furniture customer service bobs service customer store delivery goof proof bobs furniture money
FIRST OFF: IT WAS REQUIRED TO RATE MY EXPERIENCE WITH A STAR. IF I COULD'VE I WOULD NOT GIVE THEM 1! Back in December 2015 I purchased a king size storage bed at the Wilmington, DE location. Not even a month later the bed broke. The frame that the wooden slates were on...
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Review
#819266 Review #819266 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Reason of review
Bad quality
Preferred solution
Price reduction
2.0
Details
I've purchased a number of furniture items from Bobs in the past, and for the most part have been pleased with the quality. However, the customer service has been poor. Recently I called as I needed a part for a set of bunk beds I had purchased in 2013. The slats...
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Review
#816284 Review #816284 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Poor customer service
5.0
Details
Received a piece of bedroom furniture that was damaged we did not see the damage until the day after delivery. Contacted customer service explained the issue, they had a replacement piece delivered in 7 days. The delivery personnel were polite and apologetic, they...
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Review
#815508 Review #815508 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Pros
  • Furniture
Reason of review
Good customer service
We bought a sofa from Bob's and when the truck got here my sofa was on top of two chairs about 8 feet high. How it got there is a mystery! Probably a fork lift. The two delivery men that were delivering the sofa dropped the sofa off the truck purposely. Well, needless...
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Review
#815463 Review #815463 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Cons
  • Delivery service
Reason of review
Damaged or defective
Loss
$536
Preferred solution
Full refund
1.0
Details
I bought a chair in the Bob's Furniture store pit. I understand that all sales were final but I didn't know that I was buying used furniture. When I got the chair home it had a very strong smoke smell. I couldn't stand the smell so I proceeded to clean it. The cushion...
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2 comments
Anonymous
#1138851

Thank you

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Review
#814846 Review #814846 is a subjective opinion of poster.
Cons
  • Getting used furniture
Reason of review
chair that was used for an ashtray, smells bad, food, ashes and money found on side of cushion
Loss
$89
Preferred solution
Full refund

TERRIBLE CUSTOMER SERVICE | Bobs Discount Furniture review from Pittsburgh, Pennsylvania

1.7
Details
Brought a bedroom set from Bob's Furniture. My delivery was scheduled from 12-4:30 my furniture did not arrive until 10:00pm. No one called to inform me about the delivery change until 9:30 at night. Once the delivery guys arrived one of the guys was real unprofessional, he walked around my home using profanity and complaining. They brought the wrong bed and did not have the hard ware to assemble my mirror to my dresser. After contacting them numerous times now I have to wait 3-5 days to receive my hardware and they still have not address the wrong headboard
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Review
#814023 Review #814023 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Problem with delivery
Preferred solution
Price reduction
3.7
Details
Bought Living room Sectional, And Bedroom set. Salesman says buy the Goof Insurance. So we did. One spot on Sectional Caved in and Bedroom Dresser draws all Broke. Bobs sends someone over to fix, But he says we cannot fix it. Tell's me to call Insurance. Goof Insurance...
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Review
#813964 Review #813964 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Cons
  • Goof proof that was not made good on
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
5.0
Details
Well after finding a Dining room set and Tundra bed at Bob's Discount Furniture, I always look at the reviews no matter where I shop. I was disappointed in reading the reviews that were pretty discouraging ! My son in law recently purchased a Pub dining set and had no...
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Review
#813514 Review #813514 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Value for the price
Reason of review
Good customer service
1.2
Details
This is exactly what happened to me. Went to Bob's Mays Landing, NJ. Greeted by a friendly middle-aged man, and we went to look at recliner sofas. I got distracted by my son and the next thing I saw was the salesman, who was helping me, talking to a young couple. I...
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1 comment
Anonymous
#1247170

you're lucky you didn't buy from Kensington.....5K worth of living room furniture....falling apart within 2 months (warranty purchased was worthless and a rip off)....and the *** who owns Kensington...refuses to make good on his garbage!!!!

Review
#812717 Review #812717 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Reason of review
Poor customer service

Bobs Discount Furniture Furniture Set Review

1.0
Details
The worst furniture store. They missed up my delivery twice and now I was scheduled for a third delivery. Didnt get any apology, I am beyond disappointed the way customers are treated when they messed up. Dont recommend anyone to purchase anything from this store unless you want them to steal your money
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Review
#812543 Review #812543 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Poor customer service