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  • Customers like
    • Great sales team7
    • Decent price4
    • Furniture3
  • Customers don't like
    • Customer service17
    • Being lied to14
    • Delivery service11

  • Jul 24
  • Furniture and Decor
  • Coatesville, Pennsylvania
  • Fireplace
  • 49

Please do not buy anything from Bob's, we have paid for our furniture over 2 months ago and scheduled a delivery date of July 18 well that day came and nothing than they gave us another date which is today July 24 out of everything we bought we only received a coffee table and fireplace ,not the beds, kitchen table or cabinet that the fireplace goes in. Please do not buy anything from here i so... Read more

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Bought a recliner totaly fell apart had warranty they said not coverd told me throw out it out not our problem Add comment

  • Jul 23
  • Insurance
  • New York, New York
  • Furniture 5 Year Protection Plan
  • 62

I bought a reclining sofa with the extended manufacture warranty and accidental damage warranty. After few months I noticed that the back side does not retreat when the sofa was locked to the original position. I called Bobs to file a claim. They told me that this is not a cover in the warranty. I asked to speak with the supervisor name: Tiffany operator ID E2093 and she told me that there is... Read more

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  • Jul 22
  • Furniture and Decor
  • North Wales, Pennsylvania
  • Bed
  • 64

I wish I had paid attention to the poor reviews here. They are all true. I had a good experience in the store. I thought things were going well with the delivery to our apartment building. I saw on the on-line tracker that the delivery was in-progress, so I went downstairs to meet them. People who work at the apartment said that we were waiting for the delivery in the apartment and they... Read more

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  • Jul 21
  • Furniture and Decor
  • Waterbury, Connecticut
  • Living Room Set
  • 31

I had place in order with Bob's about two months ago. I received a call a week before moving stating that my tv stand will not come with my delivery until three days later. I had went to bob's on the weeken of my phone call to see if i could get a different tv stand that could be brought the same day of my delivery. Come to find out when i had gone to customer services stated that it was not my... Read more

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Hole in head rest customer service stated the chair wasn not a year and 1 hall they would not repair same I would not but any thing from bob, s furniture junk. Add comment

  • Jul 15
  • Furniture and Decor
  • Hopatcong, New Jersey
  • Leather Recliner
  • 75

contacted bob's to advise of the problem with my leather reclining chair, they sent a technician to view the peeling who called susan of customer service, who advised me that the peeling was caused by me. when speaking to the customer service to report this issue they advised that they were having problems with the peeling of the leather on these recliner.susan advised that this was not... Read more

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  • Jul 14
  • Furniture and Decor
  • Brooklyn, New York
  • Bobs Sectional Sofa
  • 87

I bought a sectional from bobs with goof proof. It started ripping off in 1 yr and the guardian company which is their insurance says they don't take care of superficial rips. And then accidentally my maid ripped off while removing the two part of the sectional and caused a tear. I called and they said to send a picture, which I did. After 2 weeks they responded that the sectional has no hooks so... Read more

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  • Jul 11
  • Furniture and Decor
  • Thorndale, Pennsylvania
  • Bobs Discount Furniture Couch
  • 127

We went in to the KOP store to pick out new furniture for our first home. We were so excited that we found everything that we wanted, that we liked, at a good price. Customer service in store was great. We paid for our order in full, and were given a delivery date for 3 WEEKS later (we didn't mind because we had plenty to do in the new house before we moved in). About 2 weeks later we received a... Read more

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  • Jul 10
  • Furniture and Decor
  • Manchester, New Hampshire
  • Bobs Discount Furniture Queen Mattress
  • 90

I bought a queen matress and box spring from Bobs in Manchester, NH. Salesperson said that delivery people will remove and dispose the old matress and box spring. Delivery took a week and according to the useless Bobs tracker was supposed to be delivered at 7:30 am. Then it was 8:30, then 9:30. I had to leave for work so my daughter stayed home. Delivery happened at 10:30. Delivery people told... Read more

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