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I purchased a sofa and love seat. In less than 2 weeks the seams began to tear. I called for a refund. They refused to refund my money. They would only exchange the items or give me a store credit. They kept referencing the disclosure I signed. No where in the...
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i bought a mattress and box spring got a text message delivery was wes 4 to 8 cleaned out the room threw the old mattress away lost 4 hrs of work and they never showed I called bobs at 6 they told me to wait till 8 at 815 spoke to a manager and she told me there was...
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Purchased a dual power reclining sofa fot about $1000. Delivery day comes - sofa comes in two sections. They bring the first section in. Waiting for them yo bring the second section in when I'm told that they put the wrong second piece on the truck. Half was leather...
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Bobs Discount Furniture Furniture Set Review

#946158
1.8
Do not buy anything from this store. I ordered a verona queen bedroom set. The nightstand drawer was damaged. They offered to glue it back together because I can't get a new one or get my money back..I am forced to pay full price for damaged furniture .NEVER AGAIN
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Bobs Discount Furniture Furniture Set Review

#944597
1.1
Had a bedroom set delivered Tuesday. One draw on the dresser not working, scratches on my bureau. Corner of my headboard wood chipped off. Not to pleased
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Bobs Discount Furniture Customer Care Review

#908379
1.5
Bobs furniture has the worst customer service the sales lady followed us around and only spoke to my boyfriend wouldn't give me time of day I'm the one that's buying the furniture then the store manager did the exact same thing. We were both so aggravated we left it was such a bad experience we will never shop there again
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Short Review for August 21, 2016, Pc_bad_quality

#904825
Worst furniture I have a boy will never deal with Bob's and again also terrible customer service
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Spent about 3,500$ on a living room set and the 3 seater has caved in the middle and springs are coming through and its only two years old, already had a bobs technician come out to repair it and i watched him drill more wood beams on the bottom to support it, but it...
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I have purchased from bobs for many years , never have I experienced what I have today. I was expecting a delivery today, planned on being home all day. By 1030 I still did not get a call with a delivery time, ok. No big deal. Around 1105 I heard a truck going down my...
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Anonymous

Anonymous Sounds like your fault for not updating your phone number ***...

Ok, so after 2 visits to the nearest Bobs furniture store to measure our sofa and check it out, we decided to purchase one, even after reading all the negative reviews about customer service. The price was great, we got a call saying our sofa was going to be delivered...
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1.0
I didn't like
  • Delivery guys that do not show up
  • Delivery did not show up
#975792
Reply to reviews
Hi, my name is Nitin Sharma and I have purchased Queen size storage bed (costed $500)from Bob`s furniture in Jan 2016. Since Jan i am having severe back pain so I thought its because of Mattress so I upgraded my mattress to firm one and it costed me $1200. I was...
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Can't even express how disappointed I Am in your company, I've been given assurances now 3 times that I would receive the remainder of my furniture that I am currently paying for . I was told by your manager that December 12 would be the next available date . Have not...
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Have selected many time new furniture .... Have this third set in my home less then year and BRACKETS BROKE MIDDLE PIECE and still waiting next dilvery is in JUNE ARE THEY KIDDiNG ME . Reciliner service came with just camera took picture and left less then 5 minutes......
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in less than three years the leather on our sofa/loveseat is peeling and bubbling. no help from bob's. never again!! the people at the store will say anything to get you to buy their junk, but even with the extra warranty there will be no help. worst store ever! i do...
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Anonymous

Anonymous Same here, $3000 for a living room set. All of the sofas are peeling after 3 years of minimal use. This happens to all bonded leather but the way it the sales tactics presente...