South Ozone Park, New York
Not resolved

Not satisfied with the product at all the pillows are damaged and coils totally unsatisfied with product will never buy from them again. had furniture only three years and not understanding why the product is defective.

I am not a large person so what could caused so damages to a sofa bed and love seat what was advertised and what I received was defective furniture completely not happy. The cushions to both the sofa and love seat is disfigured(that is the only word that I can think of) Constantly calling Bob's furniture customer service and not being help and being told that I have the wrong protection plan this is what they gave me I did not choose that plan I would not have paid $100 plus for goof proof which only covers stains or accidental breakage.

Product or Service Mentioned: Bobs Discount Furniture Customer Care.

Reason of review: Poor customer service.

Bobs Discount Furniture Pros: Friendly staff.

Bobs Discount Furniture Cons: After purchase no help constantly calling.

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