Bronxville, New York
Resolved
2 comments

Update by user Oct 01, 2012

Since I posted about Bob\'s Discount, I came in contact with a representative who helped me find a solution to my initial problem. The flawed piece of furniture was picked up and my issue was addressed. Overall I am happy that I had the opportunity to resolve the issue.

Original review posted by user Aug 31, 2012

I purchased a sofa at Bob's Discount Furniture and 10 months later, the sofa frame, which according to the manufacturer website, (http://marchfunituremfg.com/) is protected by a 5 Year Limited Warranty, is protected. I called and emailed the manufacturer and was turned down for repair services.

The manufacturer is unprofessional and uncourteous. Further, it turns out that the manufacturer's warranty does not apply to purchases made at Bob's. This is misleading and unfortunate.

Please boycott Bob's Discount Furniture. Furniture dealers, please do not do business with march funiture mfg located in north carolina (http://marchfunituremfg.com/).

Product or Service Mentioned: Bobs Discount Furniture Sofa.

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abbienader2012
#539528

Bob's Discount merchandise is not covered for at least a year. The Pit merchandise is not covered under any warranty whatsoever.

Also, the "March manufacturing company" contacted me to say that the company had shut down and has now been replaced by the "May Manufactuing Company" (with the same contact information, same email address, and same exact location).

In the meantime the website says absolutely nothing about the March Company shutting down. The website is still live, and the contact form is still functional.

Bob Cares
#538761

Hi Abbie,

Our merchandise is covered by at least a 1yr manufacturing warranty. I'd love to see what I can do to assist. Please email me at BobCares@MyBobs.com with your order info...Thanks, Eric.