furniture customer service bobs service customer store delivery goof proof bobs furniture money

Great experience!! | Bobs Discount Furniture review

4.3
Details
We have purchased a bed and sofas from Bob’s. Anytime there is a problem as long as you have the warranty they replace the product if they can’t fix it. Ted is our favorite salesman!! Everytime we go in and ask for him he is always willing to help us. He is really personable and very helpful and knows his products. I highly recommend salesman Ted in the Orange store!
View full review
Review
#1218039 Review #1218039 is a subjective opinion of poster.
Service
Bobs Discount Furniture Sales Representative
Reason of review
Good customer service
This is continued from previous review same idiots at customer service, delievery trucks, *** made furnature,etc. Must read previous review first, ok so im so angry right now i can barely type.... they cancelled yet another delievery yesturday, sent me a txt they were...
View full review
Review
#1217384 Review #1217384 is a subjective opinion of poster.
Service
Bobs Discount Furniture Home Delivery Service
Reason of review
Problem with delivery
1.1
Details
Goof Proof Fool - Bobs Discount Furniture review
Purchased a matching couch and love seat and asked about the warranty because I had never owned furniture that was "performance fabric". The salesman told me Goof Proof coverage just in case anything happened to it. I did and about 14 months later the "performance...
View full review
Featured
Review
#1216586 Review #1216586 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Cons
  • Quality of furniture
Reason of review
Bad quality
Loss
$1600
Preferred solution
Let the company propose a solution
1.0
Details
Spend 1000 on a bad material thats since been replaced - Bobs Discount Furniture review
This couch has been replaced to everyone who bought the original material except myself because of no worranty. The material has been replaced and now a couch with an upgraded material has been sold because of so many claims but im being denied. This is so unethical...
View full review
1 comment
Vella J
#1449956

I have the very same issue going on with Mathis Bros. My chairs were $799.00 ea.

times 3. I have no small children and keep a clean retro home with just my spouse and I. Certainly did not expect this to happen. Upon purchasing the chairs sales person did not offer an opportunity for a warranty.

I most definitely would have paid the extra for it. I just purchased a new computer chair for my office and the company I dealt with immediately brought up the idea of paying extra for a warranty....I opted in. So surely I would have gotten it for the chairs $2400.00 plus tax. Sales person also should have said at some time of ownership these chairs will peel!

Mine are peeling like a dog shedding his winter coat! $2400.00 plus tax is no walk in the park. I am writing headquarters and keeping a paper trail on all communication.I am not wanting any cash but look forward to a credit or exchange. I have shopped with Mathis Bros a few times and preferred them over all other furniture stores here in the Inland Empire, Southern California.

I have contacted Mathis Bros on this situation and a young lady in their customer service department was immediately sending me away on a world tour calling other numbers. I am waiting to hear back from them in regards to this matter and hope it can be resolved in a timely business manner so I can continue my relationship with Mathis Bros.

Review
#1216054 Review #1216054 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Bad quality
1.8
Details
I really wish that I had contacted these reviews prior to purchasing $ 3000.00 worth of product from them. I probably would have changed my mind. STAY AWAY - What this company has become is absolutely appalling? We have been purchasing products from them for over 10...
View full review
Review
#1215882 Review #1215882 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Pros
  • Pam in manchester store
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
We bought sofa and loveseat, motorized, one motor went bad after 2 weeks, repair guy said he would order, never did, then f——ing bobs said they wiuld order for feb 15, two months after broke, feb 25 came, now they said march 25, after more stress and ling time on phone...
View full review
Review
#1214451 Review #1214451 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Bad quality
1.2
Details
Horrible nightmare - Bobs Discount Furniture review
Horrible nightmare - Bobs Discount Furniture review
Brought a Chadwick loft bed in expresso. Grand total 1,000 with goof protection and delivery. Got furniture headboards where broken in half . So now 2nt delivery headboards are fine but the delivery people didn’t even bother to open the rest of the boxes. Took off and...
View full review
Review
#1211503 Review #1211503 is a subjective opinion of poster.
Product
Bobs Discount Furniture Chadwick Bed
Reason of review
Damaged or defective

Bad beds and frames not assembled correct | Bobs Discount Furniture review from Orange, Connecticut

1.0
Details
i purchased 2 mattress and frames and box springs from bobs within 4 months of delivery mattress start pilling and mattress start to collspase. bobs goof proof is goofy and service tech are trained to lie.
View full review
Review
#1211009 Review #1211009 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Reason of review
Bad quality
1.3
Details
Dangerous bunk bed! Put kids in danger/company didn’t care - Bobs Discount Furniture review
Dangerous bunk bed! Put kids in danger/company didn’t care - Bobs Discount Furniture review
To start my experience with Bob’s what is with customer service and the brand and not people at the store in Seabrook New Hampshire. It started off with my kids bunk bed and the top rails not being attached. Seriously! My kids were able to pull up the top rails and say...
View full review
1 comment
Anonymous
#1551972

The name of the store is Bob’s DISCOUNT Furniture and you have to remember some of the meanings of the word, discount: disregard, pay no attention to, take no notice of, take no account of, dismiss, ignore, overlook, disbelieve, reject. The name of the store doesn’t just mean “cheap”, it also means they don’t care about your problems or concerns once they make the sale.

Also, a decision to purchase products based on “funny, quirky commercials” will get you nothing but headaches. Those commercials are annoying and unprofessional, yet people keep falling for these junky stores with junky quality.

Review
#1209805 Review #1209805 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Bad quality

They are LYERS and their products and cust service are ganst | Bobs Discount Furniture review

What a nightmere, 6 months my sofa is broke, broke 3 weeks after purchase, hours on phone to lying cust service, canceling delieverys, on hold for hours, false goof proof warrenty, HOW THE *** does bbb not shut them down, i cant even type any more, ive put my storybon many sites, they go out of their way to avoid you, im gonna shut these *** down one way or another
View full review
Review
#1208971 Review #1208971 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Bad quality