Bobs Discount Furniture - Bob's took my money but hasn't delivered cushions.

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Bob's took my money but hasn't delivered cushions.

Oct 21, 2008

Bobs Discount Furniture complaint

I have been trying since July to get 3 new cushions for a sofa that is only 2 years old. My mother in law was deathly ill this summer and ruined the cushions. It took 4 phone calls and a visit to our house before the order form was even sent to our house in order to purchase the cushions. I was not looking for anything free. I stated up front I was going to pay for them. In August I sent them the order form and $225.00. I have since tried to contact them to see where the cushions are. After several tries and not getting a "live" person to speak to, I finally was told they in transit. But the "live" person didn't know if they were in transit to my home or to their store. My mother in law has been home from the hospital now for 2 months and still no cushions for the sofa. I'm disgusted and will never buy there again.

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Comments (1)

1. Written by former sales, on 12-01-2009 15:01

parts are not ordered by the store locations or the companies, they are ordered from the vendors who make the furniture. this goes for things in general at any store you would shop in. keep your unrealistic expectations to yourself and stop *** :roll

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