Anonymous
map-marker Naples, Florida

Class action SUit against Bobs Furniture

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I have had a bad experience with Bob and their goof proof plan which seems to be useless. I have contacted 3 attorneys about starting a class action suit against Bobs. If anyone is interested in joining such a suit- no cost to you the lawyer files and you can be part of the action to collect damages- please keep an eye on this board - not sure when there will be a definite word but I am sure that an attorney will be interested in helping us consumers.

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Cons:
  • Goof proof that was not made good on
Reason of review:
Warranty issue
144 comments
Joellen Xqn

The furniture I bought three years ago has been falling apart since they were delivered. Horrible quality.

They never fixed anything and said it was too late. I asked for a refund on the Goof Proof scam and they refused.

I even contacted the BBB in Connecticut. How do I get into a class action suit?

Eevee Cas

please contact me. I am in for the l awsuit L O L I s A L A Z ar at 7 9 at g m a I l dot co m

Guest
reply icon Replying to comment of Eevee Cas

There is one you can sign right online I did today

Jahaira Igg

I am in process of filing suit against them also from Wilkes Barre Pa.

Guest
reply icon Replying to comment of Jahaira Igg

I am to here in Hagerstown md

Guest

I want in class action lawsuit @ Jrschoonmaker@***.com

Ailyn Hvb

I bought a couch set back in Dec 2016 I will say it was the worst set ever. Within less than 2 years pillows were ripping, the back of the couch was ripping, seat part cushions springs broke, and back pillows all ripped apart.

I never thought my couch would look like it’s 15 years old by 2+ years.

I didn’t bother with the good proof, due to the fact my last couch, it only covered one incident. Their furniture is poor quality and they deceive customers.

Gaelle Kwf

I would also like to join this class-action lawsuit! The ‘Goof-Proof’ warranty is simply a scam!

I’ve reviewed 100’s of complaints expressed thru several platforms, and we all seem to have had an identical dealing / result - - Nothing covered / fixed / replaced! Please email me: trelawney145@***.com to join this lawsuit.

Justin S Nwy

Jschoon05@***.com I want In!!!

Justin S Nwy

I want in on this. My bed frame is broken and tried to file under e 5 year goof proof and they told me it’s not covered. Now have to live with a broken bed frame

View more comments (143)
Amani Lir
map-marker Indianapolis, Indiana

Terrible!!

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Bobs Discount Furniture - Terrible!!
We bought a sectional and when delivered look sagging already. Had to add stuffing to several cushions. Only had it 6 months and had several seams just shred. Very poor quality furniture in Indianapolis Indiana
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Reason of review:
Damaged or defective
Anonymous

Question

I call bobs furniture stores in Yonkers NY with question as soon I ask my question they hang up on me this store sucks
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Reason of review:
Poor customer service
Donna f Oiq

Couch under 2 yrs old slanted to one side.

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Yes. I was told that manufacturer warranty is only 1 yr. not normal wear and tear. I have other couches in my home that are still as good as new and are over 10 yrs old. I was told the furniture is made in China and there's no way to contact the manufacturer. They could come try and fix it but it's 85.00 just for them to come look and they aren't guaranteeing that they will repair it.
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Reason of review:
Warranty issue
Anonymous
map-marker Yonkers, New York

BOBS DISCOUNT FURNITURE SUCKS!!!!!!!!!

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I COMPLETELY AGREE! I ordered a full mattress and a queen mattress set.

The guy I was working with submitted the order for the wrong mattresses. Then when I get them delivered and notice the difference i call and tell them my issue and they have the audacity to charge me for the delivery fee of my correct mattresses and to remove the wrong one. I have a delivery set and stoned for my new mattresses on 4/11. I waited ALL DAY!

I get a call at 6pm from the Bobs store near me saying they have rescheduled my delivery because the drivers couldn't find my house. I was livid! They drives never called me to ask me for directions, never called me to tell me they were lost. BOBS is a *** *** show!

On top of this miserable experience they are charging me for 4 pieces when I only ordered 3 pieces! I am waiting till my mattresses get delivered so I can call their billing department and have a word with them.

This is unbelievable and horribly irresponsible. I will NEVER do business with a Bobs Discount Furniture again!

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Cons:
  • Having my time wasted
  • Customer service not caring
  • Delivery guys that will not answer their phones
Reason of review:
Problem with delivery
1 comment
Guest

Bobs discount furniture is no good they leather is not leather .

Jacky Mio
map-marker Worcester, Massachusetts

RUN! Do NOT Shop Here!

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I made the mistake of buying a power recliner from Bob's with their 5 year "goof proof" warranty. I was told that if I had any issues with the chair, they'd be taken care of.

I asked about the cushions, the motor/mechanism wear, structure, etc... I was told I'd have no worries, and that if they couldn't fix it, I would receive a gift card for the original purchase amount.

Well, fast-forward to the chair needing repair or replacement. The armrest is terribly uncomfortable, as the cushions are defective and hang over the side. But "they can't do anything about it." The motor/mechanism is also defective and needs to be replaced.

But they want me to pay for it.

Bob's a scam. Their employees lie to you to make a sale. They sell mediocre quality furniture, with B.S. warranties that aren't worth the paper they're printed on.

They don't stand behind their products, and once they get your money, they don't care about you either.

I'm hoping we can turn their warranty contract fraud into a class-action lawsuit. I'm sure I'm not the only one being burned by Bob's.

View full review
Loss:
$600
Cons:
  • Quality of furniture
  • Useless warranties
  • Shady business practice
Reason of review:
Bad quality

Preferred solution: Full refund

chris Ywj

DON'T DO IT

ONLINE ORDERING -- DON'T DO IT!!! Is all I can say.

Twice I ordered furniture only to have it canceled. The second time it was canceled, it was less than 24 hours prior to delivery. I had all the furniture removed from my 80 year old mother's house in preparation for the delivery. All they could say is, "Sorry but we can get you something else to be delivered in 3 WEEKS"...

SO my 80 year old mother is supposed to sit on the floor until then...

"Well it's only 3 weeks", they say!!! "That's the best we can do, it's our policy". Well guess what Bob to *** with your policy!!! No sense in me confirming the delivery 3 separate times only to be told there are no more in stock or it's damaged at the warehouse!

You're a furniture store! You can't find another sofa in your massive warehouse to send her!

I didn't care about the color or style, nothing but OH Well, but order online again and wait another 3 weeks... I guess the 3rd time is supposed to be a CHARM! Not in this case.

I'd be an idiot to do it again!

Bye BOB's. Never doing business again, and I will make sure everyone I come in contact with fully understands the same.

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Reason of review:
Problem with delivery
Bessy Adq

Mattress protector failed

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Bobs Discount Furniture - Mattress protector failed
My zip on mattress protector completely failed. It totally disintegrated in the inside and the mattress is stained. Wasted $100 hoping to keep the warranty.
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Reason of review:
Bad quality
Elba R Uft

Delivery

They suck with delivering that why I will never buy from them
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Reason of review:
Problem with delivery
Anonymous
map-marker Pittsburgh, Pennsylvania

Poor quality/ poor customer service

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Greyson accent chairs are14 months old, fabric wearing poorly, fuzz balls all over seat,arms, and back. Bob's DID NOT stand behind his furniture. Told there is nothing they could do about it. Inferior quality fabric, and poor customer service.
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Reason of review:
Bad quality
Michelle M Sjy

Bobs Furniture needs an court action to be taken

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I have had nothing but problems with the quality of workmanship of there furniture since day one of purchase in August of 2016. They have cost me over 12 days of missed work without pay, and I’m a single mother already struggling to make ends meet. They have deliver busted up bedroom furniture that you can obviously see so why still insist on putting it in the home that day, to living room set having holes throughout material and busted up wood frame pieces shoved and wedges underneath the furniture. It’s horrible, and has cost me much time lost from work. This company is ridiculous and this needs to end. I just asked for my money to be returned and they will not issue refund, but have no problem issuing store credit. Who wants a store credit on junk furniture. Have contacted the BBB and Bob’s state in there fine print you sign they don’t issue refunds, just re selects. WTH. The furniture is second hand *** It’s vdty sad they can continue to steal from honest customers. This is been a living nightmare. As mentioned I’m a single parent already struggling as it is, and now my hard earned money spent on useless quality furniture. This really needs to take a step further and something be done about this business. All I ask was for a refund if my living room furnitureof $1,852.00, compare to the $5,365 I furnished in my hone, and they can only say a re select from there store is all they issue. BS
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Reason of review:
Damaged or defective
Anonymous

Unethical Practices

I recently purchased furniture from Bob’s Furniture and based on internet posts, it is apparent my experience is not unique. There is a pattern of business malpractices and I have e-mails and voice mails to prove it, I think it’s retaliatory for grieving their service. I have evidence. my e- mail: Crichy05@***.com
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Reason of review:
Poor customer service
Anonymous

Bad customer service

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i had bought a sofa from this store, and this past saturday or monday ( i can't remember) i called to make a claim and they scheduele me for the next thursday (wich is today) from 1:45- 3:45pm i took the day of from work to wait for my service, when i decide it to call at 3:30 to ask is thecnichian was on his way or something they inforn me that he came at 12-40 (one hour early wich would ne perfect me and my day of like that i could it do more stuff), but the person didnt ring the bell or call my number, he just took a picture of my front door and report it and that's it. so because of that i was super mad i told them that i need the money from my day miss at work, because i was here all the time and i was waiting for a technician not a photografer and they told me that unfurtunally they only can reschedule for another day and with somebody else diferent. So can somebody anybody explaint me if this is fair?, if this a good coustomer service?, if i need to loose were iam loosing money and time?
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Reason of review:
Poor customer service
Jill B Gar
map-marker Deptford Township, New Jersey

The Absolute Worst Company To Do Business With!!!

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Bought a sectional leather starting to peel entire sofa changing color seams pulling apart...Bobs give consumers such a hard time they state send photos do this that & the third only to be denied of your claim. Not to mention we have the goof proof plan too!

“STAY AWAY FROM BOBS...WHAT A JOKE THIS COMPANY IS! Some of the representive are extremely nasty, ignorant, and not professional in the least.

Like the old saying goes...YOU GET WHAT YOU PAY FOR!!! FYI...I RATHER GIVE MY BUSINESS TO “THE DUMP”...they stand behind their furniture 100%!!!

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Reason of review:
Bad quality
Alanie Phq

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Verified Reviewer

Bob's Furniture Goof Proof Protection Plan is a scam

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I agree with the above comments. My experience with Bob's Goof Proof is very similar.

It is a scam. The company behind Bob's Goof Proof, Guardian Products, is in a business of collecting premiums and rejecting claims. They are copying a scam shown in a movie "The Rainmaker" where the health insurance company collected premiums but rejected all claims. In the movie the company was forced out of business by a lawsuit, but we would need a class action to put Guardian out of business because individual premiums are to low to justify a law suit.

Bob's Furniture must be aware of the scam, but it is receiving a kickback from Guardian and is pushing this scam on it's customers.

No more buying from Bob's!!! What a rip off!!!

View full review
Loss:
$108
Cons:
  • Goof proof protection plan is a scam
  • Shady business practice
Reason of review:
Goof Proof scam

Preferred solution: Full refund

2 comments
Guest

Bobs Discount Furniture - Bob's Furniture Goof Proof Protection Plan is a scam1.0DetailsI agree with the above comments.My experience with Bob's Goof Proof is very similar.It is a scam. The company behind Bob's Goof Proof, Guardian Products, is in a business of collecting premiums and rejecting claims.

They are copying a scam shown in a movie "The Rainmaker" where the health insurance company collected premiums but rejected all claims. In the movie the company was forced out of business by a lawsuit, but we would need a class action to put Guardian out of business because individual premiums are to low to justify a law suit.Bob's Furniture must be aware of the scam, but it is receiving a kickback from Guardian and is pushing this scam on it's customers.No more buying from Bob's!!!What a rip off!!!

Guest

Yes I fell for the same warranty scam Goof Proof Plus only have my sofa and love seat for 2 years and already looking for a new one their Furniture is garbage then to top it off they have a warranty scam

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