Product: Bobs Discount Furniture Customer Care Clear all filters (0 of 56 reviews match)
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Bobs Discount Furniture - Sofa defect in material.

Bobs Discount Furniture - Sofa defect in material.
Bobs Discount Furniture - Sofa defect in material.
Bobs Discount Furniture - Sofa defect in material.
Bobs Discount Furniture - Sofa defect in material.
Having a problem with replacement cushions. Have five cushions in my home all on except a bowl manufacturer defects. Reached out to Bob’s about 12 times still waiting for answers. Have a good proof but does not seem to help. I will never purchase another product from Bob’s again
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Bobs Discount Furniture Customer Care
#1403581
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I purchased a sofa and love seat from Bobs I didnt have it long it started to fall apart. I bought the goof proof warranty. I called Bobs customer service to come look at it, they told there was nothing they could do about it. My wife went back to the store to...
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SwiftEel
SwiftEel

I'm waiting to receive a delivery of a sofa from Bob's. I paid for the goof proof insurance. Did they say why they didn't honor it? Thanks

4.7
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Bobs Discount Furniture Customer Care
#1297793
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I visited the Villa Park (Illinois) store on June 16, 2018. I wanted to look at their mattress offerings. My first impression, as I walked into the store, was reminiscent of a sleazy 1960s used car dealership; at least a dozen starving salespersons were perched by the...
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Bobs Discount Furniture Customer Care
#1289979
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Resolved
Had pretty good experience with the sales staff (only reason for the 2nd star), but Bob's customer service is absolutely terrible. I have had my power reclining sofa for barely over a year and it stopped reclining. Called customer service, they will send someone out in...
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2.1
Product
Bobs Discount Furniture Customer Care
I liked
  • Salesperson
I didn't like
  • Furniture quality
  • Service person responsibility
  • Customer service
#1278513
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when we purchased our sleep sofa in 2016 we had to have it repaired as the cushion was ripped and then less than a year later the couch started sinking. We went back to the store in Stoughton/randoph and spoke with the store manager as there was nothing he could do he...
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Bobs Discount Furniture Customer Care
I liked
  • Sales rep
I didn't like
  • Run around and lack of communication
  • Terrible customer service
  • Customer service
#1278352
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Bobs Discount Furniture - Bob's Discount Furniture at Totowa

I just want to give a shoutout to Mr Lee Richards for his outstanding service. I went to Rte 46, to find a recliner for my sister, he made her feel comfortable and assisted us finding a good one matching her sectional set.Mr Lee Richards is a good asset for the company.Uranie D.
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Bobs Discount Furniture Customer Care
#1228371
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My name is Paul Tremblay at 1567 Main St. in Berlin,NH03570 I was scheduled for a mattress (faulty) inspection on March 8th 2018..no-one called, no-one showed up... Icalled to reschedule and the date was set for March 29th 2018..no-one called so Icalled to confirm and...
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2.6
Product
Bobs Discount Furniture Customer Care
I liked
  • Mattress originaly
I didn't like
  • Being treated this way on service
  • Being treated wrongly by service
#1221084
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Bobs Discount Furniture - Worst experience ever

I recommend everyone to spend a little more money and buy from anyone but Bob’s Discount Furniture. Don’t make the mistake of your life. The customer service is rated below 0, and their service is the worst.
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Bobs Discount Furniture Customer Care
#1204832
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Bobs Discount Furniture - Great Experience

Went To Bob's And Got What I was Looking For!! Not Only What I Wanted but what Was In By best Interest As Far As Quality!! Thanks Bridgette For Your Help. If Only We Could Have More furniture Stores With Specialist Like Her
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Bobs Discount Furniture Customer Care
#1197127
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Bobs Discount Furniture - Poor customer service, stuck with furniture
Re: Bob’s Discount Furniture, Monroeville, PA First delivery from Bob’s Discount furniture 1/30/18: Large couch, console, and love seat.We were told this console could be placed anywhere – between the two large couch seats, or the two love seat pieces. Once in my home,...
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2.5
Product
Bobs Discount Furniture Customer Care
I liked
  • Delivery was on time
I didn't like
  • No option to return the product after delivery
#1189057
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