We purchased the extended warranty thinking it would protect us if the furniture was sub-par. It didn't.
The furniture broke in the second year of the 5 year warranty and we went to Bob's to make sure we contacted the right people for repair. The provided a number and after waiting for 2 weeks, the guy that showed up told us we called the wrong people. He said we actually had to contact a company based in Minnesota (we are in NY), fill out a form, wait until the company contacted us and hope they decided to send someone out. Unfortunately we are now down a piece of furniture for the holidays.
Bob's also contacted us form an automated line asking if we were satisfied. We were told that we would be contacted within 24-48 hours by a live person after we awarded them a 1 out of 5.
Six days later, no call, and no responses to e-mails either. Save your money and shop elsewhere.
Product or Service Mentioned: Bobs Discount Furniture Loveseat.