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1.8 Based on 271 reviews
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  • Customers like
    • Great sales team 15
    • Furniture 7
    • Decent price 5
  • Customers don't like
    • Customer service 29
    • Delivery service 24
    • Being lied to 18

Do not buy anything from this store. I ordered a verona queen bedroom set. The nightstand drawer was damaged. They offered to glue it back together because I can't get a new one or get my money back..I am forced to pay full price for damaged furniture .NEVER AGAIN

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Had a bedroom set delivered Tuesday. One draw on the dresser not working, scratches on my bureau. Corner of my headboard wood chipped off. Not to pleased

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I purchased two mis matched twin mattress sets for my granddaughteres. I had them delivered directly to my daughters house in South Brunswick, NJ. She has recently told/methat the girls are complaining that the mattresses havesorings thar hurt them. There has been a problem with the poor quality of these mattresses when first purchased, however my daughter said she didnLt want to complain to me as I sacraficed to purchase then for her being... Read more

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was in the market for a new reclining couch and really liked the Bobs Gladiator couch......had all the things I was looking for and was prepared to buy even though I was concerned about all the negative things I have read about Bobs service AFTER they sell you something. The sales person on the initial visit of course used all the typical "Salesy" rhetoric and rebuttals I was expecting and when you know that is happening it can be a little... Read more

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Not satisfied with the product at all the pillows are damaged and coils totally unsatisfied with product will never buy from them again. had furniture only three years and not understanding why the product is defective. I am not a large person so what could caused so damages to a sofa bed and love seat what was advertised and what I received was defective furniture completely not happy. The cushions to both the sofa and love seat is... Read more

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Bobs sent someone out to repair the broken arms of the sofa bed. the real problem was the cushions on the sofa bed and love seat. I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August. I was told by customer service that once the coils were delivered someone would come out and repair the cushions I still don't understand why I had to pay anything when I should have been... Read more

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I ordered the 8 piece queen size verona bedroom set for 1299. It suppose to be solid mohogany. It looks very pretty. When i received it the nightstand bottom drawer was coming apart in the inside. The chest is wobbly. I paid to much money for this furniture to feel this lousy. i called customer care and someone suppose to come out and try to fix the furniture. The bed and the dresser seems ok. If they come out and try to glue this furniture... Read more

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The delivery men tracked mud through our house, on our new wood floors and new carpeting. They could not speak or comprehend English. My husband told them which door to bring the furniture in and they had no idea what he was saying. He then asked them to remove their shoes after we saw all the mud, and he just laughed. We read the reviews after the fact, so now we learned the hard way to NOT shop at BOB's ever again. Now I wonder how this... Read more

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Ditto this story. The only difference is that the leather colored coating flaked off the edges in just a few months. Also bought the worthless good proof warranty Do yourself a favor and never buy anything from this store Furniture stores typically make excuses for anything wrong after you accept delivery ,so inspect for any flaws or missing parts that will never show up after you take delivery. If there is a screw,suction cup(that's another... Read more

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I have purchased much furniture from Bobs over the years. Sure, it is not the best of quality but still good. I had a situation when one of my sofas frame broke and they sent a tech that wrote it off as non repairable and I got full credit towards a re-select and I went to the store and picked out a new couch. So i will have to say... I am satisfied with this company...its easy to write complaint and that is why we see those but usually nobody... Read more

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