Resolved

Bobs sent someone out to repair the broken arms of the sofa bed.the real problem was the cushions on the sofa bed and love seat.

I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August.

I was told by customer service that once the coils were delivered someone would come out and repair the cushions I still don't understand why I had to pay anything when I should have been offered a contract to take care of all of this and the cushions should not have to be repaired three years later.the coils are to be shipped.

I didn't like: Length and time that it took me to get some assistance.

Review #934011 is a subjective opinion of a user.

2.9
Website
Staff
Diversity of Products or Services
Price Affordability
Value for money
Reliability
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Warranty
Style and Design
Product or Service Quality
Delivery Service
Reason of Review / Monetary Loss Damaged or defective / $1300
Preferred solution Deliver product or service ordered

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