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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that...
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Anonymous
Tim Tuckey

Had the same problem....exactly minus the issues with the repair aspect you had....was about to get a new couch at Bobs, not bonded leather lol and told the sales guy and he m...

Anonymous
AG

Same problem with flaking off our "leather couch". Looking for some one to make me a cover for this couch. Otherwise either get a real leather couch for $3000+ or cloth one ...

#254128
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I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched,...
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Anonymous
Anonymous

I bought a Libra II sectional less than 2yrs old. The other night while watching a movie I heard a crackling sound and then I felt the sofa sink a few inches. Turns out the fr...

Anonymous
Anonymous

thanks for that sorry it happend i wont buy either

My BobOPedic is great to sleep on, in fact it is the most comfortable bed I've ever had...However.....it is now almost 5 years old and the corners are starting to become rounded....not a big deal except that the fitted sheet pulls off EVERY SINGLE NIGHT. One of us ends...
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Anonymous
Anonymous

Nope & I'm sorry to say I was looking to YOU for answers. We bought TWO memory foam mattresses from Bob's & are sick & tired of sleeping on the mattress covers because THERE I...

Anonymous
Anonymous

The Mattress has a 20 year NON-prorated warranty. Have you called their customer service dept?

3.6
New Hartford, Connecticut
#538915
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Bobs Discount Furniture - Total Bad

Bobs Discount Furniture
#1096871
I went to bobs to buy a king bed frames and the wood on my head broad came off and then the hook for the rail to connect to the footbroad broke off. So i called made my report for them to tell me i can't get it replace. What did i spend my money on then?
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Bobs Discount Furniture - Great services

Bobs Discount Furniture
#1097638
5.0
Details
Starting from my sales person arlene in Secaucus she was professional and a lovely person excellent services, Also my delivery services was very punctual and the guys did a clean fast job .. i will buy again at this location and arlene thank you. bobs thank you for having phenomenal employees. Ps the manager from the pit dept should learn better managing skills .
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Bobs Discount Furniture - Split Queen size foundation

Bobs Discount Furniture
#1099261
It's made of cardboard & 1/4" balsam wood ABSOLUTE GARBAGE A 5 year old could have done better Bed frame also garbage & so is mattress
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Bobs Discount Furniture - Bad customer service

Bobs Discount Furniture
#1090904
We noticed 2 months after we bought a dining room set That one of the chairs had a crack and there was glue around the crack. Is not noticeable from far away We believed that the chair was broken before delivery and Bob personal fixed the crack with glue. Now customer service is tell us why we noticed 2 months after we bought it. They were mean and rude to me
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Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper off mattress encasement. I was cleaning bedding and moving the mattress upward to lean against wall. There...
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3.5
I liked
  • Salesperson
I didn't like
  • Defective materials that cause mold to grow in memory foam
  • Denial of replacement matress
#1091386
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Today I thought I purchased the top of the line full MyBob Gel (so I was told) mattress from Bob's Pit. It was in a cardboard box all rolled up in the pit so the salesmen had me try one on the showroom floor. The purchase seemed like a good idea after testing it on the...
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Anonymous
Anonymous

First of all, the my bob gel sales for $1299, and that's probable what you tried on the showroom floor! The low end mattress sales for $550 and that's probably what you have.

Anonymous
Anonymous

crybabyheater and lori. You liers work at Bobs. I got my order right and the matress sucks so bad that im now sleeping in a air bed and it feels 10 times better. Dont shop at...

#460867
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We made a huge purchase from Bob's Discount Furniture and arranged for it to be delivered on 8/26/17 so that we will have enough time to move everything in our new house by 9/1/17. Side note: We had to move out of our old unit by 8/31/17. When I received the time frame...
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1.0
#1104478
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Bobs Discount Furniture - Good proof is false
Bobs Discount Furniture - Good proof is false
Bobs Discount Furniture - Good proof is false
I bought a living set from bobs its 4 years old. I called several times for them to sew the tear in between the couch pillows and they came fixed it and the rip has come back bigger. The couch faded badly and scratches easily . The quality of this couch is very poorly...
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2.8
#1071122
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When I called bobs goof proof they ,they said they couldn't cover the accidental damage,because I didn't know the exact cause.I have a crushed plug that seems to have become entangled in the recliner mechanism and pulled the heating elements out of place,but I don't...
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#1073394
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This was the worst experience I had in whole my life by purchasing from bobs . Their store agent are not honest at the time of purchase and they give you unclear and general responses which fools you about their policy . The delivery usually is not on time. The return...
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1.2
#1059802
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STAY far away from Bob's! In 2015, I purchased a sofa. I admit it was on the cheap side ($399.00- the Maggie II), but I needed a new sofa set and I was moving to a new place. I didn't get the good proof plus plan because quite honestly I knew that I was going to be...
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2.4
#1071327
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