Update by user Oct 02, 2019
Terrible terrible products and craftsmanship, uncaring and dismissive customer service
Original review posted by user Oct 02, 2019
2 years ago we purchased a sectional sofa from this company, one of the worst mistakes of my life , 2 years later it is totally falling apart , in their own techs words it is unrepairable, and even tho it is still under warranty and we purchased the goof proff warranty on top of the manufacturer warranty BOBS said we have no recourse to get it repaired or replaced. They send techs that have I don't know what in their minds but it's in no way to help the consumers , if anything it's for Bobs to say in our techs expert opinion he said bobs is not responsible.
And don't ever add any additional warranty to your purchase because all is does is line this company's pockets with more money. So next time you see that commercial with that stupid bob character give it the 1 fingered salute and don't ever ever buy anything from bobs.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
Bobs Discount Furniture Pros: Good prices.
Bobs Discount Furniture Cons: Everything else.