Anonymous
map-marker Aberdeen, Scotland

Dining set is garbage!

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Set is about a year and a half old. It's peeling, has nicks and scratches all over it. Goof proof came twice already. I can basically scratch it with my fingernail! Table has place mats and a table cloth on constantly. Took four times to even get the set delivered, as each time it was damaged straight out of the box! Worst furniture ever! Waste of money!!!!! Customer service is of no help. I feel like donating this to goodwill. It looks like garbage. Times are tough, people are scraping together money to buy nice things and I totally wasted my money!
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Loss:
$500
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Wappingers Falls, New York

Goof Proof is Bull ***!!

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Bought a "leather" couch a year ago, well the "leather" is peeling off the couch. I called the goof proof hot line and they told me they do not cover it, the old wear and tear excuse. I bought the goof proof with a five year warranty that was suppose to cover everything. I then called Bob's direct they had me send pictures of the couch. They told me the leather looked like it had been scratched off by a animal. I told them I have no animals and that it is just peeling off. They told me I am SOL!! having reading all these complaints it seems like this happens a lot!!
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Loss:
$1099
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

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