Horrible | Bobs Discount Furniture in Neabsco, Virginia

Recliner gives off nauseating smell. Have sprayed with vinegar and water and other odor eliminating sprays with no success. Customer service’s solution: open a window. Worst purchase ever made.
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Review
#1645701 Review #1645701 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Cons
  • Rude customer service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.7
Details
Telling anyone who will listen to never buy from here! - Bobs Discount Furniture
Telling anyone who will listen to never buy from here! - Bobs Discount Furniture
Telling anyone who will listen to never buy from here! - Bobs Discount Furniture
Telling anyone who will listen to never buy from here! - Bobs Discount Furniture
I'm on my 3rd couch and 2nd power recliner. I am beyond disappointed and quite frankly outraged by the lack of quality and customer service provided by this company. The service technicians and delivery guys have always been wonderful, but that's where the satisfaction...
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Review
#1522417 Review #1522417 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner

A chair mechanism -part broke ( $5-10) ,not covered under goof proof | Bobs Discount Furniture in Warwick, Rhode Island

3.8
Details
I was told the entire mechanism has to be purchased for $175.00 by me to repair the chair. NO THANK YOU. IF the chair was accidentally broken it would have been covered. Does that make sense?
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Review
#1490943 Review #1490943 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Pros
  • I liked the products i have purchased
  • I liked the employees
Cons
  • I was not happy with how the warranty was honored
1.5
Details
The mid wodden part of sofa is loose or cracked unknown . The part is internal so it cannot be fixed as per second tech. Their tech came twice both the answers were different.bobs customer service is so horrible they said it will not be covered under manufacture...
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Review
#1409874 Review #1409874 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Reason of review
Damaged or defective
1.0
Details
My Mom and myself have purchased furniture from Mybobs discount furniture such as couches, bed frame and table and chairs and to be honest their quality of furniture is not the best quality. Looks are deceiving, the furniture wears out rather rapid and does last years...
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Review
#1242500 Review #1242500 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Reason of review
Bad quality
1.2
Details
I made the mistake of buying a power recliner from Bob's with their 5 year "goof proof" warranty. I was told that if I had any issues with the chair, they'd be taken care of. I asked about the cushions, the motor/mechanism wear, structure, etc... I was told I'd have no...
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Review
#1204249 Review #1204249 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Cons
  • Terrible customer service
  • Quality of furniture
  • Useless warranties
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
Tags
  • Useless Warranty
  • Bobs Discount
  • Lying Supervisor
  • Garbage Quality
I bought a recliner from them within two days it started squeaking and breaking down I got lucky it also came with tags the tag said it was Italian leather when I found out it wasn't I brought the chair back and told him this was false advertisement they gave me my...
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1 comment
Anonymous
#1546845

You get what you pay for with Bob's, unfortunately. Cheap prices = cheap furniture.

Review
#1186552 Review #1186552 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Reason of review
Bad quality

Worthless Warranty | Bobs Discount Furniture

2.9
Details
We spent $660.00 on a recliner so my husband could be comfortable during chemo treatments. There is now a big gash in one arm, called for the "goof proof" extra warranty we purchased. NOT COVERED!!! They told me it isn't cut right down through the layers. So, I should have taken a knife and ripped it more????? I was sent a letter saying sorry, not covered. No answer from the email I sent in response. Try taking a phone photo of a black recliner to send as proof. They didn't send a real person to look. They based their decision on a photo. THANKS BOB. BE WARNED PEOPLE. DONT BOTHER TO SPEND MONEY ON A GOOF PROOF WARRANTY.
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Review
#1067835 Review #1067835 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Cons
  • Decision of the warranty company
  • Goof proof protection
Reason of review
Warranty issue
Loss
$660
Preferred solution
A replacement of my recliner
Called the store hoping for a repair, recliner 2 year old. We have no kids or pets so no good reason for this other then very bad quality. I bought a couch, love set and recliner for around $3000, should have stayed with vinyl but wanted a better quality and paid for...
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Review
#1037839 Review #1037839 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Reason of review
Bad quality

Bobs Discount Furniture Reviews

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Bobs Discount Furniture reviews
1.5
Details
My husband and I purchased a new leather recliner furniture set on September 30, 2016. My husband was sitting on the recliner and his keys that were hooked to his pants caught on the recliner near the left side of where your leg would raise and caused a tear. At that...
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1 comment
Anonymous
#1327640

Resolved

Review
#1033405 Review #1033405 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner
Cons
  • Customer service
  • Poor workmanship
  • Product quality and useless warranty
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Rip-Off
  • Leather couch defective
  • Goof Proo