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1.8 Based on 271 reviews
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  • Customers like
    • Great sales team 15
    • Furniture 7
    • Decent price 5
  • Customers don't like
    • Customer service 29
    • Delivery service 24
    • Being lied to 18

So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that leather gets, I mean thin little pieces of the sofa are peeling away and dropping off, in places that we don't normally sit - like the side of the cushion. By the way, the... Read more

Was this review helpful? 116 78

I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched, they did a less than satisfactoy job at making the repair, but that is another story. Recently I was at the Bob's Discount furniture store in Stoughton, MA looking at buying a... Read more

Was this review helpful? 46 16

Today I thought I purchased the top of the line full MyBob Gel (so I was told) mattress from Bob's Pit. It was in a cardboard box all rolled up in the pit so the salesmen had me try one on the showroom floor. The purchase seemed like a good idea after testing it on the store showroom floor. Got the mattress home, unpackaged it and waited the recommended 4 hours to let it rise before going to bed. I am an average sized person, I sink into it... Read more

Was this review helpful? 26 30

My BobOPedic is great to sleep on, in fact it is the most comfortable bed I've ever is now almost 5 years old and the corners are starting to become rounded....not a big deal except that the fitted sheet pulls off EVERY SINGLE NIGHT. One of us ends up sleeping on the mattress cover with the bottom sheet wadded up in between us and the whole bed has to be remade every morning. It doesn't matter how deep the sheets are and the... Read more

Was this review helpful? 14 11
Bobs Discount Furniture - I Love My Bob's Purchase, BUT. . .
1 of 3

BOBS SELLS REFURBISHED FURNITIRE!!! (See Pictures) I am very, very pleased with my Bob's purchase. My wife and I were looking for a new bedroom set. So in mid August, we went to Bob's, in Woodbridge NJ, to see what they're all about. We actually went to Bob's because of terrible experiences with every other furniture store. $2,400 rug from Macy's damaged, required several returns, they accused us of damaging it. ... Read more

Was this review helpful? 7 1

I purchased the Maggie furniture set from BOBS it's the worst mistake I ever made. I have had to have the set changed 3 times in about 6 weeks. They used cheap wood for the arm rest it's hollow on the inside. It is a natural thing when you are trying to get up, you put your hand on the arm rest for support we did that and it cracked even with the new one they bought each time. Don't buy that set!! It's cheap wood!! If we want... Read more

Was this review helpful? 15 1

I bought a "bonded" leather sofa/sleeper in 2011 with a 5yr Goof Proof warranty. The cushions started to buckle and peel this year, after the 1yr manufacturer warranty expired. I contacted them, thinking my Goof Proof protection plan would get me replacement cushions. A technician came out, took pics of the damage, and I spoke to a rep who gave me a number to call. I called and went thru extensive questioning about the type of damage my sofa... Read more

Was this review helpful? 12 2

Bought a Bob O pedic. After 6 months, It ripped in 6 places, all on the seams so crappy workmanship. Called in to Bob's for the warranty and they sent out a technician. They voided the warranty since it was ripped. Makes no sense, right?!?!? Total crappy product. DO NOT BUY! Customer service was adversarial at best. Saving grace is I have hundreds of Facebook friends who said they'll never buy from Bob's as a result of... Read more

Was this review helpful? 22 23

I purchased a bob o pedic with foundation approx 4 moths ago in CT. While sleeping the other night my girlfriend and I had the foundation collapse underneath us. Upon calling bobs a tech was sent out who said the foundation was not fixable and i would need to make a claim against my warranty. Upon calling for the warranty I was sent to another number for a warranty and was then told my warranty was never registered by bobs. I called bobs back... Read more

Was this review helpful? 13 9

Purchased a 7 piece dining set and a TV console to be delivered 3/1/14. When I ordered it in the Woodbridge, NJ I told the sales rep we needed a morning delivery and was willing to wait the extra week to be accommodated, which we did. On 3/1 I checked Bob's "State of the art delivery tracker" and noticed it said 1:51PM, I wasn't happy but I waited. I check again and now it shows 2:30PM I proceeded to call, after waiting on hold for 20min all the... Read more

Was this review helpful? 6 0

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