Bobs Discount Furniture
Reviews and Complaints
Bobs Discount Furniture - Sofa Review from Colchester, Connecticut
Goof Proof is a scam!
- Being lied to
Terrible
I went to my Bob's store that is 15 minutes away to order a dresser. I assumed that I can do in store pick up but that was not an option.
Instead, they told me I was going to be charged 40 dollars to deliver to my house... I live so close to the store that this is absurd. They charge you 40 dollars for their fault of not allowing in store pick up.
They only deliver during the week which is very difficult for my significant other and I.
He was able to change his whole schedule around to be home at the estimated time of delivery. He was about to leave work when they called him to tell him there is a different time of delivery. They did this twice... He spent the day rearranging meetings for this.
Absolutely ridiculous. I will never order from Bob's again.
Preferred solution: Full refund
Leather sofas are peeling off after 2 years
We purchased a leather couch set (3 pieces set) from Bob's furniture store 3 years ago. Also added Goof Proof Plus 5 year extended warranty.
After 2 years, the sofas began to fall apart and peel off on sides and random places. I'll never again buy anything from Bob's. You get what you pay for. Cheap quality and They don't stand behind their products.
Doesn't matter even if you buy an extended warranty (Goof Proof Plus nonsense) It doesn't cover anything. It's just a way of them to charge extra money from their customers.
Bob's Furniture? Never again!
Bobs store the worst
Bobs Discount Furniture Mattress Review
Bobs Discount Furniture - Bed Review from Floral Park, New York
Double tragedy
Bobs Discount Furniture Furniture Set Review
Delivery Tracker is a Joke!!!!!
I have ordered a Bedroom Furniture to be delivered on Friday and they gave me a delivery window between 7:45 am - 11:45 am. I called them to change the time of delivery at least to 9am up to whatever time they want since the Apartment building has a rule for Tenants not to accept delivery earlier than 9am.
The customer rep from Bob said she will have to cancel the appointment and reschedule for another day. I said it is just a time change, they can deliver others in the morning and they can mine next. She said No. She reschedule it for another day between 1:45 - 5:30pm.
I took off that time and waited for the delivery. They didn't show up at 1:45 so I started checking their website Delivery tracker. It said my furniture has already been delivered at 1:32pm. I was surprised because no one has called my number if they are here or didn't get any furniture at all.
Called customer service. They said it will get there within an hour. It still didn't get here. Called back again and was given another hour to wait.
Right now I am still waiting and I am pissed. Will never go back to Bobs again.
- Delivery
Broken furniture; non-existent return policy
Bob's furniture is made in Vietnam and is poorly quality at best. My coffee table arrived broken, even though the outer box was undamaged.
Their Customer Care-less Hotline is worthless, as they tried to say that I broke the item, and then wanted me to pay for the delivery for a replacement. I finally got a replacement, but I had to drive the two hours to return their broken junk. Do yourself a favor and buy your low-quality stuff from Wal*Mart or IKEA...at least they are not trying to scam you and you don't pay much.
And, they take back broken merchandise!
Preferred solution: I will just toss the junk in the dumpster...Bob's is not worth the hassle as they do not have a return policy anyway. Bob's sucks!
Mattress delivery
- Customer service and delivery
Preferred solution: Let the company propose a solution
Terrible delivery everytime cracks or holes in furniture
- Decent price
They mess up orders then *** over.
- Ridiculously poor customer service or delivery service
- All professional liars
Preferred solution: Price reduction
Bobs Discount Furniture - Table Review from Coventry, Connecticut
- Prev
- 1
- ...
- 48
- 49
- 50
- 51
- 52
- ...
- 138
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The only way I have found for them to make good on the Goof Proof warranty is to alert the BBB, they cave after that.