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Bobs Discount Furniture - Furniture Set Review from Milford, Massachusetts
We went into Bob's, Bellingham, complaining that the last living room set we had bought from then fell apart in a year or so while a similar leather set from Jordans had lasted 30yr. We were told that the problem was that had bought a bonded leather set. Bonded leather...
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1 comment
Anonymous
#941985

So why did you purchase from them again after the first set fell apart in a year?

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Review
#536902 Review #536902 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set

Bobs Discount Furniture - Bed Review from White Plains, New York

Bobs furniture have bed bugs don't buy nothing from them.
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1 comment
Anonymous
#873286

Do not buy any type of furniture from Bob'sRAC, its a rip off, their customer service is horrible and if you buy anything on terms only 30% of your hard earn money is going towards your furniture and the other 70% is interest, ripoff keep away from burying anything from Bob's rac..

Review
#535908 Review #535908 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed

Bob's cheapo furniture | Bobs Discount Furniture review from Townsend, Massachusetts

2.3
Details
I also had the same problem in about 3 years. I called Bob's and they told me to call the company that they use for their warranty service which I paid extra for. They told me that they would process my claim and someone will get back to me soon. After about 2 weeks, I got a letter in the mail telling me to go to their website and look up a specific paragraph which stated that the warranty did not cover peeling or cracking. I bought 2 sofas and they both are peeling huge swaths of material off. So much that I have to try to cover them with blankets to hide the cheap set I bought. Now I'm out almost $1200.00. I,ll never go back to Bob's cheapo furniture. We should all get together and start a class A lawsuit against them. If anyone knows about one, please post it because I'm all in!
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1 comment
Anonymous
#942085

What is there to sue for? You bought cheapo furniture and got 3 years out of it. What more did you expect?

Review
#534693 Review #534693 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa

Unhappy purchase | Bobs Discount Furniture review

2.7
Details
I blame myself for not realizing right away that my recliner didn't recline back far enough, but I blame Bob's Furniture for poor return policies. They only allow 3 days for a return and it seems that the big chunk of money spent on a product should make the seller want to please the consumer. Boy was I wrong! They have no interest in pleasing the customer. Thank God I only bought the recliner. We were going to buy the remaining set later. Guess what?...Not anymore. I will look elsewhere for a company that will work with their customers.
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Review
#533318 Review #533318 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Review from New York, New York | Bobs Discount Furniture review

I purchase a couch set set from Bob's furniture in 2011 November 2012 my love falls apart I called called and complained and complained about my love seat they send someone out to fix it after a month later it fell apart again and again this send someone to fix it it has been 7 times someone came to fix my love seat finally my warranty warranty it's over and I told me the autumn park I did I had to pay for the parts and then they told me again that I have to pay for someone to come out so since I purchased this couch that I am frustrated and my couch. is falling apart and there no one to help me I spoke to someone and she said oh she can help me because she's not living in my house and she was going on bobsfurniture *** experience with bobs was a disaster I will never purchase anything again from Bob
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1 comment
Anonymous
#942087

This is barely readable, but I think we get the gist. Everybody was wasting their time, after you had already wasted your money.

7 service calls to fix a loveseat??? The only service person who should have dealt with it was the garbage man.

Review
#532725 Review #532725 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set

Wrong Information, Return merchant | Bobs Discount Furniture review

1.0
Details
Purchased a sofa set in Dec 2012, Now the sofas are turning in a redess color from top...Technically support came yesterday and said that this is manufactured deft. He took pictures and showed to thr manager and person Name Gloria the Head of Complaint department said that is because of the sun exposure. This is not true. I have goof proof plus.. why are we being treated like this. We need to know who else is out there that can help us. Either this product needs to get replaced or i want to return it because lack of communication between sales rep and customers. Call me at 201-658-8400
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1 comment
Anonymous
#942090

Why are you so sure it's not from sun exposure? Furniture does fade from that.

And what does the goof proof policy cover? People mention goof proof in all these complaints but no one seems to have an actual policy that can be read and quoted.

Review
#532722 Review #532722 is a subjective opinion of poster.
Product
Bobs Discount Furniture Sofa
Reason of review
Damaged or defective
Loss
$1300
Preferred solution
Let the company propose a solution

Horrible customer service, never even got our furniture | Bobs Discount Furniture review from Cherry Hill, New Jersey

1.0
Details
We ordered a living room set (Charlotte bonded leather set), and had it set for delivery. The delivery day rolls around and I call them since I had never gotten a phone call giving me my delivery window. Well, the oh so helpful customer service people told me that the delivery date was changed to 8 days later, and there was nothing they could do about it. Awesome. So I asked her what their policy was for compensation since I had taken a day off of work to stay home for our furniture to be delivered, and she told me...once the furniture is in your house you call us and we will discuss compensation. I said, ok, what's normal compensation. Well, she wasn't able to tell me that, so I said, would it cover the delivery fee that I was charged since someone screwed something up and we're not getting our furniture for when we thought we were. Her words, well, you get compensation in the form of a store credit. Super, so now I'm already pissed at them for messing up our delivery, and then they want to give me a store credit to a store I never want to deal with again? Which would probably only be like $25 or something. So I go into the store since I was so frustrated with the "I'm sorry there's nothing we can do" over the phone. I get there, I'm told that somehow my delivery all got changed (contrary to what my invoice says) and that my account was noted that they called and told me this. LIE! The woman finally agrees to refund me my money, because I am just done with this store and after reading all these other reviews we didn't want the furniture any more. So she tells me she has to call their accounting to get it released and it will take 10-15 minutes. I say ok, and sit down. I don't think she was expecting me to do that, I'm pretty sure she was thinking that I would just leave. So about 15 minutes later the girl that messed up the delivery date asks to speak with me and keeps asking what she can do so that i won't cancel this order. I tell her, nothing, our minds are made up, we're done. She keeps asking, I keep saying the same thing. FINALLY they print the refund papers, 25 minutes later, and I sign them. Next day I look online at our bank account and the money has been withdrawn again!!! I call the bank and they tell me that it was a purchase we made yesterday. I have been on the phone with Bob's now for 30 minutes explaining to them what the bank told me they have to do. I hate this company. Don't deal with them, it's a complete waste of time.
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1 comment
Anonymous
#875865

My name is john and I understand everybody's problems. My wife and I have bought furniture from bobs three different times from the store on route. 110 in farming dale and have never had any problems the furniture has stood up to four kids beating on it .

Review
#531830 Review #531830 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Poor customer service
Loss
$1708
Preferred solution
Full refund
Tags
  • no compensation
1.0
Details
I bought a power reclining chair at Bob's, paid $49 for their "Goof Proof Warranty" and was told by the salesman "if anything happens to the chair within 5 years, it will be replaced." In less than 3 months the chair broke, the arm rest separated from the back and is...
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5 comments
Anonymous
#1099207

Bobs is robbing people by telling people to extend the warranty to 5 years, In fact they are lying to people there is no more that 1 year warranty on all there products. Don't let them sucker you in buying the 5 year warranty Bobs will never honor it I can say that for a fact.

Its a disturbing ordeal that after a few years when you have a problem and than find out you were suckered in buying useless warranty.

More people should get together and Have a Class Action Lawsuit against Bobs scamming people.

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Review
#530259 Review #530259 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Damaged or defective
Loss
$523
Preferred solution
Let them replace the chair with another or full refund

Disappointing teenagers new bed room set. | Bobs Discount Furniture review from New York, New York

1.0
Details
In July of last year i purchased a bed room set for my 15 year old daughter at bob furniture store .she was so excited it was her first brand new bedroom set. since then the bed has broken in the same spot 5 times. 5 times they sent someone to come and someone to come fix it . finally after giving me a credit towards getting a new bed we find out they no longer had the bed in stock . we had to get another bed .. at a different price and pay almost $200 out of pocket . On delivery day of our new bed we realized the box spring was fully broken wood off and everything from the previous damage on the other bed. now bobs is REFUSING to give me a new box spring. i am so disappointed and disgusted of the back and forth phone calls and aggravation . That their management staff has given me . i will NEVER EVER recommend or shop at this store again . please pass this on to friends and family they really are a RIP OFF .
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Review
#529957 Review #529957 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set
Reason of review
Poor customer service

Bobs Discount Furniture - Furniture Set Review

I ordered living room set, lamps and tables included. Upon delivery, no lamps to be found and was told they would come Fed ex. That was Aug 25, today is Sept. 4th and still no lamps ! Also waiting for a check. After 3 phone calls, 3 different excuses, I am beyond Fed up. Don't wait for me to recommend this store. Customer Care. Or Service. Whatever it's called SUCKS .
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Review
#529898 Review #529898 is a subjective opinion of poster.
Product
Bobs Discount Furniture Furniture Set