furniture customer service bobs service customer store delivery goof proof bobs furniture money
1.9
Details
I purchased a high-end bedroom set for myself and for my daughter as well. The top of the headboard of ours started to pealing after a few months. Then my daughter's drawer got a crack a few weeks after. I called them and they said they will send someone to take a...
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Review
#1194112 Review #1194112 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Poor customer service
1.0
Details
I have the same problem with my sofa and love seat and it's only 2 years old I tried to get it warranty since last year still no reply I have only gotten the run around and yes I bought the Goof Proof warranty I'm sure there are thousands of people out there that fell...
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1 comment
Loretta
#1781116

i feel your pain having same problem

Review
#1189424 Review #1189424 is a subjective opinion of poster.
Reason of review
Warranty issue
2.2
Details
Purchased a recliner/sofa in 2015. Have had several issues and after a struggle every time they have fixed the problem. In Oct/Nov 2017 we had seam separation and tears. They said our pets did it, which they didn't. They ordered us a seat at no cost and said they would...
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Review
#1189416 Review #1189416 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
2.5
Details
Poor customer service, stuck with furniture - Bobs Discount Furniture review
Re: Bob’s Discount Furniture, Monroeville, PA First delivery from Bob’s Discount furniture 1/30/18: Large couch, console, and love seat. We were told this console could be placed anywhere – between the two large couch seats, or the two love seat pieces. Once in my...
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Review
#1189057 Review #1189057 is a subjective opinion of poster.
Service
Bobs Discount Furniture Customer Care
Pros
  • Delivery was on time
Cons
  • No option to return the product after delivery
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1800
Preferred solution
Full refund

Terrible!! | Bobs Discount Furniture review from Indianapolis, Indiana

1.0
Details
Terrible!! - Bobs Discount Furniture review
We bought a sectional and when delivered look sagging already. Had to add stuffing to several cushions. Only had it 6 months and had several seams just shred. Very poor quality furniture in Indianapolis Indiana
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Review
#1188095 Review #1188095 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Damaged or defective
I bought a recliner from them within two days it started squeaking and breaking down I got lucky it also came with tags the tag said it was Italian leather when I found out it wasn't I brought the chair back and told him this was false advertisement they gave me my...
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1 comment
Anonymous
#1546845

You get what you pay for with Bob's, unfortunately. Cheap prices = cheap furniture.

Review
#1186552 Review #1186552 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Reason of review
Bad quality
1.0
Details
The delivery people delivered a furniture set, and then proceeded undetected to take (steal) a chair from the dining room table. Later that week a police report was filed and the furniture store and delivery people denied the item was stolen. It looked like a group of...
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Review
#1185416 Review #1185416 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Pros
  • Stay away
Cons
  • Fact they stole from us
Reason of review
they stole from us
Loss
$100
Preferred solution
Return the stolen item
Tags
  • Thieves
As a first time home owner this is by far the most frustrating experience I have ever had. After calling to confirm that weather would not be an issue, I called in sick to work in order to receive my order. The driver arrived and told me they would be unable to deliver...
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Review
#1185185 Review #1185185 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Reason of review
Order processing issue
Goof Proof??? Don't think so...... Had couches, sofa and chair and ottoman repaired three times in two years! Couch covers, decorative pillows ripped at the seams, the service tech sewed them every time he came.Waiting for replacement cushions since November, was sent...
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Review
#1184636 Review #1184636 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Cons
  • Product quality and useless warranty
Reason of review
Damaged or defective
Loss
$2300
Preferred solution
Full refund
Tags
  • Pushing Goof Proof Scam

Joe Haubrich was phenomenal! | Bobs Discount Furniture review

5.0
Details
Bob's Haubrich was absolutely amazing. Bob's has quality furniture at the lowest prices. Delivery was on time and efficient. I'm so happy with my experience there.
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Review
#1181711 Review #1181711 is a subjective opinion of poster.
Service
Bobs Discount Furniture Sales Representative
Reason of review
Good customer service