We bought a sofa from Bob's and when the truck got here my sofa was on top of two chairs about 8 feet high. How it got there is a mystery!
Probably a fork lift. The two delivery men that were delivering the sofa dropped the sofa off the truck purposely. Well, needless to say when they came in to unwrap the sofa from the cardboard and plastic, they had gotten all the staples all over and embedded in my new carpet. So sitting on the sofa I hear a noise coming from one end of the sofa!
Low an behold the springs popped off from both ends and were rubbing on the wood and starting to poke through the seating area. Called Bob's Customer Service and they are taking it back and will refund my money! Return date is 3/23/2016 between 0845-12:45.
I hope this goes smoothly as they make it to be. Don't buy from this company, EVER!
Product or Service Mentioned: Bobs Discount Furniture Sofa.
Reason of review: Damaged or defective.
Monetary Loss: $536.
Preferred solution: Full refund.
Bobs Discount Furniture Cons: Delivery service.