New York, New York
Not resolved

I have had the worst expierence with Bob furniture and will never purchase anything from this store again. I been waiting for months for a staircase replacement fro one of my bunk beds and it is a safety hazard for my children.

They finally gave me a delivery date months later due to the staircase being out of stock on saturday April 9th 2016. The delivery team comes and do not have the staircase. Customer service is called and I have to wait again weeks because this staircase is out of stock because somebody messed up on the paperwork. Goof Proof is a waste of money and a joke because it does not cover anything.

In order for them to replace my staircase I had to write the better business bureau. I am so frustrated at this point.

My sons have to sleep on an air bed in my living room for safety issues. Anyone using bob needs to ask many questions before purchasing furniture from them.

Product or Service Mentioned: Bobs Discount Furniture Customer Care.

Reason of review: Poor customer service.

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