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We bought sofa and Love seat supposedly leather and had the same experience as most of these reviews. Love seat was flaking after a few months but they did give a new one for a price So far it is ok. But the coach is now flaking where you sit on two pillows Looks...
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#1068896
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I bought my furniture 2 month ago a couch and a bedroom set. The couch is ripped and the bedroom set came with scratches. The sales person by name of John Escalante lied to me and informed me to make his commission that they are 100% responsible and if anything goes...
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Anonymous
Anonymous

Bad experience all the way around!!!!!!!!

#1068794
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We spent $660.00 on a recliner so my husband could be comfortable during chemo treatments. There is now a big gash in one arm, called for the "goof proof" extra warranty we purchased. NOT COVERED!!! They told me it isn't cut right down through the layers. So, I should...
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2.9
I didn't like
  • Decision of the warranty company
  • Goof proof protection
#1067835
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Bobs Discount Furniture - Worst experience ever

Bobs Discount Furniture
#1072309
1.0
Details
There is not enough words allowed on this page to explain the awful experience we had with Bobs. Run, do NOT buy from them. You will thank me.
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Warranty

Bobs Discount Furniture - Good Customers Service

Bobs Discount Furniture
#1071496
4.7
Details
The sale associate Michael Vega was so kind to me , he help me pick out a Quality queen size mattress . How kind of him. I was taking care of in a professional and friendly manner. Thank you for all your help and patience, assistance. Yours Truly R Allen
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Bobs Discount Furniture - Delivery Service Review from Falls Church, Virginia

Bobs Discount Furniture
#1066208
2.6
Details
Buying furniture ok, getting it delivered was pure ***, *** never experienced bad service like this, get a date and between time then they would change it , no help from no one there ,pure ***
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Bobs Discount Furniture - Lied and Cheated to.

Bobs Discount Furniture
#1055747
2.0
Details
I paid for and received real leather, to problem is the leather isn't died it has a sprayed color on top of the leather which is coming of in sheets much like a sun burn. There is no way to repair and no replacement. Paid $4000 for 3 piece set two years ago. No pets, no kids, no way this should be happening.
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Diversity of Products or Services
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Reliability
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Warranty
Delivery was repeatedly delayed but finally came ... didn't notice til they left that one of the chairs was brown when we ordered 10 black chairs! Also when dusting dining table I cut myself on staple under table (plastic was wrapped around table top that delivery man...
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#1066624
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Bought 5 year "Goof Proof" warranty..was told theres NOTHING to worry about for at least the 5 years/. 4 years in it decides not to close anymore. PLUS scraping my wood floor underneath. No worries...Ill call Bobs...turns out goof proof means nothing. Im not covered...
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2.2
I liked
  • Decent price
I didn't like
  • Managers response to my concern
  • How they dont keep parts in stock
  • Service
#1064788
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Got a new dinning room table, love it but had horrible customer service experience at Bobs Discount furniture both in store and corporate level. Please do not use them! This is really long but cliff notes version of the past week. Last Monday 6/12 we called the...
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#1063435
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Delivery arrived early with no phone call so truck left. Was to be re-routed back and never showed up. My children have no beds and one is without any bedroom furniture. Customer service was to reschedule and no one put it on the books. During dispute was informed 2...
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Onemadmomma2017
Onemadmomma2017

They are the worst!!!!!!! Everyone needs to run from this company and put them under! We had a similar situation.

Anonymous
Anonymous

I want my furniture I'm tired of your promises and tired of all the lies bobs furniture needs Togo out of business already

1.6
#1062428
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This was the worst experience I had in whole my life by purchasing from bobs . Their store agent are not honest at the time of purchase and they give you unclear and general responses which fools you about their policy . The delivery usually is not on time. The return...
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1.2
#1059802
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They ripped me off on the Mackenzie Bed too. The slats were bent and cracked when they delivered the bed. They told me that it was okay and that they all look like that. I was an *** for believing and trusting them. A slat broke and they sent some guy out without tools...
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1.8
I didn't like
  • Goof proof protection
  • Being ripped off
  • Being lied to
#1058723
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Bob's furniture store on Caster Ave in Phila.Pa is the best. Sales people the greatest. Especially Isabella. Delivery people wonderful. I had ordered a sofa I was sure would fit into my door. It didn't. The delivery men tried everything. Didn't fit. Took it back. I...
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5.0
#1057818
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