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o whom it may concern; I went in to the Scarborough Maine store today 11/14/2017 to buy some new furniture, Camren at the office dept. ran my card and told me it was timed out and when I just went online and checked my account balance the card says it was charged three...
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#1131387
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Went to Bob's discount furniture in St.Ann, Missouri found a nice dinnette set customer serive was great completed my agreement forms made a down payment and I was promised to have the merchandise in my home by Nov 4. before the Thanksgiving holidays. I was so excited,...
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2.8
#1126697
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I had purchased a sofa from Bobs furniture in Nanuet New York with the protection plan , when I needed it fixed the item was discontinued. I was told to come in and choose a replacement sofa which I did. It took months to come and when it finally did , Bobs delivery...
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#1118994
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Bobs Discount Furniture - Bedroom Furniture.

Bobs Discount Furniture
#1133532
The store on Cicero Ave in Burbank was great. Even better was the salesperson Lisa Reyes. The delivery men were great. The furniture is beautiful. I get nothing but compliments when people see it. Very satisfied and would go there again. My dad bought a sofa and chairs and was very pleased.
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Bobs Discount Furniture - Will never shop again

Bobs Discount Furniture
#1129853
1.0
Details
I brought a sofa from bob, eight month later it fell apart, I call and they send a tech who was only at my house for 5 minutes, and was told I will get a call two day later and no one did. I call a week later and they told me that the tech said the sofa was in great condition. Your be the judge of it, here are pics of what they consider great condition.
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Exchange, Refund and Cancellation Policy
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Value for money
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Bobs Discount Furniture - Excellent customer service

Bobs Discount Furniture
#1128677
Gilbert was very professional and informative. He was patient, humorous, and efficient. Because of his service i purchased
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Bobs Discount Furniture - Terrible

Bobs Discount Furniture
#1125186
1.0
Details
I purchased a sleeper sofa-Junk! I purchased insurance - does nothing. Tried to call over and over , 2 hrs at a time on hold. Someone finally came out stating this couch has the most complaints. Bob's tells me they can do nothing for us. Well the 1,000 we spent took a long time to save. Thanks for nothing !
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
I just purchased the Maggie II sofa set only a year ago. I called for a replacement cover for one of the cushions due to damage. After horrible customer service and getting the run around, I was told they were out of those parts. It's not like I purchased the couch...
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1.0
#1118362
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Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
10/21/17 On May 31 2013. I went to Bobs Discount Furniture to look at beds. I found the bed frame, mattress (Bob-O-Pedic and box spring that I wanted. I also purchased a protected cover (not the full enclosed one but the one that sits or the 4 corners of the bed) and...
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Anonymous
imo

Keep the bed elevated and off the floor. Use a boxspring or ventilated raised platform. No plywood base! If you have an adjustable bed, use a rug mat made from coconut fiber...

Anonymous
imo

I looks like you and your S.O. are a heavy sweaters when you sleep!! (there are 2 distinct areas of mold in your pics) ALL mattresses need to breathe. They need air flow. ...

5.0
#1118230
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Bob's is unbelievably horrible. Don't ever buy furniture from this place and never buy a warranty. Clarissa is a Manager Specialist and has no skills and was rude and unprofessional. She should be fired and the store should be shut down. They buy their furniture from...
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1.0
#1117292
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I bough a king mattress from Bob’s furniture I was told it came w 13 years protection guaranteed now that I called them several time bc my mattress in ripping apart due to their cheap materials I’m being told there’s nothing they can do to help me .im very disappointed...
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1.0
#1115943
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Furniture delivered broken and missing parts. Delivery guys promised someone would call with fix, 30 days later I had to call. They only come to my area on Fridays. Now I have to take an additional day off of work for them to come see what is wrong...and then another...
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2.3
#1115050
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I purchased two sofas from Bob's about a year-and-a-half ago. I also purchased the Goof Proof protection because the salesman told me that it covered anything and everything in the way of stains or damage from pets. I did not get a pamphlet with any fine print I was...
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1.0
I liked
  • Sales rep
  • Delivery was on time
  • Movers
I didn't like
  • Sales staff misrepresented the goof proof warranty
  • Small print basically says noting is covered
  • He never gave us a copy of the small print
#1114691
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Hi I ordered a part on my sofa because surprise surprise you didn't cover nor did the goof protection so I paid for the part on august 28 and yet I haven't received the part now every month I still have to pay for your credit card even though I can't use the couch...
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1.0
#1105993
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