WE purchased all new furniture when we bought our first house 2 years ago and we spent about $6,000 total, including a new bedroom set, living room and kitchen table with chairs. We have since then placed 3 complaints with the customer service department regarding quality, and we have been denied 2 times so far by their "protection" plan provider, Guardsman, which is a Valspar company.
The finishing on the tables are peeling and chipping, granted some is due to putting water glass on the table, but I have had cheap tables from IKEA withstand the same in a 5 year period, that Bob's table could not take for more than a couple of months. The protection plan is supposed to cover water damage, but not so when you file the claim. Every chip we have reported that is not a water damage is considered by Bob's certified technicans to be water damage.
We had our coffee table repaired because it was missing parts from the factory, and instead of replacing the parts, the technician ducktaped the table!! I will never spend another dime in their store and this 3rd complaint is our very last before I file an official complaint with BBB as well as Consumer advocacy groups in New England where Bob's operate.
Monetary Loss: $4000.