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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard.

4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that leather gets, I mean thin little pieces of the sofa are peeling away and dropping off, in places that we don't normally sit - like the side of the cushion. By the way, the "leather" is apparently exceedingly thin, because after it flakes off, all that is left is some kind of mesh material. The flaking is now proceeding at an advanced rate.

Of course I call up Guardsman, send off all the paperwork they ask for and wait expectantly. In the meantime we try and Google this flaking and peeling, and start seeing people talking about "bonded" leather which apparently cheap leather that is resurfaced in a process similar to vinyl. And guess what bonded leather does as it degrades? .... if you guessed flaking and peeling, give yourself a big hand! FYI, I see that bonded leather is rated as some of the worst quality leather around. Not to mention the advanced rate at which it degrades.

By now we are sufficiently alarmed that we call Bob's direct, and we explain the problem to them. They send out a guy. He arrives promptly on the day, right on time too. Takes a 20 second look at the damage, shakes his head and tells us that he has a "pen" that he could try and use. but he doesn't think it will do any good. A pen?...really?.. to try and repair the huge swaths, with tons of little flaked off bits?

He departs, 10 minutes after he arrived, referring us back to head office.

So we call Bob's where they quite happily tell us that their couch is quality leather, not bonded leather (perish the thought!). We then ask them how a quality leather couch can start to flake and peel, after 4 years of minimal use. Their response is to tell us that we are beyond their 1 year warranty and they cant help us. Asked for a supervisor, got the I year warranty answer again.

Guardsman also calls back a day later... to tell us that they don't cover this kind of damage. On the plus side, the lady does thank me for calling Guardsman and wishes me a nice day.

So to sum up... what you're getting from Bob's is the cheapest quality of leather, that's not going to last you more than a couple of years. I highly recommend them if you are buying "leather" furniture that you're only going to need for a year. Beyond that, the stuff literally peels away, and you're on your own (although their repair guy may show up with his "pen"). As far as the "Goof Proof" warranty goes... god luck with that!

I understand that to some extent you get what you pay for, cheap goods for cheap prices... but lets be honest, it's not as though the couch was some bargain basement price of $99.99.... it wasn't exactly cheap, especially when you added in their wonderfully useful "Goof Proof" warranty.

Thanks Bob, you certainly do "care" about your customers!

I'll be looking to talk up my Bob's experience with as many people as I can.

Review about: Bobs Discount Furniture Cushion.

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Anonymous
#1506190

i bought furniture from the just a year old and it is doing the same thing SO disappointed in Bob's. As a single mom i spent a lot on this and it sucks! was going to go back to them but looking elsewhere now

Anonymous
#1460303

I bought a black leather sectional in 05 and now 3 years later it’s flaming and peeling, called Bob’s about the goof proof and emailed them pictures upon their request and the told me that it’s not a factory defect and they won’t do anything to help me. So now I have a piece of *** sectional with a useless 5yr warranty. Thanks Bob’s for pretty much ripping me off

Anonymous
#1417977

Wow! I had the same exact experience with a Bob's sofa. I will never buy anything from them ever and I will be sharing the story with anybody I know thinking of buying furniture.

Anonymous
#1415362

We also have the exact same problem with peeling "leather" on our sofa and also purchased the waranty. We were given a similar story after sending a letter and a photo.

No reply.

Disgusted with their *** story. Spreading the word to stay away from Bob's discount furniture.

Carol

Carolhtango@gmail.com

Anonymous
#1395912

Had peeling issue as well. After 1year .

Called and the degerates they hire for customer service cannot even give me an explanation and look up my order number being I paid extra for wear & tear /good proof. Good luck with that.

Your actually paying extra for them to feed you a line of *** .. Bob and his wife should be in prison for ripping people off .

Anonymous
#1392254

I am experiencing the same peeling mess after 4 years. Very disappointed with this product.

Anonymous
#1366648

Had the same problem....exactly minus the issues with the repair aspect you had....was about to get a new couch at Bobs, not bonded leather lol and told the sales guy and he mentioned that calling the customer service department to advise them as there was a huge issue with those particular couches and that Bobs may credit me some or all of my money back toward a new couch! Mind u, it's 3 yrs old but in bad shape from limited use.

So we did while at the store and boom, full credit of 1400$ and no delivery charge on new couch! Needless to say we were thrilled! Bobs should however have sent out letters to those who purchased ithese couches as opposed to just finding out by chance!! So if you have one, make a point to go into a store or call customer service.

All they want back is the original couch! Didn't even ask for pics and had no goof proof!

Anonymous
Newark, New Jersey, United States #1345366

Same problem with flaking off our "leather couch". Looking for some one to make me a cover for this couch.

Otherwise either get a real leather couch for $3000+ or cloth one :(.

For those of you looking for more like me, here is an idea. Get measurement of every side of this couch and make cut out of paper for each section, pick out a fabric, and get someone to saw it together.

Anonymous
Elmhurst, New York, United States #1343198

Having the exact same experience with Bob's Furniture..

Anonymous
Saint Louis, Missouri, United States #1334777

I agree, CHEAP CHEAP CHEAP!

Anonymous
Merrick, New York, United States #1286876

Same thing happen to us. We called them today. I will keep everyone posted on the outcome of my call with them.

Anonymous
Standish, Maine, United States #1241318

This sounds just like me. I bought a--so i thought--a genuine leather sofa.

turns out its pleather! started peeling after 1 year. they told me 'can't help you'.

I will never buy anything from this company ever again.

Anonymous
to Anonymous Saint Louis, Missouri, United States #1334779

Me either

Anonymous
#1220961

File any complaints to the FTC. Www.ftc.gov this sounds like false advertising.

Anonymous
Allston, Massachusetts, United States #1201811

I have exactly same issue and wouldn't recommend getting any furniture from any Bob's furniture

Anonymous
to Anonymous Saint Louis, Missouri, United States #1334781

Agreed

Anonymous
Bronx, New York, United States #1121453

same issue here. Purchased Mercury sectional in red and it's flaky all over and Bob Stores states they are not responsible.

Never again and I will make sure my experience will not be repeated by others. amazing...you work hard, save money and you encounter this...

very sad of the outcome. Bronx, NY

Anonymous
#1103846

I am having the exact same problem. Flaking and peeling everywhere.

I took a cushion with me and walked into my local Bob's on Columbus Day (big sales weekend) and they nearly ran me out of the store. The manager did take my number and called me that week saying he would try to help but in the end I was told there was nothing they could do. Good proof turned out to be a complete waste of money.

My couch is 4 years old and my good proof plan was for 5 years but they said they only cover accidents and not normal wear and tear which is what they deemed to be my problem. I'll never buy from Bob's again.

Anonymous
to Anonymous Lyndeborough, New Hampshire, United States #1334799

I just found out from the Manchester NH store that they were giving refunds to people with the flaky leather couches. When I inquired they said my goof proof had already ended.

Yet I bought the couch and owned it during their decision to stop carrying the bonded leather and during this refund process. I am going to be trying to pursue still getting a refund since no one contacted me to tell me I was entitled to one.

Anyone else hear this? Email me if you have more info: cgod4it@gmail.com

Anonymous
#1101793

I'm having the same problem. My three seater couch is literally destroyed.

It's absolutely disgusting to look at. We've only had this couch 2 years and it's beyond gross. The arm rests and the middle of the seats are all flaked off and leave some miscolored fabric. The flakes get EVERYWHERE.

Currently looking into a sectional now because this is the WORST quality couch I have ever seen.

Paid over 1000 for just the couch and loveseat. Will never buy from them again.

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