1.9
  • Great sales team5 votes
  • Furniture2 votes
  • Decent price1 votes
  • Customer service8 votes
  • Delivery Service5 votes
  • Being lied to4 votes
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  • 2 days ago
  • Furniture and Decor
  • Queens, New York
  • Veteran Discount
  • 40
  • REVIEW RATING 4/5

My wife and I were in the Middle Village store inquiring to purchase furniture. We were told by the Rep. that because Bob's already has furniture at a discount they don't offer any discounts. You are probably the first place I found that does not give anything to Veterans or disabled Veterans which I am. The response I received from the Rep. was like if I said, You are already in a free country... Read more

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I ordered my stuff the 31st of jan and i have a couch and half a bed set and now i m being told i wont get my stuff for another month after BOBS AWESOME DELIEVERY service didnt show up twice. No phone call no email no nothing and round abouy answers on the phone with people that dont know whats going on with my stuff... This experience is yurning into ***. Add comment

  • Feb 22
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Couch
  • 56
  • REVIEW RATING 4/5

DO NOT BUY FROM HERE!!! Delivery issues were insane. Even though I requested certain days and times they could never get it right until I called and said to refund my money and I'll buy elsewhere. When the men delivered my furniture I had to keep reminding them of the products I bought because they were going to leave without giving me my coffee table and end tables. With in a few minutes after... Read more

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  • Feb 18
  • Furniture and Decor
  • Derry, New Hampshire
  • Dining Room Table
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

This place sucks! Ordered a dining room table, took a month got pushed back then pushed back again, so two months, the couch an bed we ordered got pushed back a week more then what we were told. Very unsatisfied with this place and I will NEVER buy from here again. Awful experience and the employees could care less, never order from here. Read more

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  • Feb 18
  • Furniture and Decor
  • Long Beach, New York
  • Couch
  • 48
  • REVIEW RATING 4/5

I bought two couches a few years ago and this *** that I spent thousands on is just falling apart..how can you sell this *** ( bonded leather ) .I really pissed ..it really looks like ***.. thanks for nothing ...used to like your store but have a bad taste in my mouth and dont know if Ill shop here any more ..your sales staff should know better then to ripoff the consumer with this junk your... Read more

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  • Feb 17
  • Furniture and Decor
  • Flushing, New York
  • Power Lift Recliner
  • 49
  • REVIEW RATING 5/5

Bob's Discount Furniture Customer Service is the worst! DO NOT BUY ANY POWER LIFT CHAIRS FROM THEM!!!!! BE WARNED!!!! I purchase a power lift recliner for my ailing grandmother. She has passed away 3 years ago and the power lift recliner is no about 5 years old. Recently the remote was step on and one of the two button is broken. Bob's furniture did send out a technician as a courtesy and the... Read more

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  • Feb 14
  • Furniture and Decor
  • Langhorne, Pennsylvania
  • Furniture
  • 65
  • REVIEW RATING 3/5

We were in your new langhorne store and bought 4 very fragile pieces and was shocked that they were not wrapped in paper nor were we provided a bag to carry the out of the store. I was lucky I had several tee shirts and a king size pillow to protect the pieces in transit. Your employees were very courteous and help us out to the car because both my daughter and I are handicapped. Having the... Read more

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  • Feb 12
  • Furniture and Decor
  • Providence, Rhode Island
  • Refund Policy
  • 64
  • REVIEW RATING 3/5

TWO DAMAGED LOVE SEATS. ONE REPLACED THE OTHER. WAS TOLD THEY COULD SEND OUT A TECHNICIAN TO MAKE A REPAIR. BRAND NEW FURNITURE SHOULDN'T NEED TO BE REPAIRED. SENT BOTH BACK. NO WAY WAS I GOING TO LOOK AT A THIRD ONE. I GAVE UP THE FIRST TRY TO GET A CREDIT CARD REFUND AFTER BEING ON HOLD FOR ABOUT 12 MINUTES. INITIALLY TOLD "NO REFUNDS". TRIED AGAIN LATER IN THE EVENING AND WAS TOLD THEY DON'T... Read more

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  • Feb 12
  • Furniture and Decor
  • Brockton, Massachusetts
  • Rocker Recliner
  • 55
  • REVIEW RATING 4/5

purchased a rocker recliner the week before thanksgiving 2014. was told chair would be available in a week. ready for thanksgiving. received a call the next week chair not available until dec. 16th. not happy, but willing to wait. Was called on Monday, Dec 12 to confirm delivery on the 16th. stayed home on the 16th, chair never arrived. Called store and told it would not be available until... Read more

Was this review helpful? 0 1

  • Feb 11
  • Furniture and Decor
  • Kitchen Table
  • 189
  • REVIEW RATING 4/5

I purchased the "Goof Proof" protection plan with my furniture purchase. This plan is supposed to be good for 5 years from date of purchase. I called for service on my kitchen table which nail polish remover spilled (removing the paint), various places where the paint was coming off for no reason, and a chair that the spindles were broke. After putting my claim in, I was told nothing was... Read more

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