I bought a 7 piece dining set from Bob's in CASH..crisp $100 bills out of pocket (I say this for a reason, keep reading). The day of my delivery (yesterday) I got a phone call saying one of the chairs had broken so they were going to send the rest of the set and send out a new chair a few days later. When the delivery men come (men who could barely speak any english!) one of them walked into my house without knocking!!! My 3 y/o was right there by the door when he quietly came into my house...thank goodness I was right in the living room and saw it for myself, otherwiae had I not seen him come in he would have scared the *** out of me. Anyway, the two guys unload every piece of my set out of the truck and let it sit out there in the rain for at least 15 minutes until the *** who walked into my house like he owned it came in to tell me the legs to the table weren't the right ones! Then he asks me if he could use my phone to call the 800 number about the issue, which I really don't care about using my phone, but funny how after 5 minutes of him being on hold he hangs up and then dials the number on HIS phone! So they take the whole thing back and they rescheduled another delivery a few days later.
Well, today thinking about it at work, I figured this was a sign of bad luck to come with this set so I went back to the store to cancel the delivery and get a refund and planned on using the money towards Jordan's Furniture. And this is why I mentioned that I paid every penny out of pocket in the beginning...they would not issue me a refund unless it was by check which I would not receive until exactly 1 week later! So, they are withholding MY money for another week in the bank while they make interest off it by the bank without having to pay ME interest for holding MY money! I understand it's a lot of money for furniture, but if I'm paying straight up cash for it, then I want a cash refund, plain and simple. Luckily, my father helped me out by paying for a new set at Jordan's furniture until I get my check from Bob.
Then the lady at the customer service desk gives me 2 phone numbers to call about the situation. The first one she says is a "customer service line"...no it was just another store location. Then she gives me the "corporate number"...no that was also just another store location.
Also, my sons birthday party is in 2 weeks. Had my father not helped me out by getting me the new set at Jordan's today, I would not get a set in time for the party and none of the guests would have anything to sit on other than the couch. Bob's literally was going to force me to wait another week to go out and purchase furniture because the only money I had for it was the money I gave them. ***
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.