When my sales person sold me this goof proof insurance, he said it was for anything that went wrong with my furniture for 5 years. He said with me having 3 children it was a no brainer.
My son banged a hot wheel car on the new dining room table and caused a good 10 nicks in the wood. When I called to report it, they said since it was repeated (as in my son hit the table 10 times) I should have been able to stop it so it wasn't covered.
When I tried to contact Bob's, I was transferred all over creation and spent way too many hours on hold. I also used their online contact tool which states you will receive a call within 24 hours.
BS! I filled out that *** form every day for 2 weeks and still have not received a call from them.
Nice customer service eh?
Product or Service Mentioned: Bobs Discount Furniture Table.
Monetary Loss: $250.