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Goof proof | Bobs Discount Furniture review from Nashua, New Hampshire

1.0
Details
We purchased a sofa and the springs and part of it has fallen out we contacted bobs they sent a tech out and we were told it is not accidental so it isnt covered but we said it is obviously manufacturing defects but they wont repair or replace even after we got the insurance..i just dont want them to get away with this , because obviously we are not the only ones
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Review
#1589648 Review #1589648 is a subjective opinion of poster.
Pros
  • Stay away
Cons
  • Giving wrong infomation on delivery
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
1.5
Details
Paid for white glove service. Storage bed arrived with no hardware, and damaged chest. No refunds of delivery fee and a 5 day wait for new bed delivery
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1 comment
Anonymous
#1719926

Same issue paid for ready served products that are malfunctioning and they won’t let me return it and it was less than 30 days ago. Took two days off because the delivery was incomplete the first day and now they are telling me that the only option I have is for them to send a tech and yup taking another day offer.

Review
#1587065 Review #1587065 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Problem with delivery
Loss
$150
Preferred solution
refund delivery fee

They told me I'm not covered with my good proof | Bobs Discount Furniture review from Woodbridge, New Jersey

1.0
Details
They told me I'm not covered with my good proof - Bobs Discount Furniture review
They told me I'm not covered with my good proof - Bobs Discount Furniture review
Their furniture peeled and i spent my last to get this bedroom set which i liked very much. When it peeled up i thought it was covered, i mean that is what i got out of the contract when i called they said it wasnt covered!!! Huh???
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Review
#1582567 Review #1582567 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Pros
  • Price was reasonable
Cons
  • Fact that furniture started peeling way too soon
  • Goof proof protection
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Let the company propose a solution
1.0
Details
Bob's Discount gave us BED BUGS - Bobs Discount Furniture review
Free Complimentary Bed Bugs with your Bob’s Discount Furniture Purchase! DO NOT purchase from BOBs Discount Furniture, there’s a very high chance you will get Bed Bugs! Multiple Bed Bugs found in my home just after Bob’s Discount Furniture delivered furniture. I have...
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2 comments
Marcello
#1733640

I'm having the same problem, posted pictures of my face arms legs. I had neck surgery, bought furniture june8, they delivered.

Got bitten a week after having it. Went to house for surgery junef26, cane home july 15th. Second day home was bit in my face, then every day since been bitten all over my body.

I called them on this, of course they claimed they do bedbugs test on their furniture n well I paid 1200.99 dollars for the love seat and 800.99 dollar for the recliner. I'm filing a complaint

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Review
#1569594 Review #1569594 is a subjective opinion of poster.
Pros
  • Movers
  • Price was reasonable
Cons
  • Bedbugs came with loveseat and chair
  • Email about not caring or calling
  • Disgusting liars
Reason of review
I Received BedBugs With My Order/Delivery
Loss
$1054
Preferred solution
Need Exterminator To Come Out, Need Them To Pay For It!!!!
Tags
  • Rip-Off
  • Take Responsibilty
  • Bedbugs
1.9
Details
I am writing to express my frustration and disappointment in the couch and loveseat I purchased in January 2017. We not only purchased that, we also purchased a dining room buffet that we loved. I have had no issues with the buffet, but the couch and loveseat are a...
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Review
#1549587 Review #1549587 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

Delivery failure | Bobs Discount Furniture review

Delivery people lazy and didn't want to take time to get furniture into home
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Review
#1548390 Review #1548390 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa

Do not buy the Goof-Proof plan from Bob's furniture. It is a waste of money. They farm the work out to third party companies that won't call you back, don't show up for appointments! | Bobs Discount Furniture review from West Springfield Town, Massachusetts

The first time we submitted a claim it took a month to get someone to show up. Repeated calls to Bob's were answered with "There is nothing we can do about it". The work is farmed out to third party companies that won't call you back and don't bother to show up for appointments. Small claims court is the only way to get your money back.
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Review
#1544178 Review #1544178 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Not a happy camper | Bobs Discount Furniture review from Rochester, New Hampshire

first off sent wrong mattress and foundation. set didn't even match had to go to a store to get refund . pick up was for today to send it back. I have a sign on front door saying go to back door they came didn't knock took a photo of address and left now have to reschedule for another date for them to pick it up nothing worst than a bobs headache and wont be gone until its out of my hair and house if they ask for a reference 0 bad experience
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Review
#1539221 Review #1539221 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Not happy with your company | Bobs Discount Furniture review from Coram, New York

I want to speak to a manager.
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Review
#1536653 Review #1536653 is a subjective opinion of poster.
I went to the branch in Carle Place on Wednesday to purchase 2 bedroom sets. We pay on my bank card, basically not a credit purchase, we paid $1800+ for the sets. We were excited as our delivery was set for Friday 5/17. We were very satisfied with our rep in the store...
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Review
#1536580 Review #1536580 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Poor customer service