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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that...
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Anonymous
Lisa G

I am experiencing the same peeling mess after 4 years. Very disappointed with this product.

Anonymous
Tim Tuckey

Had the same problem....exactly minus the issues with the repair aspect you had....was about to get a new couch at Bobs, not bonded leather lol and told the sales guy and he m...

#254128
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I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched,...
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Anonymous
Anonymous

I bought a Libra II sectional less than 2yrs old. The other night while watching a movie I heard a crackling sound and then I felt the sofa sink a few inches. Turns out the fr...

Anonymous
Anonymous

thanks for that sorry it happend i wont buy either

My BobOPedic is great to sleep on, in fact it is the most comfortable bed I've ever had...However.....it is now almost 5 years old and the corners are starting to become rounded....not a big deal except that the fitted sheet pulls off EVERY SINGLE NIGHT. One of us ends...
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Anonymous
Anonymous

Nope & I'm sorry to say I was looking to YOU for answers. We bought TWO memory foam mattresses from Bob's & are sick & tired of sleeping on the mattress covers because THERE I...

Anonymous
Anonymous

The Mattress has a 20 year NON-prorated warranty. Have you called their customer service dept?

3.6
New Hartford, Connecticut
#538915
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Bobs Discount Furniture - Will never shop again

Bobs Discount Furniture
#1129853
1.0
Details
I brought a sofa from bob, eight month later it fell apart, I call and they send a tech who was only at my house for 5 minutes, and was told I will get a call two day later and no one did. I call a week later and they told me that the tech said the sofa was in great condition. Your be the judge of it, here are pics of what they consider great condition.
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Bobs Discount Furniture - Terrible

Bobs Discount Furniture
#1125186
1.0
Details
I purchased a sleeper sofa-Junk! I purchased insurance - does nothing. Tried to call over and over , 2 hrs at a time on hold. Someone finally came out stating this couch has the most complaints. Bob's tells me they can do nothing for us. Well the 1,000 we spent took a long time to save. Thanks for nothing !
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty

Bobs Discount Furniture - Horrible

Bobs Discount Furniture
#1122128
1.0
Details
Mattress damaged after 1 week,,rude customer service,,will never shop again,,wished i posted on facebook before purchasing,,everone had someting bad to say,,
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Customer service
Exchange, Refund and Cancellation Policy
Reliability

Bobs Discount Furniture - Bedroom Furniture.

Bobs Discount Furniture
#1133532
The store on Cicero Ave in Burbank was great. Even better was the salesperson Lisa Reyes. The delivery men were great. The furniture is beautiful. I get nothing but compliments when people see it. Very satisfied and would go there again. My dad bought a sofa and chairs and was very pleased.
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Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper off mattress encasement. I was cleaning bedding and moving the mattress upward to lean against wall. There...
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3.5
I liked
  • Salesperson
I didn't like
  • Denial of replacement matress
  • Defective materials that cause mold to grow in memory foam
#1091386
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Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
10/21/17 On May 31 2013. I went to Bobs Discount Furniture to look at beds. I found the bed frame, mattress (Bob-O-Pedic and box spring that I wanted. I also purchased a protected cover (not the full enclosed one but the one that sits or the 4 corners of the bed) and...
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5.0
#1118230
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We made a huge purchase from Bob's Discount Furniture and arranged for it to be delivered on 8/26/17 so that we will have enough time to move everything in our new house by 9/1/17. Side note: We had to move out of our old unit by 8/31/17. When I received the time frame...
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1.0
I liked
  • Sales rep
I didn't like
  • Product quality and useless warranty
  • Furniture
  • Customer dissatisfaction resolution
#1104478
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Today I thought I purchased the top of the line full MyBob Gel (so I was told) mattress from Bob's Pit. It was in a cardboard box all rolled up in the pit so the salesmen had me try one on the showroom floor. The purchase seemed like a good idea after testing it on the...
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Anonymous
Anonymous

First of all, the my bob gel sales for $1299, and that's probable what you tried on the showroom floor! The low end mattress sales for $550 and that's probably what you have.

Anonymous
Anonymous

crybabyheater and lori. You liers work at Bobs. I got my order right and the matress sucks so bad that im now sleeping in a air bed and it feels 10 times better. Dont shop at...

#460867
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Bobs Discount Furniture - Good proof is false
Bobs Discount Furniture - Good proof is false
Bobs Discount Furniture - Good proof is false
I bought a living set from bobs its 4 years old. I called several times for them to sew the tear in between the couch pillows and they came fixed it and the rip has come back bigger. The couch faded badly and scratches easily . The quality of this couch is very poorly...
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2.8
#1071122
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Went to Bob's discount furniture in St.Ann, Missouri found a nice dinnette set customer serive was great completed my agreement forms made a down payment and I was promised to have the merchandise in my home by Nov 4. before the Thanksgiving holidays. I was so excited,...
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2.8
#1126697
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Contact Bobs Discount Furniture

Mailing Address:
Bobs Discount Furniture, LLC
428 Tolland Tpke
Manchester, CT 06042-1765
Phone:
(800) 569-1284
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I had purchased a sofa from Bobs furniture in Nanuet New York with the protection plan , when I needed it fixed the item was discontinued. I was told to come in and choose a replacement sofa which I did. It took months to come and when it finally did , Bobs delivery...
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#1118994
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