I bought a new matteress at Bob's Discount Furniture. The matteress was priced right and is comfortable.
The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a tech guy over a week later. The tech guy said that the frame was damaged by accidental customer damage and not manufacturer defect (hello the *** thing should last 10-15 years not 3 weeks!).
Then the store told me that they would not replace the frame because I did not by the Goof Proof (or whatever) plan on the frame. I was NEVER offered the plan. It was only offered to protect the mattetress (which I bought).
The ads practically scream that they guarentee 100% customer satisifation, but that is ***!
Even though I am very happy with the mattress and what I paid, I will never EVER by anything from Bobs again!
Product or Service Mentioned: Bobs Discount Furniture Bed.