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1.9 Based on 212 reviews
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    • Great sales team 15
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    • Decent price 5
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    • Customer service 25
    • Delivery service 22
    • Being lied to 18
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I bought a dining room set less than a year ago. After a few months , one chair broke, I called customer service and they told me that I had to wait 3 months for a new leg to be delivered to my house and then call for someone to come and fix it. After the 3 months , I called very upset because nothing had come . They finally send a repairman who mended the chair and told us that he would not cancel order of the leg , in case it would break again... Read more

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We purchased a McKenzie Daybed w/Trundle with a memory foam mattress for my daughter from Bob's Discount Furniture. Just one day after having it installed my daughter was just sitting on the bed and felt something "crack". After removing the mattress we noticed one of the frame slats had cracked. We called Bob's and they sent a service tech to fix the issue. The service tech couldn't believe how thin the slats were. (We found a second cracked... Read more

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Bobs gave me bed bugs!!!!!!!!!! I xant get thru to real person and i am pissed

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I was a victim from bobs goof proof they tlod me anything happens to the sofa i was cover i call today and make a claim i have some stain on the sofa and because I didn't know what happened to it sofa I wasn't cover money down the drain

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Horrible customer service and service staff. Received a 3rd bedroom set, drawers not closing correctly, have to wait 30 days for a different service representatives to check it out. Waiting over 2 months for dining room set to be replaced. Nothing but hassles and delays. Dining room set has been replaced 5 times and chairs are always damaged. Obviously there is no quality control in the warehouse. Delivery team opened all furniture items on my... Read more

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Love seat springs were broken with a year , hardly used love seat . Called goof proof they told since it can be manufacture defect we cannot claim, called bobs support guy came onsite to fix it but could not do it properly , love seat is waste now , feels like we are sitting on a slant sofa . called bobs they informed to call goof proof protection plan again . Goof proof rejected to check because bobs support was onsite to fix , Goof proof... Read more

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Bought the Goof Proof extra plan, figuring they'd honor it if I needed it. NOPE. After waiting on hold for 25 minutes, the customer "care" person grilled me about the stain, before I was disconnected. Called back only to wait another 30 minutes to be told the first person already filed and rejected my claim. She told me "sorry" and she would forward my problem to a supervisor who wasn't at her facility. Buyer beware. They lie but and lie. Read more

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Bobs furniture company was so bad you guys came to my house for five times scratch my floors yet to read deliver stuff three or four times because it was bad scratch just horrible worst experience of my life I will never use your company ever again my name is Michael Bell B E bobs furniture company was so bad you guys came to my house for five times scratch my floors yet to read deliver stuff three or four times cause it was bad scratch just... Read more

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Ordered a bedroom set, tv chedt came in black supposed to be white like rest of set. Scheduled redelivery . Recvd 4, hour window planned leave work to neet . They changed time to evening Then back again. Msny phone calls long wait times while they talk to depot Many lies and stories . Not willing to work with me . Needless to say i am suppoded to accomadate to whatever they say. Which i did and they changed and screw the customer. Read more

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my daughter and my grandaugher and I wen to bob furniture with a 1000 doloar voucher o ge what ever she wanted from dta for her new aparmen firs we were told to ake the voucher paper to theme to have it filled out we were told that a sales man here handel all voucher order my daughter pick out a couch marosel which cos 799 and a 29.0 lamp and was charge 99.00 fpr deliverey was old ha when we bring he voucher back he turn around was 3 days so... Read more

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