I bought a king Bob-O-Pedic on Sunday. They set up delivery for Tuesday 1 to 4pm. They showed up at 11am - of course no one was home. After speaking to 3 customer service reps it was recheduled for Thursday 1 to 4pm. At 530pm on Thursday after not receiving the matress I called customer service asking about my merchandise. The woman said "is has been delivered". Ridiculous. So then she puts me on hold and retuns saying "your merchandise wasn't put on the truck". Is this rocket science? How hard is it to deliver a matress? th customer service rep then says that a supervisor will call me to reschedule. The supervisor never called back. I called the store - no one could help me there either. I am going to cancel the order. The WORST furniture buying experience I have ever had.


  Comments (3)
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1. Written by FurnitureQuest, on 20-10-2008 23:00

Too bad to hear of your experience. Everything we've ever heard about Bob's Discount Furniture has always been very positive. They must be doing something right with all the good word of mouth business they get... And they're continuing to grow an thrive even during a weak economy - that in itself says something.

2. Written by Dumb *** buyer, on 30-09-2008 11:19

yeah ow that sounds like a harrowing experience. The delivered it 2 hours early, and you I'm sure you were very pleasant to deal with.Ever try Valiums?

3. Written by Ginger, on 17-03-2008 19:46

Wow. I'm looking at purchasing some new furniture from Ashley and am SO GLAD I found this site. Whole lot of incredible stories and ticked off people.  

 

Time to pass on Ashley and look elsewhere - and I've only read 4-5 posts.

Comments on Bob's discount furniture - stay away

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

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