Hudson, New Hampshire
Not resolved

I purchased a Sofa and love seat 2 1/2 years ago and it vow looks like I picked it up off the side of the road. The "Leather" not like any leather I have ever seen is beginning to peal and flake off of the seats and back of the sofa and love seat.

I called in to customer service and I was told there is nothing they can do as it is out of the 12 month manufacture warranty. Also because I moved down the street the could not send someone to look at it. Completely unhelpful and I was told there is nothing that can be done. I was also refused to be escalated to a higher level "this is as high as I can go no one will help me and the answer will not change". I am pretty sure if Bob came to my house and took a look at it he would be embarrassed to have sold me such a piece of ***.

So my advise is do not buy ANYTHING EVER from Bob's Furniture. Their slogan should be Home of the hope nothing goes wrong in 12 months sofa.

Review about: Bad Leather Quality.

Review #320477 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $900
Preferred solution Not specified

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New York, New York, United States #906291
what you bought was "bonded leather" couch, not a real leather couch. Bonded leather uses small fibers of leather; they are "bonded" to the outer surface. Bonded leather is basically vinyl. 2 - 3 years is about all you get out of it before it starts to flake.
I feel bad that happened to you. Samething happend to me, but not bobs furniture. 5 brothers furniture. My husband and i bought a sofa and leather loveseat ( Well suppose to be leather LOL)for 1550 dollars. And it only lasted 3 years, it also started to peel and flake off. We had to buy new furniture in march 2012. Why are some furniture stores selling bonded leather as leather. There scamming customers. Because sometimes you can't really tell. We need to get together and put a stop to these scam artists. :cry
to omayra New York, New York, United States #906294
UNLESS the store sells bonded leather and claims or advertises it as "100% leather" you don't have a case. Its not a scam. Bonded leather has enough leather in it to smell and feel like leather, but is not 100% real full leather. Perfectly legal.
All you had to do was a simple internet search for what bonded leather really is.

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