My husband and I bought furniture from Bob's for our children. Two queen size bedroom sets.
We noticed one dresser was damaged with a huge crack about three weeks after we received the furniture. The crack looked like it was stained over and that someone at Bob's tried to hide the damage. We had gotten the protection plan and called them and they said they wouldn't do anything about it despite the pictures I sent that show there is no damage that we caused in the way of stain being removed or chips or anything after the fact. They still won't fix it and wouldn't let me speak to a supervisor.
This is what I get for getting cheap furniture for our kids. I will never use this company again and have written blogs and told everyone about the terrible experience and shotty customer service.
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.
Reason of review: Bad quality.