Bobs sent someone out to repair the broken arms of the sofa bed.the real problem was the cushions on the sofa bed and love seat.
I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August.
I was told by customer service that once the coils were delivered someone would come out and repair the cushions I still don't understand why I had to pay anything when I should have been offered a contract to take care of all of this and the cushions should not have to be repaired three years later.the coils are to be shipped.
More Review Details
|Product or Service Quality|
|Advertised vs Delivered|
|Style and Design|
|Value for money|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Length and time that it took me to get some assistance
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