Bobs Discount Furniture - Bob's Customer Service Is The Worst

62 of 1388 Bobs Discount Furniture reviews

Bought a sofa and chair from Bob's.Paid for the Goof Proof Plus service.

Less than 2 years or use the sub-standard cushions were flat and we were sitting 2 inches lower than the chair. Called for service tech told us he needs to have 3 new cushions ordered. That took 6 weeks. Had a tech out on Wednesday to put them in the covers.

They looked deformed nothing like a cushion should look. I called back and was told another tech would be out on Saturday, again I have to wait. Appointment time was between 4:15 - 6:15 pm. I was told they are a all day service company and I need to be home all day.

At 6:30pm I called to see where tech was. I'm his next stop he is running a little late. At 8pm I called again to find out where tech is and should I set a dinner plate for him. It took the rep.

35 minutes to find out he would not be there would I like to reschedule something that should have been done right the 1st time. I asked if they were ever going to call me to let me know that they don't really care and nobody is coming. No response. My advice is go to a real furniture store and buy something made out of more than fancy particle board and sub-standard foam.

I have attached a picture of my new cushion. Would you want that on your couch?

Total garbage the company is a total rip off!!!You get what you pay for.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Bobs total failure to react to my issue
    • Being treated like garbage

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$1200
Product or service
Couch
Review category
Furniture and Decor
review #835428 by

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