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Bob's Discount Furniture Horrible you won't believe this
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Apr 5, 2008 Bobs Discount Furniture complaint by SIBERT77 |
I purchased a livingroom set on 1/4/08. It arrived 2-3 weeks later because of inventory. The set arrives and the drivers damage my wall. Also the couch was broke. Bobs paid for the wall and set up a swap on the couch. When they brought the 2nd one a leg was broke. They were sending a tech to fix it but instead they sent a delivery guy. He was not equipt to fix the leg.While here the guy cut himself and was bleeding all over my couch. They set up a 3rd swap . In the mean time I shopped at the store again on 3/5/08 to buy a bedroom and kitchen set. When the driver showed up all they had was the bedroom and the kitchen set.They forgot the couch.While they were setting up my sons bed they damaged the wall in his room. Bobs agrees to pay for damage.The kitchen table was damaged as was 1 chair. They were going to replace the kitchen table and 1 chair. They set up the delivery of the kitchen table 1 chair and my couch for 3/14/08. The driver shows up and comes into my house. Then says to me and my pregnant wife.Whats the problem this time I am sick of this house.Then he tells me that he wants me to come check out the new couch before he brings it in.It is also broken(3rd time)so refuse it. In the mean time his helper starts taking my cushions and pillows out.Tossing them on the ground.When I refused the couch they started bringing the pillows and cushions back in.I said I wanted the new ones because they threw them in dirt.While bringing in the pillows I was missing 1 of the large pillows.I told the driver and he accused me of trying to steal a pillow.At this point I was thinking what is going on.He then finds the pillow on the truck brings it in and says oh I found it. No sorry or anything.Then they bring the kitchen table in lie it down in my livingroom. The driver (carlos)instead of walking around the new kitchen table to go outside. Actually steps on and walks across my new table.He comes back in and walks on it again. Still not beleiving what I was seeing I was in shock at his actions as was my wife.He then cuts the box open with a razor.Then starts to set up my table. I was checking for damage when he was done.There was a razor blade slice across the leaf. I told the driver I do not want it because of the slice. At that point he calls his work tells them he is done with the delivery. He had the guy on speaker phone. The guy could not hear him and asked to be taken off speaker phone. Carlos then yells at the guy and hangs up. Then he went nuts on me my pregnant wife and in front of our 7 yr old son. He told us he did not cut the table and we need to show him respect.Then he proceded to toss a chair into my wall causing more damage. Then he gets in my wifes face calls her a ***. Then told me i was a *** piece of *** and a *** ***. Then he called me outside to fight. I was like what the *** is going on.I of course was irate and demanded him to call his boss. He refused.I also told him to watch his mouth with my wife. Also in front of my 7 yr old. He then went storming into my front yard. In front of my next door neighbors he kept verbally abusing myself and my wife. He then left. I called bobs and got a sorry. After many calls I got offered a 300.00 gift card and a delivery charge refund. Then they set up another delivery for 3/17/08 to get my couch and table. What happens the guys bringing the couch in got it stuck in my doorway. They broke the tempered glass on my storm door. Tore up my wall and woodwork. Finally they get it in say sorry.Then they lean the couch on my coffee table and scratch it up. In the process of trying to get the couch unstuck. They rip it.Another delivery date is set. This is 4 couches /broken window /3 kitchen sets /3 damaged walls/ damaged woodwork/verbal abuse/threats of violence/hours on the phone/scaring my wife and son (they were crying)loss of time at work (many days) All we get is a sorry and 300.00 giftcard? We have been sent from person to person. Getting the runaround (Less) still waiting on 580.00 worth of damage checks
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1. Written by Rick, on 22-07-2008 22:23
Either this story is total B.S. or you are the dumbest consumer in the history of mankind. You actually stood by while all this damage was going on? You didn't say anything the first time "Carlos" stepped on your new table? You let him swear at your wife and did nothing? Give me a break!
I purchased a dinette set from Bobs that was unlabled; however, it is from the Kathy Ireland Pennsylvania Collection ( http://www.homegallery.us/shop/kathy_ireland/pennsylvania_garden//27855_counter_height_table.html ).
You can see the same set in their Saugus, MA store - bring the picture for comparison - where I made the purchase. I got the set for well over $500.00 in savings and it was delivered to a basement location via a century shed with no problems at all. How do you explain that?
Never mind; it must really hurt for you to think. Moron!
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2. Written by Big A, on 24-06-2008 13:00
Fourth time waiting for new furniture not damaged, sofa making squeaking sound, not even 4 months old. Love seat ripped and staples coming out of back. The key word is discount. You get what you pay for
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3. Written by Greg, on 23-06-2008 09:52
I see you too met Carlos, I had him Banned from my house after almost the same thing happened to me and my wife.
I'M STILL waiting for the 6th redelivery of my couch and recliner. It's been a nightmare of catastrophic proportions!!! I will NEVER, EVER SHOP AT BOBS DISCOUNT CRAP STORE AGAIN. Email BOB @............................................. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
NO ONE answers your emaiL, JUST LIKE THEIR CRAPPY SERVICE DEPT. They take your money and RUN!!!!!
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4. Written by MaryJo Kopekne, on 19-05-2008 18:27
bob dot kaufman at mybobs dot com
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5. Written by MaryJo Kopekne, on 19-05-2008 18:25
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
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6. Written by Sunny, on 08-04-2008 12:43
The delivery contractors for Bob's are independent contractors. Because of the lack of english language skills and pertinent training, I'm under the impression that Bob's corporate office does not keep shadow files on these drivers and they may be unqualfied to provide such services. Although with diligent complaining (through Bob's Corporate office) don't bother with their delivery parters, you may get a reimburesment. But until the time comes that Bob's Discount furniture raises their criteria and levels of service standards for their contractors, you will get much less than what you pay for.
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