Bobs Discount Furniture - Bed Review from Philadelphia, Pennsylvania

1.4
Details
Third day taking off of work to wait for delivery of my five year old's $800 bed - third day they can't put it together. First time they didn't even call to tell me the delivery was cancelled because parts were on back order until June 13th. I changed the bed and next delivery, that bed was messed up so they schedule it again and now the rails for this bed are on back order until July 11th. I strongly suggest you go to ANY different furnitire store.
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Review
#642234 Review #642234 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Problem with delivery

Bobs Discount Furniture - Bed Review from Hartford, Connecticut

1.1
Details
Had the worse possible experience with A furniture company. Bobs furniture company about 6 months ago I brought a bed room set for my child's room it was not delivered until about 6 weeks after the expected delivery date. Now while my daughter was in bed it fell apart since it is still under warranty we called Bobs the sent some out who did not even have the information they needed to contact us he fill out a report then told the associate at the company that I refused to have work done in addition as her the associate it is not a manufacture defect so I would have to buy the parts to fix the bed how is this not a manufactures defect when the bed fell apart while my child was in my husband had to fix the bed and we still have to make the payments these are the worst quality furniture a in the world. I will definitely let my friends, family and anyone else I come in contact with never to buy Bobs furniture because the standards are beyond poor and they will only be throwing their money away
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Review
#611958 Review #611958 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Warranty issue

Bad Bob s | Bobs Discount Furniture in New York, New York

2.0
Details
In the beginning with one or two stores quality control can easily take place. a small company can get great reviews. prompting the company to branch out and open more stores. the problem is when that happens companies forget to strengthen their quality control dept along with expansion. thus you wind up with many of the terrible issues now being experienced by current Bob's customers. I have watched the advertisements on TV and was getting ready to become a customer but after reading the reviews/complaints I will steer clear of Bob's . late delivery is one thing. but issues like bed bugs, molded furniture supports, low quality leather etc. are issues I don't need or want to deal with. get it together Bob's, too many complaints.
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Review
#609430 Review #609430 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Cons
  • Quality
  • Delivery service
Reason of review
lost a customer

Bait and switch!! | Bobs Discount Furniture in Chalfont, Pennsylvania

1.0
Details
I was in the Langhorne Pa store on Sat. 2/28. I wanted to buy a metal bed frame for a king size bed. I saw it on line for $70.00. So I traveled from Chalfont Pa to purchase the item. When I arrived, I was told it would cost me $39.99 for dilevery- which is outragous. So I thought about and told the sales rep that if I woukd purchased it on line, delivery would be cheaper. The sales rep talked to the manager and I was told that I could get FED-EX delivery for $9.99. So he wrote up the sale. Then we went to the "office". As my mom ( who is old and not healthy) waited for 45 minutes at the sales desk, the cleck kept reading a book and calling people. We finally found out that you cannot FED-EX bed frames!!!. I walked out@#!!
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1 comment
Anonymous
#958027

Chalfont customer ...you should of had that bed frame in your hand and walked out the door with. it all stores have stock and are kept updated ...im very sorry you had a bad experience if you were my customer you would be happy ...

Review
#601845 Review #601845 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Cons
  • Customer service
Reason of review
Poor customer service

Bed bugs | Bobs Discount Furniture in New York, New York

1.4
Details
Bob deliver a bedroom set and a living room set and they have a lot of beg bugs. My landlord have to bomb the house, which cause her alot of money to do. Bobs is very rude about the situation and will not take any responsibilities. I will never buy anything from Bob's Furnitures and will not recommend anyone to buy their products. The beg bugs ruin by body. I have some many spots on my hands and legs. I plan to take them to small claims count. I am sure I will get alot of witness to this. Customer service are very rude.
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Review
#592730 Review #592730 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Pros
  • Great sales team
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Price reduction

Bobs Discount Furniture - Bed Review from Nomans Land, Massachusetts

2.6
Details
Great intial service. Sales person knowledgeable and helpful...but all downhill from there. Upon delivery bed rails were mismatched and footboard lacquer peeling. Called and solution was for me to pay for the WRONG bed rails to be delivered back to them and in turn they send me the correct ones. Told it would take 5 days for redelivery. 5th day came no delivery....told they forgot to put them on the truck and that they changed my delivery date for that Friday. Asked why no one called customer service had no response. Claimed I could get compensation for my disservice after I received my bed rails. When merchandise received called for compensation. Told they would give me a $50 yes $50 gift card to their store!! Why would I want a gift card to a store that I just had poor service with?!! Customer service agent had no answer. Agent was confused about their financing bank and how I would be credited my money. Unable to give me any confirmation that the $50 would be taken off of my account instead of sending me a gift card. I will NEVER buy anything from Bob's again. How is a $50 gift card compensating someone who spent almost $4000 in your establishment?!! Ridiculous
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Review
#586270 Review #586270 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Order processing issue

Bobs Discount Furniture - Bed Review from Forty Fort, Pennsylvania

Where to start. I placed an order for a day bed and dresser received the wrong the wrong bed and no dresser at all, had to go back to store to reorder the bed i already ordered but was delivered incorrectly. Dresser whole other story, they couldnt do anything about it for 3 days because according to them it was delivered even though it was not and their delivery company confirmed it was not bc it was damaged, 2nd delivery every piece they delivered was damaged so its now been a week my 5 year old has gone without a bed on top of a wrong box that was left in my house smashing down onto her head. Customer service, what funny term, since they have none. Dont buy from Bob's unless you want a headache, a mess made out of your house, and no merchandise, but pay for it. Oh and not to mention the loss of wages for waiting for them to deliver. I wonder how many times it would take them to actually deliver unbroken good quality furniture. Guess never since their quality obviously is lacking. Bob's Wilkes Barre, Pa
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Review
#583157 Review #583157 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Order processing issue
1.0
Details
Bobs furniture is a complete joke. Bought a bobopedic bed from them 5 years ago with a "15 year" warranty. My husband is sleeping in a huge hole on his side of the bed. A service tech came out and placed a 1# board across his side of the bed to "measure the...
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2 comments
Anonymous
#941996

I'm assuming the tech used a board to give a flat surface from which to measure the depth of the indentation. I've heard of a string and tape measure being used.

The tech should have told you how deep the hole was and how deep it had to be to be covered under the warranty. But yeah, perhaps 265# is too much for that particular mattress.

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Review
#576880 Review #576880 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Warranty issue

BOBS FURNITURE STORE WILL GIVE YOU BITES/NIGHTMARES | Bobs Discount Furniture

So I had just got whole house remodeled.So we decided to get brand new bedroom sets for my kids room. I spent over $3000 in the store located in Totowa,NJ location. As my kids was coming to me covered in red *** marks i thought it was mosquitos until I woke up and walked in their room and saw a bedbug by my daughters head.It was a *** nightmare.I called them for them to act like they didnt know what I was talking about.I always wondered why they was selling all the bed bug covers in the store.That is why.I will never by another thing out of there.I didnt have them before until I purchased their furniture from BOBS FURNITURE.The furnitue is cheap,doesnt last long,falls apart easily.I did speak to some of the workers sho handled furniture there and they said they sure do have them.What a waste of money.What a real life nightmare.Be very very aware.
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Review
#568599 Review #568599 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Damaged or defective

Bobs Discount Furniture Bed Review

I BOUGHT THE LOUIE HEAD BOARD FOR MY QUEEN SIZE BED AFTER A COUPLE OF MONTHS ME N MY HUSBAND WOKE UP IN THE MIDDLE OF THE NIGHT THE BED CRACKED N SPLIT IN HALF ITS HORRIBLE N CHEAP MATERIALS N THE WOOD IS HORRIBLE I WOULD NEVER PURCHASE A THING FROM BOBS AGAIN I WENT BACK 2 RAYMOUR N FLANIGAN N THE PPL @ BOBS ARE NOT HELPFUL
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Review
#563013 Review #563013 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Damaged or defective