • REVIEW RATING 5/5
Bobs Discount Furniture - Broken furniture; non-existent return policy
1 of 3

Bob's furniture is made in Vietnam and is poorly quality at best. My coffee table arrived broken, even though the outer box was undamaged. Their Customer Care-less Hotline is worthless, as they tried to say that I broke the item, and then wanted me to pay for the delivery for a replacement. I finally got a replacement, but I had to drive the two hours to return their broken junk. Do yourself a... Read more

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Bought a Jerry boy recliner a year ago. Bonded leather has peeled of on the back rest and seat of the recliner. Only had it a year. Didn't add goof proof, but why should i if the furniture was made well. Add comment

  • Jun 20
  • Shopping
  • Cranston, Rhode Island
  • Couch
  • 93
  • REVIEW RATING 4/5

I visited the Bobs furniture store at warwick,RI today evening on 6/19 . I was looking for a couch which I was checking out if it fits into my door. after I figured out it will I sat on it for once and pursued buying it, finally..I didn't like the couch after carefully checking it out the second time as I didn't feel comfortable with it after all ,and when the sales guy figured out that I won't... Read more

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