I purchased a Sofa and love seat 2 1/2 years ago and it vow looks like I picked it up off the side of the road. The "Leather" not like any leather I have ever seen is beginning to peal and flake off of the seats and back of the sofa and love seat.
I called in to customer service and I was told there is nothing they can do as it is out of the 12 month manufacture warranty. Also because I moved down the street the could not send someone to look at it. Completely unhelpful and I was told there is nothing that can be done. I was also refused to be escalated to a higher level "this is as high as I can go no one will help me and the answer will not change". I am pretty sure if Bob came to my house and took a look at it he would be embarrassed to have sold me such a piece of ***.
So my advise is do not buy ANYTHING EVER from Bob's Furniture. Their slogan should be Home of the hope nothing goes wrong in 12 months sofa.
Product or Service Mentioned: Bobs Discount Furniture Sofa.
Monetary Loss: $900.