I bought a "bonded" leather sofa/sleeper in 2011 with a 5yr Goof Proof warranty. The cushions started to buckle and peel this year, after the 1yr manufacturer warranty expired.
I contacted them, thinking my Goof Proof protection plan would get me replacement cushions. A technician came out, took pics of the damage, and I spoke to a rep who gave me a number to call. I called and went thru extensive questioning about the type of damage my sofa sustained, only to be told the peeling on my couch isn't covered in the protection plan that I paid for- they only cover "accidental rips, tears, and punctures" and that my peeling leather is a manufacturer warranty. When I contacted Bob's Discount Furniture, they offered me the chance to buy new cushions!
I have recommended lots of people to Bob's as I liked the furniture, it is comfortable and I fully expected it to last. My ex-mother in law, bought a bedroom set because of my recommendation.
And now, I have this problem that I have to spend more money to fix. It's unacceptable.
Monetary Loss: $1000.