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Review in Furniture and Decor category from Derry, New Hampshire | Bobs Discount Furniture review

2.8
Details
Ordered a bedroom set, tv chedt came in black supposed to be white like rest of set. Scheduled redelivery . Recvd 4, hour window planned leave work to neet . They changed time to evening Then back again. Msny phone calls long wait times while they talk to depot Many lies and stories . Not willing to work with me . Needless to say i am suppoded to accomadate to whatever they say. Which i did and they changed and screw the customer.
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Review
#870289 Review #870289 is a subjective opinion of poster.
Pros
  • Furniture
Cons
  • To many stories lies
  • Customer relations
Reason of review
Problem with delivery
2.7
Details

Update by user May 05, 2016

They were wrong in their info. When I spoke to them, they said they came out in 2014.

They did, but they also came out to service this item for the same reason (cheap quality with the legs coming off) in 2015. So that should tell you something!!

Original review posted by user May 04, 2016

We had to have them come...
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Review
#841729 Review #841729 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Cons
  • Quality
Reason of review
On time delivery
3.3
Details
Horrible delivery service!!! Ordered living room set on April 10, 2016 and decided to have it delivered on the 23rd which was a Saturday. Our scheduled time for delivery was 12 to 4! By two noticed still no truck checked invoice and saw contact number which was my...
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1 comment
Anonymous
#1151449

Was given a two hour window for delivery. Left my job to be at home.

1.75 hrs into wait time was told that item wasn't on truck. Oooooops! Customer service rep could not have cared less about the inconvenience. Said sure, I could reschedule for a Saturday delivery.

First available Saturday? In three weeks! Outrageous. Maybe Bob needs to be a little more hands on with his business.

Would never recommend his store.

Review
#837510 Review #837510 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Cons
  • Account manager
  • Delivery service
Reason of review
Order processing issue
2.8
Details
We purchased a Maggie sofa for our living room a few years back and we're very happy with the purchase and delivery. The cushions have become problematic, as the springs became unmanaged and the sofa is now very uncomfortable to sit on. Since this is the central point...
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1 comment
Anonymous
#1147706

Exactly what happened to us! Cushions are utter garbage!!!!

Springd poking through cushions after only a few months!!! 5 month lead time??? WTF???? Maybe if Trump gets in he'll bring business back to the US where it belongs & we won't have to deal with this international *** anymore!!!!

BOB'S IS HORRIBLE!

HORRIBLE PRODUCTS, SERVICE, AND SUPPORT!!!!! Stay away from these losers!!!

Review
#833168 Review #833168 is a subjective opinion of poster.
Product
Bobs Discount Furniture Cushion
Cons
  • Poor workmanship spring design five month lead time on parts
Reason of review
Order processing issue
2.6
Details
Bought the Outback Reclining Sofa. (waited 6 weeks) Looks really good with a well design. Metal framework and reclining brackets look also good. The problem is after only 3 weeks the foot rest cracked in half under the fabric. Reaching my hand in I can feel that the...
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Review
#827231 Review #827231 is a subjective opinion of poster.
Product
Bobs Discount Furniture Outback Fabric Sofa
Cons
  • Poor workmanship
Reason of review
Bad quality
Loss
$800
Tags
  • Very Poorly Made

Do not buy Mercury Sectional | Bobs Discount Furniture review

2.8
Details
Mercury Sectional sofa set was bought 2012 October and it started to pill off right after 24month. all cover was pilling off and material they use was all over the floor & our 11month baby started to pickup tiny broken pieces, which is almost tiny as ant size keep pilling off and all over the floor.we used the sofa cover but it didn't help much & goofy protection we purchased was also waste of money, this is factory defect but it'll not be covered. if it was cut will be cover to fix it.
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Review
#795950 Review #795950 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
2.5
Details
I have bought furniture from Bobs for about 4 years. Each and every time it has fallen apart. Then you have to get service to come because goof proof is not applicable. When service comes they tell you it is normal wear and tear. How can a sofa be in your home for...
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1 comment
Phoebe
#1116053

I purchased a kitchen table cost me over 1000$ the chairs are falling apart again even after they replaced them once. I only had the set for 10 months. Waste of money and would never recommend Bobs Furniture to anyone.

Review
#794042 Review #794042 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Cons
  • Repeated damaged furniture
  • Customer service and delivery
Reason of review
Damaged or defective
Loss
$2400
Preferred solution
Let the company propose a solution
Tags
  • service tech
2.5
Details
I received delivery from Bob's on Saturday, 12/12. A Saturday delivery obviously because I work days and travel an hour to work each way. A cocktail table arrived with a manufacturer's defect and the delivery men took it back on the truck. The local Farmingdale, NY...
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Review
#751170 Review #751170 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Cons
  • Managers response to my concern
Reason of review
Damaged or defective
Loss
$299
Preferred solution
Deliver product or service ordered

Bobs Discount Furniture - Bed Review from Floral Park, New York

3.3
Details
Purchased in 2007 was very happy until now. They replaced the remote once before and it recently stopped working a tech. Came stated I would need another. I received a call from Bobs they said they no longer support that product because they changed manufacturers I would need to purchase an upgrade kit for $387. They should support their products even if they change suppliers. I guess you get what you pay for. I won't be buying anything else from Bobs.
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Review
#734211 Review #734211 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Warranty issue
2.5
Details
I have ordered a Bedroom Furniture to be delivered on Friday and they gave me a delivery window between 7:45 am - 11:45 am. I called them to change the time of delivery at least to 9am up to whatever time they want since the Apartment building has a rule for Tenants...
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5 comments
Anonymous
#1453789

I have been waiting for one month..because of a salesman mistake my delivery has been canceled 3 times

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Review
#732114 Review #732114 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Cons
  • Delivery
Reason of review
Problem with delivery