I bought a reclining sofa with the extended manufacture warranty and accidental damage warranty. After few months I noticed that the back side does not retreat when the sofa was locked to the original position.
I called Bobs to file a claim. They told me that this is not a cover in the warranty. I asked to speak with the supervisor name: Tiffany operator ID E2093 and she told me that there is nothing they can do. I spend my saving on this. Now I have no place to seat and no money to buy another one.
My advice is: Please DO NOT buys from this store. The products are built with low grade cheap material and their extended warranty is a rip off. Stay away from Bobs
Product or Service Mentioned: Bobs Discount Furniture Sofa.
Reason of review: Bad quality.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.