Cranston, Rhode Island
Not resolved

I spent a good amount of money on a (5) pc bedroom set from Bob's Furniture in Warwick RI. First delivery dresser and headboard had dime size nicks and were sent back.

Second delivery dresser had scratches and was returned. Promised white glove inspection before third delivery and when third delivery came the dresser was nicked again. Customer service if you can wait on hold for an hour and don't get hung up on was no help. Fine print says you own the furniture after delivery.

Now I have a (3) pc bedroom set after the mirror and dresser were taken by delivery men, Bob's Customer service says too bad and go screw yourself, wife is mad, and room is unused until issue is resolved.

My opinion DO NOT GO IN THIS STORE, THEY DO NOT BACK UP THEIR PRODUCTS! All I want is money returned so I can go to a store that has customer service.

Product or Service Mentioned: Bobs Discount Furniture Verona Wood Furniture Set.

Reason of review: Damaged or defective.

Monetary Loss: $1750.

Preferred solution: Full refund.

Bobs Discount Furniture Pros: Salesperson.

Bobs Discount Furniture Cons: Customer service does not exist, Customer service not caring, Defective product, Being misled.

  • 3 Strikes
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