Bobs Discount Furniture - Bob's Customer Service Is The Worst

Bought a sofa and chair from Bob's.Paid for the Goof Proof Plus service.

Less than 2 years or use the sub-standard cushions were flat and we were sitting 2 inches lower than the chair. Called for service tech told us he needs to have 3 new cushions ordered. That took 6 weeks. Had a tech out on Wednesday to put them in the covers.

They looked deformed nothing like a cushion should look. I called back and was told another tech would be out on Saturday, again I have to wait. Appointment time was between 4:15 - 6:15 pm. I was told they are a all day service company and I need to be home all day.

At 6:30pm I called to see where tech was. I'm his next stop he is running a little late. At 8pm I called again to find out where tech is and should I set a dinner plate for him. It took the rep.

35 minutes to find out he would not be there would I like to reschedule something that should have been done right the 1st time. I asked if they were ever going to call me to let me know that they don't really care and nobody is coming. No response. My advice is go to a real furniture store and buy something made out of more than fancy particle board and sub-standard foam.

I have attached a picture of my new cushion. Would you want that on your couch?

Total garbage the company is a total rip off!!!You get what you pay for.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Value for money
Delivery Service
Style and Design
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Diversity of Products or Services
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Bobs total failure to react to my issue
    • Being treated like garbage

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Review category
Furniture and Decor
review #835428 by

Author wants to be contacted by the company. Learn more

Had an experience with Bobs Discount Furniture? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Bobs Discount Furniture. However, many companies do monitor reviews on our site.

You were reading a complaint about Bobs Discount Furniture.
Filing a new complaint about