furniture customer service bobs service customer store delivery goof proof bobs furniture money

Missing part for sectional at delivery | Bobs Discount Furniture review from Nashua, New Hampshire

Missing a power adapter for 1 recliner at delivery
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Review
#1641014 Review #1641014 is a subjective opinion of poster.
Pros
  • I liked the products i have purchased
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
2.1
Details
Don’t shop from a place that is not responsible for its products. - Bobs Discount Furniture review
Don’t shop from a place that is not responsible for its products. - Bobs Discount Furniture review
My Bob’s Discount Adventure started on August 11th. Store Experience: My wife and I had been looking to purchase a few pieces of furniture for a while. We had checked all the main stream chain stores, and chosen Bob’s. My wife liked how the furniture looked, and I...
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Review
#1639346 Review #1639346 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Decent price
Cons
  • Customer service and delivery
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • The Delivery
1.0
Details
Just had Bob's furniture I purchase a mattress from you guys about a year ago it is sagging it is lumpy is the most uncomfortable Black label bed I've ever purchase.. I've experienced a tear in my bed. Mind you I bought your adjustable bed with Bass.. spent over...
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Review
#1639301 Review #1639301 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Pros
  • Black label mattress
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Replacement of a different mattress.. not Black label brand..

Buyer beware damages | Bobs Discount Furniture review

1.2
Details
Buyer beware damages - Bobs Discount Furniture review
bought two love seats the sofa full of holes call them up return other set same problem 3rd last time damage goods not worth trouble company wanted me pick other sofa the rest look super cheap cost more why should I buy other set start again with damage good purchase goof proof not worth it I got take I see many people as well now stuck damage sofa . Please read comments go someplace else from very tried angry customer
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Review
#1639057 Review #1639057 is a subjective opinion of poster.
Pros
  • Looks nice
Cons
  • Damages
Reason of review
Return, Exchange or Cancellation Policy

Property damage | Bobs Discount Furniture review from Woodbridge, New Jersey

upon delivery of replacement of a manufacturers defect delivery men damaged my wood floors, immediately placed a complaint, received an email that someone would contact me within 48 hours, it is now 7 days later and no contact. i have reached out via email and phone and customer service has been less than helpful including management. not only was the furniture defective but so is the process to repair damaged done by rhe delievry service. i do not want ro go to social media or legal but if i have to i will, i just want my floors repaired.
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Review
#1633930 Review #1633930 is a subjective opinion of poster.
Service
Bobs Discount Furniture Delivery Service
Cons
  • Customer dissatisfaction resolution
  • Property damage disregard
Reason of review
Poor customer service
Loss
$1100
Preferred solution
floors repaired

Your store in escondido, ca has a manager that seems to not have good customer service. I would like to report my exoerience to someone | Bobs Discount Furniture review from San Diego, California

Forget it, if this is the way you care about your customers ok
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Review
#1632183 Review #1632183 is a subjective opinion of poster.
Reason of review
Manager unprofessional
Loss
$199
Preferred solution
I want to get the item that I wanted because it was possible for me to have today but the manager saw fit to deny request.

Bobs furniture Not liable company. | Bobs Discount Furniture review

They charge the living room on 07/18/2019 today’s date is the 5 times rescheduled delivery because they don’t haven’t is been a month and week and they come out with another schedule now delivery date is 09/16/2019 the curios things is they have my money for 6 weeks and they don’t care about the costumers
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Review
#1632052 Review #1632052 is a subjective opinion of poster.
Pros
  • Promise and no comply
Cons
  • Need to cancel and get my money back
Reason of review
Poor customer service
Loss
$1200

Faux Leather Sofa Peeling | Bobs Discount Furniture review from North Hempstead, New York

1.0
Details
The faux leather sofa seats and arms are peeling. Started slowly after a few years and now it is so bad. My 5 year warranty expired 4 months ago so they won’t do anything about it. Now I have black faux leather pieces all over the floors in my home. Very poor quality.
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Review
#1631947 Review #1631947 is a subjective opinion of poster.
Cons
  • Poor quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

You guys didn’t send the certificate of insurance and merchandise was not delivered | Bobs Discount Furniture review

1.0
Details
Your customer service is absolutely horrible
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Review
#1631853 Review #1631853 is a subjective opinion of poster.
1.0
Details
this is Aundrea green recording what I have to say because I had neck surgery so I'm not able to take while I know since I bought Bob Furniture I had bad experience from a I bought furniture from them and it wasn't no good so instead of them exchanging it they made me...
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Review
#1629123 Review #1629123 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set