Anonymous
map-marker Edison, New Jersey

3 TIMES ~ DAMAGED!

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Well, let's begin with, our First bedroom dresser delivered, damaged. We waited two weeks for another dresser to be delivered and in good faith, it would arrive undamaged. The second replacement bedroom dresser not delivered, because it was damaged on the truck. We were not notified and waited ALL DAY! Once again, we waited two weeks. The third bedroom dresser not delivered today, because, once again, it was damaged on the truck. The fourth replacement bedroom dresser is set to arrive this Wednesday. God only knows. We are fed up and disgusted with the lack of care and quality at Bob's Discount Furniture. I will say, however, their customer service representatives are great.
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Loss:
$263
Cons:
  • Repeated damaged furniture
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Anonymous
map-marker New York, New York

Number 5 Bedroom set.

I have to agree with you. We bought this same bedroom set, and the legs broke a month later.

Guy came and fixed it, they began to break again. They offered to give us a new frame, don't want a different one that doesn't match and I don't want the same one if the legs are just gonna break. Basically, we have to not move much on the bed, for fear it will collapse. Its a gorgeous bed, but really, idiots...please, don't sell bed frames that will break.

Our mattress is too heavy for it too. This is all stuff they should have warned us about.

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Reason of review:
Bad quality
2 comments
Guest

I am looking for a number five king size footboard. Anyone know how i can get my hands on one?

Guest

Valentino535@***.net

I hate Bobs they are driving my mom crazy & she's a senior with no computer skills

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Anonymous
map-marker Groton, Connecticut

Bobs Discount Furniture - Recliner Review from Groton, Connecticut

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Lousy service and products.bought a big mans recliner a year ago and it is already falling apart.one week after purchase handle that. Reclines chair broke.call customer service and they said they would send a replacement.never received it.the memory foam. Is failing and the wood on back rest failing.do not recommend buying recliners from Bob's spend a little more on a lazy boy.like the saying says you get what you pay for.
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Reason of review:
Bad quality
Anonymous
map-marker Brentwood, New York

Bobs Discount Furniture - Furniture Set Review from Brentwood, New York

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Never buy at bobs furniture. I bought living room set for my elderly parents and the leather like started to peel off and getting flaky.

The cushion by second month started to go down. They provided skin cushion Nd didn't bother putting it themselves, we had to put it ourselves. Fast forward we saw the leather started peeling off, he store manager didn't want credit us staying it has been 4 years since we bought it. Mind you there are only to elderly people and not much visitors, the furniture shouldn't have deteriorated the way it did.

The goof protection it's a joke! Stay away from bob!

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Reason of review:
Bad quality
Anonymous
map-marker Philadelphia, Pennsylvania

Loveseat Review

Delivery was from 8:00am and 12: 00pm they called me at 6:40am I didn't appreciate the time I will never buy anything else from this place and they better refund the rest of my money
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Reason of review:
Problem with delivery
Flor Tuv
map-marker Parsippany, New Jersey

Goof Proof Plus Furniture Protection Plan Review

Warranty offered by Bobs furniture is worst. Sales associates says everything is covered and I paid about $100 so called "Groof Proof" and I had two incidents and none of them were covered when I call them. I'm totally disappointed and not recommend to buy anything from Bobs.
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Reason of review:
Warranty issue
Anonymous
map-marker Penn Hills, Pennsylvania

Bobs Chair Review

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This will probably fall on deaf ears but Bobs discount furniture has too many people working there nobody knows what the other one is doing. Ordered a chair for Christmas gift promised delivery on December 21 st. Oh it didn't make the truck for delivery. No way to conduct good business. I cancelled bought from Levin
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Reason of review:
Problem with delivery
Anonymous
map-marker Charlestown, Massachusetts

Review in Furniture and Decor category from Charlestown, Massachusetts

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Ive had about the worst expierence at Bob's furniture. Deborah Fraser which is a sales associate at Bob's in Bellingham MA. She lied and in result I will be paying almost $1,000 more of the total purchase. She did not explain my payment situation, added a goof proof saying it would be free but ended up being $129 charged. My mom called upset to try and comprend the situation and she rudly was talking to another co worker "I have no idea what this lady is talking about" I found that extremely rude and disrespectful. I am very unpleased with everything and I hope I save someone elses time and money by being "helped" by Deborah Fraser.
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Reason of review:
Problems with payment
Anonymous
map-marker Bronx, New York

Unstable chairs and bench

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In Feb 2015 I purchased a boomerang table which came with 2 chairs and a bench. I called on 2 separate occasions because my chairs and bench were loss.

This was in may,they sent a tech both time he tightened them and left. Today Nov 4 2015 I called about my bench again I spoke to someone named Nick. I informed him that my bench is now rocking back and forth he said their is nothing that can be done. Also, he said that in May it was noted that their was a manufacturer problem with my chairs that I was not informed about.

I asked to speak to a supervisor he then told me the supervisor was busy. He said he would email his supervisor and someone would get in touch with me I've never heard of business being done like this. I will never buy anything from Bob's again.

They told me their is nothing they can do about my bench they said "it's an environmental problem". I'm disgusted with bob's I recommend No one to buy from them.

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Loss:
$800
Cons:
  • Furniture
  • How they handle things
  • Being lied to
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Would you happen to still have this furniture set? If so please contact me charmthedragon@***.com

Anonymous

Incompitant Delivery Staff

Prices: Fair Financing: Great Sales: Completing the sale very important Delivery: The guys on two separate attempts, by two separate crews failed to get the couch, lv seat in the apartment. They got it in the door, and that's where it ended. One try, and done. Left the product wrapped with cushions and pillows. We suggested unwrapping, but, obviously, they weren't willing to make the effort. But, who could blame them, after all it was Saturday the day after Xmas!!
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Reason of review:
Poor customer service
Anonymous
map-marker Norwalk, Connecticut

Bob's Furniture is Fraudulent and full of BS!!!

A year ago we purchased all our furniture from BOBS, almost $10,000 worth and we are currently in a complete nightmare dealing with these people over a $250 table. The customer service is atrocious!

The table is completely falling off the hinges and beyond repair but the representatives are so alarmingly disrespectful. My husband is so disturbed by this whole ordeal and by their employees bold-barbaric manners that he wants to hire a lawyer. What do we do? Contact BBB?

We totally bought into and payed a lot of money for their Goof Proof BS and the insurance we purchased is also bogus. This entire company is a complete fraud.

Not only is this unresolved but now I regret/resent my home full of their furniture. Buyers remorse is an understatement.

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Reason of review:
Bad quality
Anonymous
map-marker Bronx, New York

Mouse in the sofa

Bought a sofa online and I regret the day I ever purchased anything from them. When I sat on the sofa a mouse popped out.

I called to have the issue resolved and something done by Bob's Furniture and I was told there was nothing that they could do accept give me a $75 gift card. They said the mouse didn't come from their warehouse and couldn't be inside the sofa before it was delivered. Since they were delivery to New York and NY is loaded with mice, the deliverymen might have put the couch down and the mouse climbed in.

I will never order anything from them again.

I should have known something was going to happen. I ordered a captain's bed in May and by July the wheels fell of the bottom pullout be

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Reason of review:
Bad quality
Anonymous
map-marker Media, Pennsylvania

This place is trash STAY AWAY!!

Please stay away from this horrible place. Had furniture delivered to my house and the guy that delivered it broke my door which is gonna cost me 575 dollars to fix. Customer service basically told me I was *** out of luck and that there was nothing they could do. Just like bob says in the commercials no phony gimmicks this guy and his company is a joke. That's ok I have a 4000 credit limit with them that ill never use. ***
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Loss:
$575
Cons:
  • Delivery
Reason of review:
Problem with delivery
Anonymous
map-marker Red Bank, New Jersey

Bobs Discount Furniture - Mattress Review from Red Bank, New Jersey

Bobopedic firm queen mattress I have is 5 years old and excellent. I have come to adore this mattress,and love EVERY night that I sleep SO comfortably on it.The box spring, and bed frame are cheap junk that I've problems with.To Bobs credit,they have replaced the box spring twice, and fixed the frame about 4x.They have wonderfully stood behind their products;the mattress is fantastic and cost about a thousand,the other stuff costs less than $300.My advice to anyone would be get the mattress,and pay more for a better foundation.
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Reason of review:
Good quality
Anonymous
map-marker Haverhill, Massachusetts

Bobs Discount Furniture - Bed Review from Haverhill, Massachusetts

I have a bunk bed from Bobs. They sold me a goof proof plan since the beds are for my 9 year old.

When i move to my new home i call and ask if i still covered even if a move. They said yes. In my new home few days after i move in i was putting some blankets in one of the big drawer and when i open the top part broke. I call goof Proof and guess what?

They dont cover because they claim the damage happen during the moving process. They are nothing but a thiefs and i will NEVER PAY A PENNY FOR GOOF PROOF again.

Bobs should not sale goof proof warranty because u are lying for your costumers. I pay for a peace of mind but receive nothing but rudeness, sarcarm and lies from the GOOF PROOF team.

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Reason of review:
Bad quality
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