We purchased the Bob O Pedic just about 3 years ago and have found that the mattress has become stiffer. It is no longer the plush form fitting mattress that we first purchased. We have had them here 4 times, and each time they've check for sagging and push in on several spots on the mattress to check for it's "bounce back" and have said there is nothing wrong.
We are simply looking to have the mattress replaced (it is guaranteed for 20 years) and are being told that this has never had happened to their mattresses before. We now have to go to the manufacturer (Dormia) to complain. When Bob says "you can't go to Mr. Sealy to complain" and that he "stands behind his product" then why do we now have to go to the actual manufacturer of the mattress and not him?
I would not recommend this product, nor this company to anyone! His commercials tell you to "Come on down", yeah ... Come on down if you want to get a lot of lip service when anything goes wrong with your $1100 (at the time) purchase.
Monetary Loss: $1100.