I recently went to a Bob's Discount Furniture Store in Orange, CT with the intention of buying a recliner that I saw advertised online at their website for $299. I chose the chair and was attended by a sales person. At the close of the sale, I was asked if I wanted a service plan that would cost approximately $40 for 5 years which I refused. Then I was hit with the bomb...a $60 delivery charge! With this charge and taxes, this $299 recliner came out to $380! This is a discount store?
I accepted the delivery charge, and when I got home I read the pamphlet that I was given with the invoice. In the pamphlet it stated that they would remove all bedding if I was purchasing a mattress from them at the time of delivery. It then stated that they would not move any of the owner's furniture for any other delivery. This confused me since bedding is much heavier and riskier to move than a chair.
I called Bob's delivery and advised them that I would need some help in lifting the old recliner up and to the doorway entrance when I would then drag it out to the dumpster myself. I gave them the reason that I was a recent cancer survivor and only had one lung and could not move this chair myself over a dining table and to the door. Possibly a "1 minute assist." They refused to help me due to "liability" reasons.
This is a 2 pronged complaint. One is the callous insensitivity that Bob's Discount Furniture has for its customers, two is the ridiculous delivery charges which inflate their supposed "Discount" furniture and could probably start its own private delivery service at a tremendous profit which they are doing in a clandestine manner.
I then canceled the entire order and was able to buy a fine recliner at Overstock.com for $309.99 and a $2.95 Delivery Charge!!! Stop scamming customers Bob. There is nothing discounted in your stores except customer service and care, and stop your false advertising. I hope this notification gets out to customers before they are scammed by your "discount furniture."
Product or Service Mentioned: Bobs Discount Furniture Recliner.