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1.8 Based on 233 reviews
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  • Customers like
    • Great sales team 15
    • Furniture 6
    • Decent price 5
  • Customers don't like
    • Customer service 28
    • Delivery service 23
    • Being lied to 18

My husband and I bought a bed frame from Bobs about 2 years ago. A week after we bought it, we had to take the mattress off just to fix the screws because it wasn't put together correctly. A few months ago my husband sits on the edge of the bed to get dressed and we heard cracking from underneath the bed. When we removed the mattress, we noticed that the side rail and bottom rail was cracking. I called the Goof proof number and they asked for... Read more

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Hi I would believe I'm a valued customer I've spent over 4000 dollars or more in the past2 to 3 yrs and always paid on time if not early. today I had a 2000 dollar order for a bedroom set plus mattress been sleeping on couch all week waiting for todays delivery Saturday September 17th I don't have transportation so I was here all day waiting with a 4 hr. window 12:30 to 4:30 they called around 12 but didn't get phone on time no way to get a hold... Read more

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NEVER AGAIN My husband and I bought furniture from Bob's for our children. Two queen size bedroom sets. We noticed one dresser was damaged with a huge crack about three weeks after we received the furniture. The crack looked like it was stained over and that someone at Bob's tried to hide the damage. We had gotten the protection plan and called them and they said they wouldn't do anything about it despite the pictures I sent that show there is... Read more

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I lost my whole house in Sandy after I rebuilt 3 years ago I would have a house full of furniture from Bob's Discount Furniture in Farmingdale. 3 years later I am having problems with the furniture and the electric fireplace comma the sectional I bought when I recline the recliner it tore the leather on the leg of the sectional. The fireplace comes on randomly whether it be when was sleeping when we are out when we were on vacation so I cannot... Read more

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We purchased a leather Sofa & Couch from Bob's Furniture in Lake Grove long island. Two years later the leather started peeling. We purchased the Goof Proof protection that we were told would cover everything for 5 years. They are claiming that it does not cover this. I spoke with Customer Service and they are not friendly. They did not help anything. I lost around 1200$ by purchasing the sofa & couch from Bob's furniture. I enquired some of my... Read more

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First, I love the store and what it has to offer, however the customer service is sub-par. My bf and I went in to purchase the five piece drop leaf table and he used his "MyBobs" account or so we thought... Two weeks ago, we decided to check out the store for dinning furniture and the sales agent who approached us seemed genuine, and we appreciated that. She was helpful and informative, but we didn't buy right away and instead wanted to look... Read more

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Bought furniture in February and waiting for visit #4 for repeated problems. I have asked to have morning appointments. And tell them I cant be home from 3-4pm and I have been scheduled every time from2-4. Its crappy furniture and they won't exchange it. The one tech told me to go buy a throw pillow and take thay stuffing to fix my one cushion. That was after having it 2 months!! Will never purchase from there again. Read more

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Ordered a pull out sofa in Bridgeport, CT store. Was asked a delivery preference- morning, midday or evening. I told the rep that I had to leave to pick up my children from 2:30 to 3:30 and that anytime other than that would work. Automated call came with a delivery time from 1:00-5:00. I called to say that I could not guarantee someone would be home for most of that time as j had previously indicated. Instead of working around that I was told... Read more

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Add me to the list of Bob's bed bug infested furniture. Buyer Beware! I purchased a 4 piece bedroom set in March 2016 and we just discovered in August 2016 bedbugs everywhere under the mattress, in the screws, in the underneath storage drawers, on the floor, in the dresser drawers, and etc. It was awful! Entire bedroom infested. There is fecal matter all over the slats of the bed. This bed does not require a box spring. The bed, when we removed... Read more

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Bobs furniture has the worst customer service the sales lady followed us around and only spoke to my boyfriend wouldn't give me time of day I'm the one that's buying the furniture then the store manager did the exact same thing. We were both so aggravated we left it was such a bad experience we will never shop there again

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