I bought a power reclining chair at Bob's, paid $49 for their "Goof Proof Warranty" and was told by the salesman "if anything happens to the chair within 5 years, it will be replaced." In less than 3 months the chair broke, the arm rest separated from the back and is lower. I did nothing to the chair, it just happened.
Bob's says that they are not responsible because it is not a factory defect, etc. The 5 year goof proof protection company is saying that they are not responsible because it was not caused by a single incident so it has to be wear and tear. Do you want to buy from a company in which wear and tear in less than 3 months is acceptable?
So they are telling me that I am stuck with a chair that they could not make well enough to last 3 months. Where is the pride, where is the care for customers, in this case certainly not at Bob's.
Product or Service Mentioned: Bobs Discount Furniture Warranty.
Reason of review: Damaged or defective.
Monetary Loss: $523.
Preferred solution: Let them replace the chair with another or full refund.