Bob says:Come on down and get screwed

I bought a sleeper sofa from Bob's Discount Furniture and I was given a day and 3 hour window for delivery. On the day of delivery I was told my furniture would arrive between 06:45 and 09:45 hrs. I waited until 10am and called asking where my furniture was and I...
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20 comments
#359244

My first thought was similar to Derek's comment. How can a person with such poor grammatical skills manage to earn $500/day? Maybe I'm in the wrong line of work!

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ID
#113582 Review #113582 is a subjective opinion of poster.
Location
New Haven, Connecticut
Product
Bobs Discount Furniture Sofa

Bob's Mattress problem rectified

I had previously complained about a problem with Bob's Discount Furniture's Customer Service Department. I still think they suck, but we decided to go see the Manager at the store we bought the mattress and box spring from and he couldn't have been nicer or more helpful. He asked me to email the pictures I brought him showing the depressions in the mattress and armed with that he advocated for us to get a credit established to pick out a better mattress and box spring set. We paid the additional cost but he waived another delivery charge. We now have the Bobopedic Plush which we are still trying out, it does take some getting use to from the traditional mattress, but it is much better than the Eurotop mattress that we had. I recommend going to see the Manager of the store rather than deal with Customer Service. I'm glad we did.
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ID
#112852 Review #112852 is a subjective opinion of poster.
Location
Reston, Virginia
Product
Bobs Discount Furniture Furniture Set

Bob's Furniture Delivery

I hear you. I have gone through the same deal with a two part TV hutch. Stayed home and waited for delievery, they deliver 2 tops, gave me a hard time about ordering the right piece, get call about delivery, wait, they show up, wrong piece again. I then cancel the order and now have to wait for them to come pick up the piece I have at home and then was told that my credit card may not be refunded right away, they will need proof that the order was wrong and this piece waspicked up. Bad place to
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1 comment
#5296

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ID
#112655 Review #112655 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

7 times not a charm

I purchase a living room dinning room and entertainment unit on 11/30/07 delivery was scheduled for 12/3/07 it came damaged redeliver 3 days later damaged again only i sorry from cust service. redeliver on sat colors off need to reschedule not to mention packing material left all over driveway and drivers just took off no signature. 4th time dinning room was corrected now the entertainment unit is remaining due to be delivered jan 16 never arrived called and they made a mistake its back ordered till feb. Recieved call saying delivery is scheduled for feb 2. it arrived damaged and with left towers called cust ser spoke with corp manager promised i would have a replacement today 2/7/08 guess what i was never scheduled. I am now on phone wanting all the furniture taken back as this is not a COMPANY TO DO BUISNESS WITH!!!!!!! I would of been better off getting the furniture at fortuneoff atleast i would of saved my money. 7 days times $250 = 1500 unit at other store was 1400. I would not recommend this merchant to anyone i would rather sit on crates than give them another nickle. Next step is opening case with cusomer affairs.
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2 comments
#6732

I bought a living room set from Bob's Sofa & Loveseat. It was deliveered Decemer 17, 08.

By January 17, 08 it had started to fray. I called customer service and was on hold for 25 minutes could not get through to anyone I called again LAter that afternoon. Onhold for 45 minutes this went on for two weeks. I finally called the store the girl said she would e-mail customer service and have them call me back after waiting for the call for a week I called the store again.

Again the same thing happened I waited again for a week and called the store again. Same thing and a promise they would make sure they called. Thye did nit call. I finally called and waited on hold for over an hour until I finally got someone.

Thye are suppossed to come today March 25th, 2008. One of the cushions is now completley ripped down one said and the other cushions are fraying. I think Bob's customer service is a disgrace. one hour hold times is totally unacceptable.

I would not buy from Bob's again. My furniture arrived damaged which I told the guy and I had to wait 3 months to have someone come and look at it.

Hopefully they show up today. If not I am going to drive the sofa to the store.

#3971

I hear you! We bought a mattress from them and both took the day off when it was supposed to be delivered.

They called us that morning to say they couldn't find the mattress.

Kind of hard to lose a queen size mattress, wouldn't you say? We both had to take another day off of work because these chuckleheads couldn't get it right.

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ID
#112635 Review #112635 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
Bobs Discount Furniture Delivery Service
Loss
$5238

Bob's lousy customer service

We bought a mattress from Bob's Discount less than 5 months ago and after about 4 months we notice that we are waking up with back and leg pain. When we examined the mattress we noticed that there is an impression where we are both sleeping. We called Bob's Customer Service to set up an appointment for a Service Technician to come and inspect the mattress. So the service technician just left here. He told us that there was a body impression that should not be there after only 5 months, but when he got on our phone to talk to Customer Service apparently he told her that the impression was normal and nothing was wrong. And, like somebody else said on this site, he handed me the phone to talk to Customer Service to give me the bad news, and walked out. He already had me sign something that he said just says that he was here. If you set up an appointment, DO NOT sign this paper until you talk to Customer Service and make sure you video tape the inspection. He did not do the stick test somebody mentioned on here to measure for the gap. All he did was press down on either side of the mattress. We measured the gap and it is at least an inch and it sinks in more when we lay on it. He told her there was no measurable gap. How would he know that if he didn't measure. She said she has to go with what he told her and not what we are telling her. We have set up a 2nd appt. and we will be sure to videotape the inspection. Also we will be filing a complaint with the Better Business Bureau and Channel Seven's Comsumer help, 7 on your side here in New York.
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ID
#111768 Review #111768 is a subjective opinion of poster.
Location
Reston, Virginia
Loss
$974
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