Product: Bobs Discount Furniture Customer Care Clear all filters (41 of 41 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I will never step foot in a Bob's again and advise every one to stay away from this scam of a company.It's going on 2 months and still waiting on my part for my chair that I keep getting told I'll have it in 7-10 business days (should be their slogan). The manager for...
Read more
Anonymous
Tracy Butler

I have had the exact same experience with Bob's and couch legs that were missing when my furniture was delivered. Two months, multiple parts orders that never manifested, and ...

1.3
Bobs Discount Furniture Greenfield, Wisconsin
Product
Bobs Discount Furniture Customer Care
#1070303
Reply to reviews
I recently purchased a Miranda ottoman that was too big for my living room.Wanted to return it for something else they woykdnt let me. Called Albany store still waiting for a call back it's been 2 weeks. Your customer service was very condisending and nor helpful at...
Read more
1.0
Product
Bobs Discount Furniture Customer Care
#1023103
Reply to reviews
Tried to purchase a dinette set that was advertised in store, on tv, and online, only to find out there is a 5 week back order and 2 week delay to deliver on top of that.I wanted to get my money refunded only to find out bobs has a hold on my funds and nobody was...
Read more
1.4
Product
Bobs Discount Furniture Customer Care
I liked
  • Price was reasonable
I didn't like
  • Poor cancellation procedures
  • Customer service
  • Cannot get a straight answer to the solution to the problem
#1022160
Reply to reviews

Bobs Discount Furniture - Great services

#1097638
5.0
Details
Starting from my sales person arlene in Secaucus she was professional and a lovely person excellent services, Also my delivery services was very punctual and the guys did a clean fast job .. i will buy again at this location and arlene thank you. bobs thank you for having phenomenal employees. Ps the manager from the pit dept should learn better managing skills .
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Bobs Discount Furniture Customer Care Review

#1018669
1.7
Details
Treated very poorly POOR Service
Comment
Show
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Bobs Discount Furniture Customer Care Review

#908379
1.5
Details
Bobs furniture has the worst customer service the sales lady followed us around and only spoke to my boyfriend wouldn't give me time of day I'm the one that's buying the furniture then the store manager did the exact same thing. We were both so aggravated we left it was such a bad experience we will never shop there again
Comment
Show
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money

Bobs Discount Furniture Customer Care Review

#854429
1.0
Details
We purchased our furniture and literally have paid for it 3 times at this point. Supposedly a new manager is in charge and they want to credit our account 2 payments to make up for their billing issues and lack of proper disclosure when we purchased our furniture. BUYER BEWARE! This is not an honest company to do business to purchase from ever!
Comment
Show
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
I went to pay my bill and didn't realize that I have to go to a bank instead, the young lady behind the counter was bothered that I had such a dumb question!!!Not once did she take her eyes off the computer screen to acknowledge my presence. I guess once they sell you...
Read more
2.3
Product
Bobs Discount Furniture Customer Care
#1014158
Reply to reviews
Okay my husband and I went to Bobs in Newington, what ever happened to this place it used to be awesome -- my cousin worked there and the sales people used to jump all over the furniture to get to you -- I was shocked -- haven't been in for a couple of years but...
Read more
1.5
Product
Bobs Discount Furniture Customer Care
I liked
  • Not much
I didn't like
  • No variety
#996803
Reply to reviews
was in the market for a new reclining couch and really liked the Bobs Gladiator couch......had all the things I was looking for and was prepared to buy even though I was concerned about all the negative things I have read about Bobs service AFTER they sell you...
Read more
1.0
Product
Bobs Discount Furniture Customer Care
#937504
Reply to reviews
Not satisfied with the product at all the pillows are damaged and coils totally unsatisfied with product will never buy from them again.had furniture only three years and not understanding why the product is defective. I am not a large person so what could caused so...
Read more
3.2
Product
Bobs Discount Furniture Customer Care
I liked
  • Friendly staff
I didn't like
  • After purchase no help constantly calling
#934590
Reply to reviews
Bob's customer service takes bad service to an entirely new level.I have had some bad customer service in my lifetime, but never to the point where I was deliberately lied to. That is until I dealt with Bob's. They must actually coach their customer service reps to...
Read more
1.4
Bobs Discount Furniture Old Orchard Beach, Maine
Product
Bobs Discount Furniture Customer Care
I didn't like
  • Customer service
#902082
Reply to reviews
Bought the Goof Proof extra plan, figuring they'd honor it if I needed it.NOPE. After waiting on hold for 25 minutes, the customer "care" person grilled me about the stain, before I was disconnected. Called back only to wait another 30 minutes to be told the first...
Read more
1.0
Product
Bobs Discount Furniture Customer Care
#883193
Reply to reviews
I have had the worst expierence with Bob furniture and will never purchase anything from this store again.I been waiting for months for a staircase replacement fro one of my bunk beds and it is a safety hazard for my children. They finally gave me a delivery date...
Read more
1.5
Product
Bobs Discount Furniture Customer Care
#826608
Reply to reviews