furniture customer service bobs service customer store delivery goof proof bobs furniture money
5.0
Details
First let me say I have bought from many of the big box stores, Lowes, Home Depot, Raymoor Flanagan, Best Buy etc.. Being a landlord for 22 yrs. and moving several times myself. Now we were skeptical with the hokey commercials but after Boscovs told me after we ordered...
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Review
#730752 Review #730752 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
All aspects of purchase was good

Satisfied for 12 years in Danbury CT | Bobs Discount Furniture review from Southbury, Connecticut

5.0
Details
We live in Connecticut and have a Bob's Store in Danbury and have absolutely no problems which makes me feel that it is some of the e ployees that they have hired. Some are sooooo lazy and just do not care...I would fire them but, the only thing I can think of is to try to get hold of Bob his self as he is easy to talk to and very very nice. We have been buying from our Connecticut Store for over 12 years. Good Luck and do not give up.....Put in many complaints till they actually get the big guy to speak with you. Good Luck..... A satisfied customer in Danbury CT
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Review
#724254 Review #724254 is a subjective opinion of poster.
Pros
  • Salesman john and everyone at bob
  • Howard the salesman and the easy purchase and delivery
  • Furniture
Reason of review
Fair pricing

Adirondack coffee table and chairs-love it!!! | Bobs Discount Furniture review from Mount Laurel, New Jersey

5.0
Details
I ordered and received the table, it was delivered really quick. I was called to confirm delivery, let me know what time they would be coming and called to say they were on there way. No stone left unturned. the delivery men came and were great, they were going to put the table and chairs together for me but i opted to do it myself due to maintenance was due at the same time so it was easier for me this way. The table went together no problem whatsoever, no missing parts. It looks great. the quality is great. I never ordered from Bobs before but I will again. Very professional, the delivery crew were really friendly, great merchandise. love it. Thanks Bobs
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Review
#716260 Review #716260 is a subjective opinion of poster.
Pros
  • Movers
  • Great sales team
Reason of review
I am happy for all the above reasons and then some.
5.0
Details
A few years back I spent $13,000 at ABC Carpet and Home for a kitchen table, chairs and 2 kitchen bar stools. Did I get 3 phone calls prior to delivery? NO! Did I get a call from the driver 1 hour before the delivery? NO! Did I get a follow up call after the...
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Review
#715557 Review #715557 is a subjective opinion of poster.
Pros
  • Salesman john and everyone at bob
  • How i was treated
Reason of review
Good customer service

Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts

5.0
Details
Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts
Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts
Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts
I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!! Delivered the wrong slats from the beginning and then had to wait almost 2 weeks for the correct one. I did business with the Stoughton location, floor service excellent but after I paid it was all down hill
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Review
#691054 Review #691054 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Damaged or defective

WOW, THE SERVICE WAS GREAT!! | Bobs Discount Furniture review from Laurel, Maryland

4.9
Details
We the Robinson's would like to thank Bob's Discount Furniture located in Columbia Maryland, for SUPERB service to our family on 8/13/15. We called the Bob's Discount in Hyattsville, MD on 8/13/15 and was turned down while speaking with a lady sales person for a sofa we were looking for and found on line and was told to order on line ourselves and that there was nothing they could do to help us because the style we wanted was no longer on the floor to view or in the warehouse and that it was NOT AVAILABLE AT ANY of the other Bob's locations. I was so unhappy because the sofa was GORGEOUS, so I tried the COLUMBIA MD LOCATION and spoke with A Mr. Brian Donnelly. He was very informative and knowledgeable to the fact of knowing exactly what we were looking for. He took the time to find the item # and the exact sofa we wanted, he placed us on hold and came back to let us know that IT WAS IN STOCK and we could have it delivered by 8/20/15. We were very happy and thankful for his time and patience in servicing us. Now we ONLY saw the sofa on line so we did not know how it felt when sitting on it or the actual color which was stated, because sometimes you can get an item home and not like it after actually seeing it. Well, I will have you to know that we received our sofa 7 days after placing the order and WE LOVE IT. IT IS BEAUTIFUL!!! THANK YOU MR. DONNELLY FOR YOUR TIME, EXPERTISE, AND EXPEDICIOUS SERVICE, for a first time buyer. Also hats off to the Finance Dept. and the Delivery guys, everyone was great!! God bless you all for not dropping the ball the way the Hyattsville location did. We will be back and have began to share with others of your great service.
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Review
#687127 Review #687127 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
All of the above was Great!!

Tv Stand Review

4.6
Details
Paid in full for TV Stand w/ electric fireplace insert and audio 1st it was back ordered for a month 2nd scheduled delivery postponed twice due to weather 3rd Merchandise Delivered And Audio System does not work. Have to wait another week for a replacement. All I get is sorry for waiting a month and a half for defective merchandise.
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Review
#591527 Review #591527 is a subjective opinion of poster.
Reason of review
Order processing issue

Positive Experience Review

5.0
Details
WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE TIME. WE NEED BOB QUALITY. PAULINE SHEEHAN 719 EVELYNTON LOOP THE VILLAGES FL 32162. 352 399 5037.
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Review
#574646 Review #574646 is a subjective opinion of poster.
Reason of review
Good quality

Sectional sofa "goof proof"? I'm the goof? | Bobs Discount Furniture review from Warwick, Rhode Island

4.5
Details
I am still working to resolve this matter to no avail and me an underpaid American solider having to pay more for the fix when I have paid for the warranty. The sectional still has the tags on it . Having kids I opted for the "goof proof" One of the kids had a snarled snap on the seat of their pants and now scuffing on the chaise seat and Bob's or the warranty company will not help me .wtf? They will sell me a new cushion half price which isn't too bad but why have goof proof I would like to get some resolve from this situation. I Still have furniture on order and need to make a payment. Now this I am not sure if I want to deal with bob's.
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1 comment
Anonymous
#942166

What was their reason for denying the warranty claim?

Review
#526889 Review #526889 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund