Washington, District Of Columbia
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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard.

4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that leather gets, I mean thin little pieces of the sofa are peeling away and dropping off, in places that we don't normally sit - like the side of the cushion. By the way, the "leather" is apparently exceedingly thin, because after it flakes off, all that is left is some kind of mesh material. The flaking is now proceeding at an advanced rate.

Of course I call up Guardsman, send off all the paperwork they ask for and wait expectantly. In the meantime we try and Google this flaking and peeling, and start seeing people talking about "bonded" leather which apparently cheap leather that is resurfaced in a process similar to vinyl. And guess what bonded leather does as it degrades? .... if you guessed flaking and peeling, give yourself a big hand! FYI, I see that bonded leather is rated as some of the worst quality leather around. Not to mention the advanced rate at which it degrades.

By now we are sufficiently alarmed that we call Bob's direct, and we explain the problem to them. They send out a guy. He arrives promptly on the day, right on time too. Takes a 20 second look at the damage, shakes his head and tells us that he has a "pen" that he could try and use. but he doesn't think it will do any good. A pen?...really?.. to try and repair the huge swaths, with tons of little flaked off bits?

He departs, 10 minutes after he arrived, referring us back to head office.

So we call Bob's where they quite happily tell us that their couch is quality leather, not bonded leather (perish the thought!). We then ask them how a quality leather couch can start to flake and peel, after 4 years of minimal use. Their response is to tell us that we are beyond their 1 year warranty and they cant help us. Asked for a supervisor, got the I year warranty answer again.

Guardsman also calls back a day later... to tell us that they don't cover this kind of damage. On the plus side, the lady does thank me for calling Guardsman and wishes me a nice day.

So to sum up... what you're getting from Bob's is the cheapest quality of leather, that's not going to last you more than a couple of years. I highly recommend them if you are buying "leather" furniture that you're only going to need for a year. Beyond that, the stuff literally peels away, and you're on your own (although their repair guy may show up with his "pen"). As far as the "Goof Proof" warranty goes... god luck with that!

I understand that to some extent you get what you pay for, cheap goods for cheap prices... but lets be honest, it's not as though the couch was some bargain basement price of $99.99.... it wasn't exactly cheap, especially when you added in their wonderfully useful "Goof Proof" warranty.

Thanks Bob, you certainly do "care" about your customers!

I'll be looking to talk up my Bob's experience with as many people as I can.

Review about: Leather Sofa.

Review #254128 is a subjective opinion of a user.

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Same thing happen to us. We called them today. I will keep everyone posted on the outcome of my call with them.
Anonymous
Standish, Maine, United States #1241318
This sounds just like me. I bought a--so i thought--a genuine leather sofa. turns out its pleather! started peeling after 1 year. they told me 'can't help you'. I will never buy anything from this company ever again.
Watchdog
#1220961
File any complaints to the FTC. Www.ftc.gov this sounds like false advertising.
Anonymous
Allston, Massachusetts, United States #1201811
I have exactly same issue and wouldn't recommend getting any furniture from any Bob's furniture
Mary
Bronx, New York, United States #1121453
same issue here. Purchased Mercury sectional in red and it's flaky all over and Bob Stores states they are not responsible. Never again and I will make sure my experience will not be repeated by others. amazing...you work hard, save money and you encounter this... very sad of the outcome. Bronx, NY
Anonymous
#1103846
I am having the exact same problem. Flaking and peeling everywhere. I took a cushion with me and walked into my local Bob's on Columbus Day (big sales weekend) and they nearly ran me out of the store. The manager did take my number and called me that week saying he would try to help but in the end I was told there was nothing they could do. Good proof turned out to be a complete waste of money. My couch is 4 years old and my good proof plan was for 5 years but they said they only cover accidents and not normal wear and tear which is what they deemed to be my problem. I'll never buy from Bob's again.
Anon
#1101793
I'm having the same problem. My three seater couch is literally destroyed. It's absolutely disgusting to look at. We've only had this couch 2 years and it's beyond gross. The arm rests and the middle of the seats are all flaked off and leave some miscolored fabric. The flakes get EVERYWHERE. Currently looking into a sectional now because this is the WORST quality couch I have ever seen. Paid over 1000 for just the couch and loveseat. Will never buy from them again.
Anonymous
#1093743
This definately is true don't forget about the springs that fall out. Sad.
Anonymous
#1090157
I had the same experience. My couches are 3 years old and they look like I just picked them up on the side of the road. Bobs is a terrible company that misleads, and mistreats their customers. They have offered me a $700 credit to use on new furniture. I would of course have to add another $500 to repurchase the same crappy couch I bought 3 years ago! My next step is to tell them to take their $700 and spend it on customer service training classes and hiring a lawyer. It is despicable what they are allowed to get away with.
Anonymous
#1072677
I also purchased Bob' s furniture and have experienced the same peeling . I was told it was every day wear. Which would make sense if it wasn't in places where you don't sit and the furniture just made 4yrs If you buy Bob's furniture don't get goof proof its not needed because once it expires is when everything starts to fall apart.

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