Egg Harbor Township, New Jersey
Not resolved
1 comment

This is exactly what happened to me. Went to Bob's Mays Landing, NJ.

Greeted by a friendly middle-aged man, and we went to look at recliner sofas. I got distracted by my son and the next thing I saw was the salesman, who was helping me, talking to a young couple. I told him he was rude. I should have left then.

I didn't. He passed me off to a woman named Mary. I purchased a motorized recliner; it was delivered a few days later. As the sofa was being lowered from the truck, the person in the truck dropped it.

They brought it in and assembled it but never checked it. I was asked to sign a form at 3 spots. Unfortunately, I did without reading. The recliner did not work.

Called customer service and was told it would be 5 days for a service tech. I couldn't believe they wanted me to wait 5 days for a defective product. I complained and said I didn't want the sofa. They said that I couldn't return it because I took delivery.

What a crock. Everyone I talked to after that was rude and unprofessional.

I will never purchase anything from that store again. Please don't patronize Bob's, they rip you off and have terrible customer service.

Product or Service Mentioned: Bobs Discount Furniture Recliner.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

you're lucky you didn't buy from Kensington.....5K worth of living room furniture....falling apart within 2 months (warranty purchased was worthless and a rip off)....and the *** who owns Kensington...refuses to make good on his garbage!!!!