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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that...
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Anonymous
US

Same thing happen to us. We called them today. I will keep everyone posted on the outcome of my call with them.

Anonymous
Anonymous

This sounds just like me. I bought a--so i thought--a genuine leather sofa. turns out its pleather! started peeling after 1 year. they told me 'can't help you'. I will nev...

I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched,...
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Anonymous
Anonymous

I bought a Libra II sectional less than 2yrs old. The other night while watching a movie I heard a crackling sound and then I felt the sofa sink a few inches. Turns out the fr...

Anonymous
Anonymous

thanks for that sorry it happend i wont buy either

My BobOPedic is great to sleep on, in fact it is the most comfortable bed I've ever had...However.....it is now almost 5 years old and the corners are starting to become rounded....not a big deal except that the fitted sheet pulls off EVERY SINGLE NIGHT. One of us ends...
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Anonymous
Anonymous

Nope & I'm sorry to say I was looking to YOU for answers. We bought TWO memory foam mattresses from Bob's & are sick & tired of sleeping on the mattress covers because THERE I...

Anonymous
Anonymous

The Mattress has a 20 year NON-prorated warranty. Have you called their customer service dept?

3.6
#538915
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Bobs Discount Furniture Sofa Review

Bobs Discount Furniture
#1040028
1.8
I bought a seccional sofa few months ago the frame is so cheap the sofa is broken I called to let them know they send me a person he tooks some pictures and I called back they said itcan't be fix nothing I can do . This is the first time I bought at Bobs I don't recommend this store
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Bobs Discount Furniture Delivery Service Review

Bobs Discount Furniture
#1029924
2.6
Waited for delivery...received a call that delivery was in front if my home, and I explained that I would be out shortly, when i came out 5 minutes later I discovered they had taken off. Since i was their ladt delivery, delivery guys took off and i have no bed to sleep on.
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Living Spaces Sofa Review

Bobs Discount Furniture
#1032607
1.0
Got a couch and the cushions are full of painful springs. I put claim in August 2016 and replacement cushions are still not delivered. When I call customer service o am on hold for Hours. So frustrating
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Table Review

Bobs Discount Furniture
#1032604
1.3
I ordered tables. They looked fine for the first month. Then finish started coming off with their polish. When I called they denied my claim on goof proof. I am so disappointed
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Today I thought I purchased the top of the line full MyBob Gel (so I was told) mattress from Bob's Pit. It was in a cardboard box all rolled up in the pit so the salesmen had me try one on the showroom floor. The purchase seemed like a good idea after testing it on the...
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Anonymous
Anonymous

First of all, the my bob gel sales for $1299, and that's probable what you tried on the showroom floor! The low end mattress sales for $550 and that's probably what you have.

Anonymous
Anonymous

crybabyheater and lori. You liers work at Bobs. I got my order right and the matress sucks so bad that im now sleeping in a air bed and it feels 10 times better. Dont shop at...

#460867
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Bobs Discount Furniture - No Insurance delivery team
Bobs Discount Furniture - No Insurance delivery team
Bobs Discount Furniture - No Insurance delivery team
Bobs Discount Furniture - No Insurance delivery team
I purchased furniture to be delivered January 4th. All went as planned until the delivery crew hit my cable line while leaving in the delivery truck. They never stopped to acknowledge the damage. I called Bobs and placed a claim. I was then informed Bob's uses Diakon a...
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Anonymous
Anonymous

I'd call Bob's and threaten an all out social media war! It's ultimately HIS responsibility! He needs to hire insured and/or bonded delivery contractors! I'm in Arkansas, but...

1.6
#1001874
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Bob's Discount Furniture is absolute ***. We purchased a bed for Lizzie back in august. After a short time, the castors on the trundle of the bed broke because the materials and design were terrible. We paid for goof proof protection, so a repair technician came out...
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1.6
I didn't like
  • Condescending attitude of the reps
#1049711
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My husband and I purchased a new leather recliner furniture set on September 30, 2016. My husband was sitting on the recliner and his keys that were hooked to his pants caught on the recliner near the left side of where your leg would raise and caused a tear. At that...
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Anonymous
Anonymous

Resolved

1.5
I didn't like
  • Employee knowledge
  • Poor workmanship
  • Product quality and useless warranty
#1033405
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My wife and I recently ordered a bedroom set from Bob's. While shopping we were told that the bed we were ordering came in two varieties. Either with storage or just the rails. We asked the sales person to verify that what we were ordering did indeed come with wooden...
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2.7
I liked
  • Movers
  • Price was reasonable
I didn't like
  • Employee knowledge
#1046403
Reply to reviews
Bobs Discount Furniture - Bed Installation Review
Bobs Discount Furniture - Bed Installation Review
Bobs Discount Furniture - Bed Installation Review
Is be on the worst I bought to bedroom set from Bobs and my delivery was Tuesdays and my girls room was complete and not my son they never came with bed set my son room is still in the box is not set up and customer service want me to wait another week and my son have...
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1.0
#1020364
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Bobs Discount Furniture - Table Review
Bobs Discount Furniture - Table Review
HORRIBLE, HORRIBLE, HORRIBLE company with zero customer service. It takes 10 minutes just to talk to a person who tells you a robotic sentence about being "sorry for the inconvenience." I received a coffee table that was BROKEN. The drawer was broken and one of the...
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1.8
#1016016
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