Bobs sent someone out to repair the broken arms of the sofa bed. the real problem was the cushions on the sofa bed and love seat.
I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August.
I was told by customer service that once the coils were delivered someone would come out and repair the cushions I still don't understand why I had to pay anything when I should have been offered a contract to take care of all of this and the cushions should not have to be repaired three years later. the coils are to be shipped.
Product or Service Mentioned: Bobs Discount Furniture Sofa Repair.
Reason of review: Damaged or defective.
Monetary Loss: $1300.
Preferred solution: Deliver product or service ordered.
Bobs Discount Furniture Cons: Length and time that it took me to get some assistance.