Parsippany, New Jersey
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100% full Not resolved

Bought a sofa and chair from Bob's.Paid for the Goof Proof Plus service.

Less than 2 years or use the sub-standard cushions were flat and we were sitting 2 inches lower than the chair. Called for service tech told us he needs to have 3 new cushions ordered. That took 6 weeks. Had a tech out on Wednesday to put them in the covers.

They looked deformed nothing like a cushion should look. I called back and was told another tech would be out on Saturday, again I have to wait. Appointment time was between 4:15 - 6:15 pm. I was told they are a all day service company and I need to be home all day.

At 6:30pm I called to see where tech was. I'm his next stop he is running a little late. At 8pm I called again to find out where tech is and should I set a dinner plate for him. It took the rep.

35 minutes to find out he would not be there would I like to reschedule something that should have been done right the 1st time. I asked if they were ever going to call me to let me know that they don't really care and nobody is coming. No response. My advice is go to a real furniture store and buy something made out of more than fancy particle board and sub-standard foam.

I have attached a picture of my new cushion. Would you want that on your couch?

Total garbage the company is a total rip off!!!You get what you pay for.

Review about: Couch.

I didn't like: Bobs total failure to react to my issue, Being treated like garbage.

Review #835428 is a subjective opinion of a user.

1.2
Diversity of Products or Services
Advertised vs Delivered
Style and Design
Warranty
Value for money
Product or Service Quality
Reliability
Website
Price Affordability
Exchange, Refund and Cancellation Policy
Customer service
Delivery Service
Staff
Reason of Review / Monetary Loss Poor customer service / $1200
Preferred solution Deliver product or service ordered

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