South Ozone Park, New York
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Bobs sent someone out to repair the broken arms of the sofa bed.the real problem was the cushions on the sofa bed and love seat.

I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August.

I was told by customer service that once the coils were delivered someone would come out and repair the cushions I still don't understand why I had to pay anything when I should have been offered a contract to take care of all of this and the cushions should not have to be repaired three years later.the coils are to be shipped.

Review about: Bobs Discount Furniture Sofa Repair.

Reason of review: Damaged or defective.

Monetary Loss: $1300.

Preferred solution: Deliver product or service ordered.

I didn't like: Length and time that it took me to get some assistance.

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