Bobs Discount Furniture Complaints and Reviews

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Bobs Discount Furniture
Main address: 428 Tolland Tpke 06042-1765 Manchester CT
1-800-569-1284, ,
  • 1,021+10 mobile complaints
  • $520K claimed losses
  • $506 average
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  • 1 hour ago
  • Shopping
  • Centerport, New York
  • Service
  • 1

I purchased my couch in Farmingdale, ny with the goof proof protection I sent in my form which took serveral calls to even get it to fill out; then I sent it in waited serveral months called and switched all over the place and finally received another form to fill out which I sent I was told it would not be honored because they received it past the 30 days but I had not received any thing about... Read more

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  • 1 day ago
  • Furniture and Decor
  • Damage Protection
  • 26

I paid for insurance on three different pieces of furniture. The insurance claims that it covers rips and tears. When the leather on the loveseat began to tore after my ring got snagged on it, I called to have the cushion replaced. First they tried to trick me into admitting that the damage occurred more than 30 days prior, then they claimed that because I had a dog it wasn't covered under the... Read more

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  • Aug 17
  • Shipping
  • Massachusetts, United States
  • Bad Furniture
  • 1
  • 46

We purchased a lot of furniture while moving into a new place right after our wedding. We were just starting out and didn't even have a bed. They told us they didn't have a headboard available so we were promised a replacement headboard for two weeks after which were to receive our original headboard. The replacement headboard was never provided, without which the bed could not be assembled. We... Read more

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  • Aug 06
  • Furniture and Decor
  • Secaucus, New Jersey
  • Dining Room Table Set
  • 180

i purchased a dining room table set from BOB'S and a few weeks later the arm chair leg snapped in half when a friend sat on the chair...4 months later still waiting for my replacement and all they keep saying its on order just waiting for the piece to arrive from over seas...what load of ***...BOB'S sucks a quality is garbage I feel like I just bought high end IKEA furniture...but even IKEA moves... Read more

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I went to dedham mass store .no body wants to help u if they see u they walk away. Was looking at the sofa beds one was just all spring's an material, I told the assioate an he said that is the way they are the mattress has to fit into the couch an there mgr. At customers service looklike they got rreleased from Jail an they really don't want to help u . So avoide this stors it is all Garbage Add comment

  • Aug 02
  • Furniture and Decor
  • Rockville, Maryland
  • Poor Quality Mattress
  • 149

Monique (State: CT) customer service mgr had told me that all of Bob's mattresses were brand new. The actual call began, when I received a set of mismatching box springs (one short in length). The second box spring had a bullet size hole in it. After making a few calls into the call center, I was given the option to return the one box spring (the one short in length) at my expense and the... Read more

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  • Jul 29
  • Furniture and Decor
  • Secaucus, New Jersey
  • Faulty Seat Replacement
  • 1
  • 315

I purchased a love seat at Bobs and 2 years later before the 5 year mark the spring fell out. I called goof proof. They said it was covered they sent a technician out he unassembled a part that was not broken put it back together and said he could not fix it. The item would have to be replaced. I was told to wait for the report to be submitted. I called back 4 times 4 days later before... Read more

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  • Jul 28
  • Other
  • Furniture
  • 109

I purchased a tv unit, end table & coffee table, coffee table had to be replaced & service people had to come out to fix the end table after only having it for a wk. As they said its called Bob's DISCOUNT funiture, you get what you pay for, cheap furniture. It looks nice but how long is it going to last afraid to clean it with old english as the repair man said to do. I am so sorry that I... Read more

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  • Jul 27
  • Furniture and Decor
  • Purchased Couch
  • 130

We bought a couch from the Bobs store in Wayne NJ. They pretty much talked us into the goof proof. Sold us lies!! We sat on the couch and the boards broke in the back. Insurance came out to look at it and flipped the couch over and THEY ripped up the couch. They left and we rcvd a call stating our children broke the couch and it cannot be fixed or replaced. We were on the phone with customer... Read more

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