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  • Customers like
    • Great sales team 13
    • Decent price 5
    • Furniture 4
  • Customers don't like
    • Customer service 23
    • Delivery service 20
    • Being lied to 17

Last night I went to the Bob's Discount Furniture in Aurora IL to look at bedroom furniture. I usually expect at least 1 sales person to greet me when I walk into a furniture store, but not 1 salesperson greeted me in that dept. There were at least 3 salesmen in the dept, 2 of them were fussing over a chair that they were moving around as I strolled by glancing at the furniture. I was in no hurry... Read more

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I bought a one-shot mismatched mattress and foundation from Bob’s Discount Furniture. After only six weeks the full-size mattress had compressed leaving a significant valley in the center. I am a 5’7” 160 pound woman. My issue is that the advertising is deliberately false and misleading. The consumer is led to believe they will be purchasing a reasonably functional mattress and foundation and... Read more

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Delivery was from 8:00am and 12: 00pm they called me at 6:40am I didn't appreciate the time I will never buy anything else from this place and they better refund the rest of my money Add comment

I purchase 2 bedroom sets, 2 chase, and a dining room table from the Bob's store in Yonkers. The furniture was to be delivered to Florida on October. 20. Didn't get their until first week of November. I had a friend received the furniture, unfortunately I didn't get down to Florida until January due to the passing of my wife. Once I check through the furniture, I realized that the stitching was... Read more

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Gail, Wrote up order wrong. Never reviewed order with us. Went back the day order was delivered because got the wrong bed, did not get the mattress. Went to store they gave us the run a round. Now got to wait 5 day to get the right bed and mattress, Have no bed to sleep on until the bed comes in. Only offered a fifty dollar gift card for all the inconvenience we now have to indoor. I will... Read more

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I have had a bad experience with Bob and their goof proof plan which seems to be useless. I have contacted 3 attorneys about starting a class action suit against Bobs. If anyone is interested in joining such a suit- no cost to you the lawyer files and you can be part of the action to collect damages- please keep an eye on this board - not sure when there will be a definite word but I am sure that... Read more

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I have to agree with you. We bought this same bedroom set, and the legs broke a month later. Guy came and fixed it, they began to break again. They offered to give us a new frame, don't want a different one that doesn't match and I don't want the same one if the legs are just gonna break. Basically, we have to not move much on the bed, for fear it will collapse. Its a gorgeous bed, but really,... Read more

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We purchased a leather couch set (3 pieces set) from Bob's furniture store 3 years ago. Also added Goof Proof Plus 5 year extended warranty. After 2 years, the sofas began to fall apart and peel off on sides and random places. I'll never again buy anything from Bob's. You get what you pay for. Cheap quality and They don't stand behind their products. Doesn't matter even if you buy an extended... Read more

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Worst delivery service.. Paramus location really bad. I will not every buy anything from BOB. Now delivery cancelled again due to weather. Really, they can't deliver in the morning! So, we're trying now for Tuesday morning, customer service says that can't promise before 9:00 AM. This is a joke. They start delivery at 6:00 AM, and they can't make it before 9:00!!! I don't know why furniture... Read more

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Bobopedic firm queen mattress I have is 5 years old and excellent. I have come to adore this mattress,and love EVERY night that I sleep SO comfortably on it.The box spring, and bed frame are cheap junk that I've problems with.To Bobs credit,they have replaced the box spring twice, and fixed the frame about 4x.They have wonderfully stood behind their products;the mattress is fantastic and cost... Read more

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