Manufacturer: Bobs Discount Furniture Category: Delivery Services Clear all filters (26 of 26 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I purchased furniture to be delivered January 4th.All went as planned until the delivery crew hit my cable line while leaving in the delivery truck. They never stopped to acknowledge the damage. I called Bobs and placed a claim. I was then informed Bob's uses Diakon a third party delivery service, I was directed to Diakon to finish my claim. Diakon informed me they hire sub contractors to perform their deliveries, I tried for 10 days to call...
Read more
Anonymous

Anonymous I'd call Bob's and threaten an all out social media war! It's ultimately HIS responsibility! He needs to hire insured and/or bonded delivery contractors! I'm in Arkansas, but...

We purchased a $399 chair which seemed fairly priced and OK quality. We were promised that the day before the delivery we would get a call giving us a four hour window and that we would get a call 1 hour before the truck actually showed up. NEITHER HAPPENED. We had to go to the web site to get the status, which said delivery would be between 1:30-3:00. We purchased this for our brother and, since he has purchased few pieces of new furniture and...
Read more
Anonymous

Anonymous RM from Woodridge

Would that work? I asked him if we had a choice? He said they will call us regarding time and I said of course you will! We will never purchase from Bobs Furniture again. They dont care and customer service is useless and they are all trained to lie. The deliver companies they use are also horrible and dont care how they handle your merchandise. do not do buy from any of his furniture stores. As long as you do, he will keep getting away with...
Read more

Bobs Discount Furniture Delivery Service Review

#978779
This is the worst store to shop at. How come i spent $3,000 for a bed and still dont have it. A towel rack is in the way, why they cant deliver it. Call customer service and all she can say we will send a new crew next week. What kind of bull they running
Comment
Show

Bobs Discount Furniture Delivery Service Review

#947394
Same experience in North Hills Pa. The tracker is full of ***..changes to a later time every time you check...now the truck is stuck in the mud, it hasnt rained in days...so waiting for a tow truck which theyclaim maytake an additional 2hrs.and deliveries before mine...so what now its 6 p.m. what furniture by 12 midnight....
Comment
Show

Bobs Discount Furniture Delivery Service Review

#892710
1.5
It's taking them 3 different visits to deliver a bed and dresser. The delivery team is inefficient and customer service is poor .. Never again! Not worth the trouble
Comment
Show

Bobs Discount Furniture Delivery Service Review

#832718
3.6
Worse experience ever with a furniture place. Will never go back. They messed up on my items and my delivery.
Comment
Show
i bought a mattress and box spring got a text message delivery was wes 4 to 8 cleaned out the room threw the old mattress away lost 4 hrs of work and they never showed I called bobs at 6 they told me to wait till 8 at 815 spoke to a manager and she told me there was nothing she can do not even an apology this store is a joke and how the owner allows this stuff and brags how good he is on tv makes me sick I am on the floor they don't care they...
Read more
Purchased a dual power reclining sofa fot about $1000. Delivery day comes - sofa comes in two sections. They bring the first section in. Waiting for them yo bring the second section in when I'm told that they put the wrong second piece on the truck. Half was leather (what I ordered)...the other half was fabric. Was told by the one guy on the truck that spoke English (albeit not well) that I would be recieving a call from customer service. Three...
Read more
which means no furniture for me today. I spent ,y whole day trying to make sure bobs had the correct information to get through to me to make sure I got my delivery. Of all the people I spoke to no one got it right or could help me. I have 2 small children and now no furniture until Friday when is the earliest delivery. If I didn't get rid of the old furniture I would want a refund . The customer service was horrible and I am left with no...
Read more
Anonymous

Anonymous Sounds like your fault for not updating your phone number ***...

Ok, so after 2 visits to the nearest Bobs furniture store to measure our sofa and check it out, we decided to purchase one, even after reading all the negative reviews about customer service. The price was great, we got a call saying our sofa was going to be delivered Monday morning between 10-11 according to there state of the art tracking system, yeah right. Well they never showed up, then it was 1-2pm, never showed, then after numerous calls...
Read more
1.0
I didn't like
  • Delivery guys that do not show up
  • Delivery did not show up
#975792
Can't even express how disappointed I Am in your company, I've been given assurances now 3 times that I would receive the remainder of my furniture that I am currently paying for . I was told by your manager that December 12 would be the next available date . Have not received 1 call from you. This is the 3rd date I've been told . My concern with you is that I don't want to have furniture that doesn't match , It doesn't appear that you are going...
Read more
I ordered a bedroom set for $1200 and had to wait 3 weeks to get everything as it was back ordered. 3 weeks later and delivery comes but no footboard. Was told it was back ordered for another 2 weeks but did anyone call me before delivery? If your answer was no then you're correct. Then comes the day when they have it available and I ask for delivery after 6 because I work. I leave an hour early to then get a call at 6 to say the...
Read more
My husband told them which door to bring the furniture in and they had no idea what he was saying. He then asked them to remove their shoes after we saw all the mud, and he just laughed. We read the reviews after the fact, so now we learned the hard way to NOT shop at BOB's ever again. Now I wonder how this furniture will even hold up. Disgusted. Most quality furniture supply shoe covers to prevent this. Maybe they should order a huge supply of...
Read more
1.0
I didn't like
  • Delivery
  • Inability of deliver personnel to speak and comprehend english
#933213