just got off the phone with Bobs regarding the 100 goof-proof.I got my bedroom set on 9-22-09, my bed broke on 10-10-09.
I called gaurdsman like I was told to do. They emailed me a form to mail back, I did so next day mail, they didnt process the form for 3 days. Then I called to check on progress of claim, they said it would be another 24 hrs before it would be complete. Then it would take another 3 weeks for someone to come look at it to decide whether it can be fixed or replaced!!
My mattress and boxspring has been on the floor for 3 weeks now, and only had the furniture for 5 weeks!!!! Bobs said I can get a refund on the goof proof, and would be done in 3 days, its now been 1 week and 3 days, and they didnt even PROCESS it yet i was just told!!!
I am told that it will be processed today by 3pm, and I will get a call at 3pm.I am SERIOUSLY UNHAPPY WITH BOB'S CUSTOMER SERVICE, FURNITURE, AND GOOF PROOF PLAN!!!!
More Review Details
- Product or service
- Camden Bed
- Review category
- Furniture and Decor
- Review rating
- 5 out of 5
PissedConsumer.com is operating in read-only mode, users cannot make any changes to the information, publish comments or reviews.
You May Also Like
- "My daughter punctured a hole going from the couch to the love seat with her boots on lost her balance.... We purchased the good proof package and were told ANY..."
- "I purchased a Sofa and love seat 2 1/2 years ago and it vow looks like I picked it up off the side of the road. The "Leather" not like..."
- "Love seat springs were broken with a year , hardly used love seat . Called goof proof they told since it can be manufacture defect we cannot claim, called bobs..."
- "One day I got two "free" books in the mail, and I could cancel receiving books I would have to pay for in the future if I didn't like the..."
- "All website, email, and Appliance Deliver Terms and Conditions data clearly states delivery and haul away of old appliance are included in the delivery package. False. I ordered a dishwasher,..."
- "I bought a rotisserie chicken today and when I got home it turned out to be burnt on the outside and way undercooked on the inside. The chicken was yellow..."
- "DISGRACEFUL, GIMMICKY COMPANY POLICIES include: (1) Failing to deliver beds that are as high quality as company advertises. (2) Delivery + return fees ($360): customers who finance the bed and..."
- "Bought a horseshoe wall decor from them (see link provided). It looked so nice on the website, but when it arrived I was so very disappointed. On the website image..."
- "On August 1st I was washing some sheets. The machine became unbalanced and instead of turning itself off, exploded, took out part of the wall, took out the dryer next..."