Pissed Consumer - The customer service from Bob's Discount Furniture is HORRIBLE

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The customer service from Bob's Discount Furniture is HORRIBLE

May 23, 2008

Bobs Discount Furniture complaint by Tink147

I recently purchased a bedroom set from Bob's.. one of the top of the line ones. When they delivered it, they stated the feet that came w/ the dresser were not the correct ones, and that the correct ones would be delivered in about two weeks (org delivery date 4/16/08). They wanted to wait until the feet came in to put the mirror on. I requested they put it on that day so I wouldnt have this loose mirror just hanging out in the middle of my bedroom. It was put on alright... the screws are right through to the front of the mirror!! It looks horrible! They did state they would exchange it for me when the new feet came in. I just called (5/23/08) because I had not heard anything and they told me the new feet wouldnt come until august.. unbelievable.. when I stated it was unacceptable they put me on hold for 15 minutes until I finally hung up. When I called back and asked to speak to the store manager, he was, of course, not available. NEVER AGAIN!! Dont make the mistake I did.. I am dealing with the store in Niantic, Ct. I wouldnt recommend it to anyone 1,514.73 dollars for a poking...

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